
Md. Riyad Hossain Apu
Asst. Service Engineer

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About me
Asst. Manager-Alcon Technical Service || 8+ years experience in the medical device industry || Phaco, Vitreo-retinal, Green Laser, Microscope, Biometry machines.
Education

Dhaka Polytechnic Institute
2010 - 2014Diploma in Engineering Electronics 3.28 (Out of 4.00)
University of South Asia
2021 - 2023Master of Public Health - MPH Hospital Management 3.83
Prime University
2017 - 2021BSc in Engineering Electrical and Electronics Engineering 3.46 (Out of 4.00)
Experience

Medionics Imaging Ltd.
Jan 2015 - Oct 2016Asst. Service EngineerInstallation, Servicing, Demonstration etc of Computed Radiography(Model: CR 15X, CR 10X, CR 30X 1st & 2nd generation, CR 25.0, CR 85X) and Thermal Printers( Model: DS 5300, DS 5302, DS 5500) of Agfa Brand, Germany & Digital Imaging System( Flat Panel Detector), NMI brand, Taiwan

Top Eastern Designers
Nov 2016 - Aug 2017IT Support EngineerNetworking, Windows OS troubleshooting, Microsoft office(versions: 2007,2010,2013, 2016), E-mail configuration and troubleshooting, Hardware installation and repairing, scanners & printers etc and so more.

Globex Marketing Co. Ltd.
Sept 2017 - nowGlobex Marketing Co. Ltd is the sole distributor of Opthalmology devices of Alcon Laboratories Inc., USA here in BD.And also the distributor of all type of Dental imaging & surgical devices from world's renowned brand and manufacturers.My Core Responsibilities: • Installation, servicing, testing & commissioning, calibration, demonstration, maintenance of Alcon Phaco machines( Model: Legion, Centurion Gold, Centurion Silver, Infiniti, Laureate), Vitreo-Retina( Model: Constellation, Accurus), Biometry(Model: RxP) & Laser machines.• Leading & supervising of Alcon service team including business communication, assisting govt. tender.• Troubleshooting & repairing of Phaco, Vitreo-retina & Biometry machine.• Completing the systems installation, upgrades & retrofits.• Instructing customers on the operation, maintenace & testing of equipment.• Providing rapid response to customers as needed.>Leading & supervising of Dental service team including business support as an additional responsibility.• Ensuring high level of communication with the customers, sales forces, operations and within the operating region to ensure customer needs are rapidly addressed.• Managing & developing the eye surgical equipment business through installation, maintenance & repair.• Strategically promoting, educating & marketing Alcon services to the customers.• Maintaining test equipment & parts inventory.• Providing timely & accurate documentation on services performed.• Serving as a company liaison with the customers.• Ensuring customer satisfaction & maintaining it. Show less Globex Marketing Co. Ltd is the sole distributor of Opthalmology devices of Alcon Laboratories Inc., USA here in BD.And also the distributor of all type of Dental imaging & surgical devices from world's renowned brand and manufacturers.My Core Responsibilities: • Installation, servicing, testing & commissioning, calibration, demonstration, maintenance of Alcon Phaco machines( Model: Legion, Centurion Gold, Centurion Silver, Infiniti, Laureate), Vitreo-Retina( Model: Constellation, Accurus), Biometry(Model: RxP) & Laser machines.• Leading & supervising of Dental service team including business communication, assisting govt. tender.• Troubleshooting & repairing of Phaco, Vitreo-retina & Biometry machine.• Completing the systems installation, upgrades & retrofits.• Instructing customers on the operation, maintenace & testing of equipment.• Providing rapid response to customers as needed.• Ensuring high level of communication with the customers, sales forces, operations and within the operating region to ensure customer needs are rapidly addressed.• Managing & developing the eye surgical equipment business through installation, maintenance & repair.• Strategically promoting, educating & marketing Alcon services to the customers.• Maintaining test equipment & parts inventory.• Providing timely & accurate documentation on services performed.• Serving as a company liaison with the customers.• Ensuring customer satisfaction & maintaining it. Show less
Asst. Manager-Technical Service
Mar 2024 - nowTechnical Service Specialist (Team Leader-Alcon Division)
Apr 2022 - Mar 2024Senior Field Service Engineer
Oct 2021 - Mar 2022Asst. Engineer
Jan 2020 - Sept 2021Sub-Asst. Engineer
Sept 2017 - Dec 2019
Licenses & Certifications

Dialysis Machine Technical Training Certificate- Dhaka, Bangladesh
Bellco is now part of Medtronic
Technical Training on Argos Biometer
AlconMar 2024
Field Service Training on Laureate Phaco machine- Bangalore,India
AlconAug 2018
Technical Training on Verion Image Guided System
AlconMar 2024
Technical Training on LuxOR Revalia Microscope
AlconMar 2024
Technical Service Training on Belmont Dental Equipment
Belmont Dental Italy
Constellation Service Training- Dubai UAE
AlconJul 2022
Infiniti phaco machine service certificate- Bangalore, India
Alcon
Centurion Technical Training-Bangalore India
AlconApr 2022
Legion Phaco Machine Technical Training- Bangalore, India
AlconNov 2019
Technical service certificate on Gnatus dental equipments- Mumbai, India
Gnatus Equipamentos Medico-Odontológicos
Purepoint Laser Service Training- Dubai UAE
AlconJul 2022
Honors & Awards
- Awarded to Md. Riyad Hossain ApuTS Excellency Award 2023 Globex Marketing Co. Ltd Mar 2024
- Awarded to Md. Riyad Hossain ApuTS Excellency Award 2022 Globex Marketing Company Ltd Feb 2023 In recognition of best technical support & services in the team, I got the award on TS Excellency 2022.
- Awarded to Md. Riyad Hossain ApuBest Employee For Technical Service' 2019 Globex Marketing Company Ltd December 1, 2019 I got the award as best technical services employee in 2019.
Volunteer Experience
Fire & Earthquake Safety/Trainee
Issued by Bangladesh Fire Service & Civil Defence (FSCD)
Associated with Md. Riyad Hossain Apu
Languages
- enEnglish
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