Chance Martin

Experience

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  Texas State University - Student Learning Assistance Center

  Jan 2020 - Jun 2020

  Supplemental Instructor

  Led supplemental tutoring sessions for the Intro to Computer Science course, facilitating 3 sessions per week with 10–20 students each, focusing on improving understanding of key course concepts.Utilized strong communication and mentoring skills to help students grasp challenging material, resulting in average grade improvements of up to a full letter grade.Developed expertise in conveying complex technical concepts in a clear, accessible manner, enhancing students' problem-solving abilities and academic performance.Recognized as SI Leader of the Month for exceptional performance and student impact during the January–February period. Show less

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  Texas State University - Project Evergreen

  Jun 2020 - Dec 2020

  Undergraduate Student Research

  Automated a solar-powered greenhouse using Python, Raspberry Pi, temperature sensors, and Modbus communication, optimizing environmental control systems for efficiency and sustainability.Refined and documented the codebase to align with Object-Oriented Design principles and improve system reliability, ensuring maintainability and scalability.Created and maintained Failure Mode and Effects Analysis (FMEA) documentation and troubleshooting guides to support system diagnostics and prevent operational issues. Show less

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  Cognizant

  Jan 2021 - Mar 2024

  Technology Analyst

  Managed and resolved 100+ incidents weekly related to EWM delivery roadblocks, including IDoc processing failures, troubleshooting code errors, and providing client training on EWM best practices, consistently exceeding SLA performance targets.Collaborated with enterprise clients, including 3M, to transition their enterprise management systems to cloud-based SAP S/4HANA ERP and SAP Extended Warehouse Management (EWM), optimizing their operational efficiency and system performance.Leveraged Agile SCRUM methodologies to support project delivery, coordinating with cross-functional teams to ensure timely implementation of solutions, process improvements, and system enhancements.Acted as a key point of contact for incident resolution and management, fostering strong relationships with stakeholders and ensuring consistent system uptime. Show less