John K Wong

Experience

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  Filenes

  Nov 1989 - Dec 1998

  Dept Manager

  Sales Management

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  Macys

  Jan 1998 - Jan 2001

  Group Manager

  Sales •Drive and exceed sales goals by executing Macy's initiatives •Lead the push toward selling through coaching and recognition •Review and utilize reports; implement action plans focusing on deficient areas •Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process •Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates •Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up •Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results •Strengthen attendance and weekend hours compliance among staff •Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts •Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented Customer •Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement •Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers •Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric •Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed •Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment People •Coach Associates on product knowledge by holding in-store product training with Vendor Representatives •Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas •Engage in Macy's recognition program; reward Associates with recognition cards •Utilize review process as a tool for Associate talent development, promotion and advancement Show less

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  RBS Citizens Bank NA

  Feb 2002 - Mar 2011

  •Manages all functions and staff of a Tier II branch.•Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. •Deploys resources to optimize individual and team performance. •Responsible for branch compliance with bank policies, procedures, and operational integrity. •Prioritizes, manages, and communicates promotional campaigns and product initiatives. •Conducts cold calls on prospective small business customers. •Maintains and develops relationships with existing small business customers. •Creates and manages to branch business plan. •Represents bank in local community organizations. •Conducts performance reviews for staff. •Coaches and trains staff as needed. •Promoted to Assistant Vice President for strong leaderhip skills.•2005 Carribean Trip Winner for top performance•Over 30 quarterly awards for top sales/investment/deposit/loan/ customer service performance Show less •Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. •Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. •Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. •Schedules Bankers/Customer Service Representatives to ensure adequate coverage. •Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. •Monitors branch service quality levels and coaches staff to achieve appropriate levels. •Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. •Promoted to Branch Manager for achieving 100% branch goals with no Branch Manager onsite. Show less

  • Branch Manager II/Assistant Vice President

    Sept 2002 - Mar 2011

  • Assistant Branch Manager II

    Feb 2002 - Sept 2002
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  TD Bank Group

  Feb 2011 - Jan 2012

  Store Manager II / Assistant Vice President

  •Providing comprehensive banking solutions for personal/business/commercial customers.•Creating a WOW customer service atmosphere at The Store Manager develops and manages an account portfolio including: deposits, loans, fees and expenses (commercial, small business and consumer). •Leads, coaches, and motivates Store team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management. •Coaches and develops store team ensuring on-going training, performance management, and talent development and is responsible for overall performance of the store through all Store Sales, Service and Supervisory Personnel. •Promoted TD brand through active leadership within the community. This job is SAFE Act Certified and takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain. •Maintained an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).• Increased Store performance from 152 (rank) to 38 (rank) in 9 months.• #1 Credit Card Sales in Region Show less

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  Boston Scientific Financial Services Provided By BCU

  Sept 2012 - Aug 2013

  Branch Manager / Business Development & Service Center Operations

  •Responsible for efficient, effective supervision of a full-service Credit Union office, ensuring that established policies and procedures are followed and delegating some of the day-to-day operations to the Member Service Representative. •Responsible for managing the overall operations to include member service, product sales, new member growth, business development activities, employee development, and facility management. •Credit Union Manager must be available to make business calls and represent the Credit Union at civic and community functions. •To implement policies and decisions of the Board of Directors and to originate/implement plans and procedures affecting the success of such policies and decisions.Serving Boston Scientific , Target , & Reyes Holdings LLC Show less

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  Digital Federal Credit Union

  Aug 2015 - now

  Branch Manager

  Support and contribute to DCU’s Success Sharing and Business Goals by effectively leading the staff, and managing the operations and creating a sales and service culture in the branch. Build strong partnerships with local businesses and current SEGS; identify new Business and SEG opportunities.Repair credit, Auto loans, low rate visas, and refinance educational loans.