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Moises Aguayo

Moises Aguayo

Bilingual Client Support Representative

Followers of Moises Aguayo301 followers
location of Moises AguayoGuadalajara, Jalisco, Mexico

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  • Timeline

  • About me

    Certified Scrum Master and Product Owner | Certified ITIL V3 | Agile Project Manager | Industrial Engineer

  • Education

    • Instituto Tecnológico y de Estudios Superiores de Occidente, A.C.

      2009 - 2013
      Bachelor of Applied Science - BASc Industrial Engineering

  • Experience

    • TeleTech

      Mar 2011 - Aug 2011
      Bilingual Client Support Representative

    • IBM

      Sept 2011 - Dec 2021

      ▪ Managed global projects for application segmentation and AM application sunset, resulting in reduced infrastructure and software costs, streamlined change management processes, and increased efficiency.▪ Implemented a DevOps Framework for a technical tribe in multiple countries, significantly improving response time and DevOps cycle time for IBM Asset Management applications.▪ Developed a Management System for RFID solution improvements, reducing investigation efforts and change management cycle time while providing visibility to global operations managers and stakeholders. Show less

      • DevOps Scrum Master & RFID Operations Lead - CIO Finance & Operations

        Jan 2020 - Dec 2021

      • Operations Scrum Master & RFID Technical Architect - Enterprise Asset Management

        Jun 2016 - Dec 2019

      • New Products Manufacturing Team Leader - Power Systems

        Oct 2014 - May 2016

      • Manufacturing Supervisor - System Storage

        Mar 2013 - Sept 2014

      • Industrial Engineer Intern - System Storage

        Sept 2011 - Mar 2013

    • Kyndryl

      Jan 2022 - Apr 2023
      DevOps Product Owner - CIO Finance & Operations

      ▪ Led software development improvements for Asset Management applications, streamlining change management workflows, reducing AM Operations effort, and preparing systems for migration to SAP S4Hana and ServiceNow.▪ Managed the communication and collaboration with global Stakeholders, leading scheduled sessions to review business requirements, manage risks and perform sprint showcases.▪ Restructured the DevOps Management System, reducing software and infrastructure costs by millions of dollars and providing project visibility to global stakeholders. Show less

    • InfoVision Inc.

      Apr 2024 - now
      DevOps Scrum Master / Project Manager

      ▪ Facilitate and lead agile ceremonies between Business and Technical stakeholders for Verizon DevOps projects.▪ Manage project progress and roadmap according to Verizon PMO standards using multiple Jira dashboards.▪ Keep the risks and issues log updated in project repository, to establish and execute resolution strategies.

  • Licenses & Certifications