Rucha Bhatt

Experience

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  Tim Hortons

  Sept 2017 - Jul 2019

  • Managed inventory, restocked supplies, and placed orders (demand planning)• Led and directed others by providing training for 20+ new employees• Evaluate and monitor health & safety hazards by developing strategies to control risks in workplace • Assists in investigating accidents or injuries that occur in the workplace • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction • Greeted customers in a timely fashion while quickly determining their needs (customer service)• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items

  • Team Supervisor

    Jan 2018 - Jul 2019

  • Customer Service Team Member

    Sept 2017 - Jan 2018
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  Humber College

  Jan 2018 - Dec 2018

  International peer mentor

  • Assisting incoming first-year, transfer, or exchange student mentees as they adjust to life (e.g. offering advice on cultural adjustment, academics, campus resources, and the wider city). • Facilitate and coordinate meetings with the mentees at least once a month. • Maintain regular contact with the mentees, either via phone, email, or social media. • Organizing as well as participating all the meet & greet events.

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  FRESHCO, LTD.

  Aug 2019 - Mar 2020

  Front End Supervisor

  ▪ Lead all aspects of retail operations such as merchandising, sales, customer service, inventory,personnel and payroll management▪ Ensure accurate labeling of products through adherence to company pricing strategies▪ Monitor and ensure compliance with SOP, OH&S, food safety and other corporate initiatives▪ Fostered a shopping experience that engaged customers in a way that enhanced loyalty, sales andprofit▪ Scheduled and monitored breaks, back-ups, and other departmental activities for smooth operations Show less

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  J. H. Parabia Transport Pvt. Ltd.

  Apr 2020 - Sept 2020

  Supply Chain Intern

  • Monitor material handling systems and develop protocols for data processing• Successfully created inventory management system for the workshop• Real-time tracking of on-duty fleet of vehicles to ensure timely delivery (Daily Service Report)• Generate application for government permissions and Insurances to ensure smooth store operations and logistics • Coordinate with tender team and communicating with international clients

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  Wildcraft Care

  Sept 2020 - Apr 2021

  Operations Coordinator

  • Managing and coordinating the resources to pick and pack 150+ orders a day using Shopify tools to make sure orders are filled in an accurate and timely manner• Issue invoices to customers and follow up on payments along with solving customer queries• Monitor all payments and prepare monthly billing reports including balance sheet reconciliations • Established successful partnership with Canada Post and 3PL companies for product deliveries through express services• Coordinated with inventory manager for purchasing, schedule deliveries and improve on-hand inventory• Perform service and product analysis to work on customer recommendations. Received 10% more 5-star service review than last year• Evaluate quotes from suppliers and ensure on time delivery of fragile raw materials to the warehouse• Resolve all customer inquiries and complains through emails and phone calls Show less

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  Brafasco

  Jan 2021 - May 2021

  Capstone project

  • Derived a credit amount prediction system for regular customers based on the volume of their purchase orders and regularity by implementing data science algorithms • Developed dashboards using Microsoft Power BI to aid decision-making process for Brafasco’s top management• Evaluated the MHE industry by applying business research methods (KNN model) to predict consumer demand and seasonality of products

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  Safe N Save Logistics Inc.

  Apr 2021 - Sept 2021

  Operations Coordinator

  • Handled more than 100 inbound and outbound load planning accounts through consolidation of purchase orders, routing, and selecting carriers to meet service and freight income expectations• Verification and troubleshoot to any issues in shipping/customs documentation including but not limited to POD, BOL, load sheet, Carrier Confirmation and Custom Documentations• Ensured customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution• Maximized profits by 10% through price negotiations and strengthening carrier relationships• Coordinated with 300+ freight forwarders to expedite documentation and ensure timely delivery of international shipments via LTL and FTL partners.• Alerted all parties under account of shipment delays, canceled orders, changes in route, freight technical issues, commodity change and all issues regarding orders. Show less

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  Silk & Snow

  Oct 2021 - now

  Logistics Coordinator