Md. Riyad Hossain Apu

Experience

• 

  Medionics Imaging Ltd.

  Jan 2015 - Oct 2016

  Asst. Service Engineer

  Installation, Servicing, Demonstration etc of Computed Radiography(Model: CR 15X, CR 10X, CR 30X 1st & 2nd generation, CR 25.0, CR 85X) and Thermal Printers( Model: DS 5300, DS 5302, DS 5500) of Agfa Brand, Germany & Digital Imaging System( Flat Panel Detector), NMI brand, Taiwan

• 

  Top Eastern Designers

  Nov 2016 - Aug 2017

  IT Support Engineer

  Networking, Windows OS troubleshooting, Microsoft office(versions: 2007,2010,2013, 2016), E-mail configuration and troubleshooting, Hardware installation and repairing, scanners & printers etc and so more.

• 

  Globex Marketing Co. Ltd.

  Sept 2017 - now

  Globex Marketing Co. Ltd is the sole distributor of Opthalmology devices of Alcon Laboratories Inc., USA here in BD.And also the distributor of all type of Dental imaging & surgical devices from world's renowned brand and manufacturers.My Core Responsibilities: • Installation, servicing, testing & commissioning, calibration, demonstration, maintenance of Alcon Phaco machines( Model: Legion, Centurion Gold, Centurion Silver, Infiniti, Laureate), Vitreo-Retina( Model: Constellation, Accurus), Biometry(Model: RxP) & Laser machines.• Leading & supervising of Alcon service team including business communication, assisting govt. tender.• Troubleshooting & repairing of Phaco, Vitreo-retina & Biometry machine.• Completing the systems installation, upgrades & retrofits.• Instructing customers on the operation, maintenace & testing of equipment.• Providing rapid response to customers as needed.>Leading & supervising of Dental service team including business support as an additional responsibility.• Ensuring high level of communication with the customers, sales forces, operations and within the operating region to ensure customer needs are rapidly addressed.• Managing & developing the eye surgical equipment business through installation, maintenance & repair.• Strategically promoting, educating & marketing Alcon services to the customers.• Maintaining test equipment & parts inventory.• Providing timely & accurate documentation on services performed.• Serving as a company liaison with the customers.• Ensuring customer satisfaction & maintaining it. Show less Globex Marketing Co. Ltd is the sole distributor of Opthalmology devices of Alcon Laboratories Inc., USA here in BD.And also the distributor of all type of Dental imaging & surgical devices from world's renowned brand and manufacturers.My Core Responsibilities: • Installation, servicing, testing & commissioning, calibration, demonstration, maintenance of Alcon Phaco machines( Model: Legion, Centurion Gold, Centurion Silver, Infiniti, Laureate), Vitreo-Retina( Model: Constellation, Accurus), Biometry(Model: RxP) & Laser machines.• Leading & supervising of Dental service team including business communication, assisting govt. tender.• Troubleshooting & repairing of Phaco, Vitreo-retina & Biometry machine.• Completing the systems installation, upgrades & retrofits.• Instructing customers on the operation, maintenace & testing of equipment.• Providing rapid response to customers as needed.• Ensuring high level of communication with the customers, sales forces, operations and within the operating region to ensure customer needs are rapidly addressed.• Managing & developing the eye surgical equipment business through installation, maintenance & repair.• Strategically promoting, educating & marketing Alcon services to the customers.• Maintaining test equipment & parts inventory.• Providing timely & accurate documentation on services performed.• Serving as a company liaison with the customers.• Ensuring customer satisfaction & maintaining it. Show less

  • Asst. Manager-Technical Service

    Mar 2024 - now

  • Technical Service Specialist (Team Leader-Alcon Division)

    Apr 2022 - Mar 2024

  • Senior Field Service Engineer

    Oct 2021 - Mar 2022

  • Asst. Engineer

    Jan 2020 - Sept 2021

  • Sub-Asst. Engineer

    Sept 2017 - Dec 2019