Brandon Waters

Experience

• 

  Hubbard Isd

  Feb 2019 - Jun 2019

  Instructor of Computer Science

  - Instructional design and delivery- User account administration- Network resource installation and management

• 

  Samsung Austin Semiconductor

  Jun 2019 - Feb 2021

  Systems Administrator

  - LMS expert and end user support- Full Stack web development and graphic design- Instructional designer and administrator

• 

  Meta

  Apr 2021 - Mar 2022

  Test Engineer

  - Investigate product quality of beta applications and communicate product launch risk and severity of issues to partners - Develop test cases and scenarios in order to pinpoint the root cause of product bugs - Follow detailed processes and workflows in order to provide world class support to engineering teams - Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to bug reporter and/or engineering teams (bug reporter can range from a peer to a VP) - Partner with product support group specialists to identify solutions to advertising bugs and product confusion Show less

• 

  Funnel Leasing

  Apr 2022 - now

  - Effectively and concisely communicate technical resolution, workarounds, or product confusion to ticket reporter, engineering teams, product teams, and/or executive leadership teams- Investigate issues in the renter management system and coordinate product risks with product and engineering leadership- Diagnose the root cause of bugs and product issues- Standardized the support and triage process in order to effectively resolve issues and communicate findings with the product team- Provide the product team with resolutions and feedback Show less

  • Product Analyst

    Oct 2023 - now

  • Product Strategy Analyst

    Feb 2023 - Oct 2023

  • Senior Technical Support Specialist

    Apr 2022 - Feb 2023