Sierra Bravo

Experience

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  Alaska Airlines

  May 2015 - Jun 2016

  Reservations Agent

  Integrated superior customer service and successful sales strategies, assisted guests with flight fares, schedules, routings, and policies. Provided outstanding first impression through professional presentation to guests. -Consistently maintained and achieved the highest rated customer service rating by securing reservations and making appropriate adjustments, with minimal errors and guest complaints.-Highly rated for superior quality, delivery, cost control, and responsiveness in assisting and resolving guest questions, complaints, and inquiries with the highest degree of courtesy and professionalism. Show less

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  SkyWest Airlines

  Jun 2016 - Nov 2016

  Flight Attendant

  Facilitated the highest level of customer service and safety by inspecting safety equipment and demonstrating safety procedures. Ensured passenger safety and comfort onboard the aircraft, verifying passenger compliance and enforced FAR regulations and company policy. Handled a wide range of customer service activities, handling all in-flight service and safety standards.-Participated in regular crew briefings prior to each flight regarding flight duration and planned routes.-Maintained a clean and organized work environment to ensure efficient and compliant operations. Show less

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  Saw Shop Gallery Bistro

  Jan 2017 - Jun 2018

  Waitress

  Provided superior customer service by greeting and serving guests, displayed excellent interpersonal skills with diverse array of customers. Sharpened communication skills by resolving customer complaints and creating a positive environment to exceed guest expectations.

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  Horizon Air

  Jun 2018 - May 2021

  Foster partnerships both internally and externally to enhance service operations and drive efficient departmental functions within Systems Operations Control (SOC) to support Horizon’s operational reliability, while maintaining adherence to requirements and monitoring crew impact issues. Lead a team of up to 6 crew schedulers.-Lead the efficiency, safety, compliance and logistics of repairing crew disruptions in accordance with FAA regulations, collective bargaining agreements, and company policy. Direct complex crew scheduling functions, including serving as primary point of contact and coordinating daily schedules within the SOC, validating and resolving contractual accuracy and scheduling impacts.-Design and develop organizational plans and priorities to enhance daily operations and mitigate risk and operational irregularities. Created crew recovery plan in alignment with FAR and company policy to facilitate procedures for weather and airport conditions, mechanical problems, and crew availability. Show less Developed and maintained positive working relationships with System Operations Control Center and flight operations crew members, provided excellent customer service with the goal to manage and coordinate schedules based on seniority, contractual requirements, and FAR regulations.Established and kept updated scheduling tracking in order to ensure ~1,500 employees were compliant with FAR requirements.-Interacted with flight operations, pilot, and flight attendant crew members to coordinate schedules, resolve daily operational issues, and handle lodging and transportation for ~500 flights per day.-Conducted audits to ensure regulatory compliance of crew scheduling, monitored and tracked in scheduling system, and resolved operational and crew-related issues in a timely and efficient manner. Show less Controlled the start to end operational and communications aspects, ensuring excellent internal customer service in receiving, recording, and disseminating time sensitive and critical operational information to flight crews, Systems Operational Control Center, outstation, and airline personnel. -Shaped a smooth and efficient process to ensure safety and adherence to appliable guidelines, with demonstrated expertise in weather language and codes.-Closely monitored and maintained accurate and timely records of flight progress, with a primary focus on delays, weather, and flight cancellations. -Devised and planned effective daily processes to input and track arrival and departure information, input into SABRE computer system to monitor in real-time.-Managed the communications with Pilots to help resolve parking and gating issues, ensured compliant operations and accuracy of messaging with flight operations. Show less

  • Crew Controller

    Feb 2020 - May 2021

  • Crew Scheduler

    Jun 2019 - Feb 2020

  • Communications Agent

    Jun 2018 - Jun 2019