Samuel Pereira

Experience

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  CobCred

  Aug 2014 - Mar 2015

  Technical support analyst

  Technical Support Analyst with experience in customer service, offering remote support to solve hardware, software and network problems. I performed accurate diagnostics and documented interactions in ticket management systems, contributing to continuous process improvement. I also provided training and guidance on new technologies, as well as collaborating with technical teams to escalate complex issues. Committed to proactive support, monitoring systems to anticipate and resolve problems before they impacted users. Show less

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  CDP Online

  Apr 2015 - Mar 2016

  Professor de informática

  Ensino de Web Design e Pacote Office

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  Banco do Nordeste do Brasil S.A

  Apr 2016 - Nov 2017

  Desenvolvedor de software

  Manutenção e desenvolvimento de sistemas e aplicação C# .Net, Groovy/grails, DB2 e SQLServer

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  Odonto System

  Nov 2017 - Aug 2018

  Desenvolvedor de Software Jr III

  Manutenção e desenvolvimento de sistemas e aplicação utilizando C# .Net e SQLServer

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  EY

  Aug 2018 - Jul 2021

  IT Consultant | RPA & Data

  Main Responsibilities, As a Senior Consultant :- Leading Data, RPA and Data Governance projects, ensuring operational efficiency and data quality. - Promoting an agile mindset and implementing continuous improvement practices for internal teams and clients. - Defining and implementing data governance frameworks to ensure the security, integrity and traceability of corporate information. Main Projects & Results: - Leading the implementation of the Data Governance Office and the prototyping and redesign of the Data Hub platform. - Structuring governance policies and processes for the city's data ecosystem. Main responsibilities, as Consultant II: - Technical leadership in the implementation of RPA and Data solutions for clients from various sectors. - Development of data transformation and quality frameworks to ensure consistency in large system migrations. - Managing and guaranteeing deliveries with a focus on quality, deadlines and strategic benefits. Main Projects & Results: - RPA Mdias Branco structuring project, focusing on tax automation. Development and implementation of 36 robots for process optimization. - Development of a framework for data transformation, loading and validation. - Implementation of an RPA to partially automate data cleaning. - 30% reduction in data loading time with the use of automation. - TV Globo Bahia Project | Automation of Media and Advertising Processes: - Development of a data mining and extraction solution for analyzing and managing advertising insertion requests. - Gain of 25% in operational efficiency in the processing of these requests. - Process Robotization Project | Solar Coca-Cola: - Technical leadership in implementing robotic solutions to automate HR and customer service processes. - 80% reduction in the time taken to process admissions at Solar Coca-Cola. Committed to proactive support, monitoring systems to anticipate and resolve problems before they impacted users. Show less

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  Profectum

  Jul 2021 - Oct 2022

  IT Project Manager | RPA & Data

  - Reporting to the COO and leading the team of consultants, with 7 direct reports. Leader of RPA, BI and Data projects. Responsible for managing the BU's OKRs, contracts, accounts, technical proposals and financials.- Regularly communicating to clients the status of the team's planning and deliveries and of the product or project. - Facilitating agile ceremonies at team level (Retrospective, Daily Scrum, Sprint Review, Sprint Planning, Refining), ensuring full team understanding and engagement. - Promote the agile mindset and continuous improvement practices to the teams assigned to clients.- Participating in the decision-making process when choosing tools according to the client's needs.- Drawing up and executing a work plan for each of the projects in the portfolio under responsibility.- Managing people, carrying out 1:1 feedback, training leaders and teams, using Management 3.0 practices. Main projects:- Responsible for leading the partnership with Rocketbot Chile and Pipefy.- 5 projects carried out with 90% NPS related to customer satisfaction.- 300% operational efficiency achieved in the Billing Process Automation Project, Hapvida Group.- Active participation in the preparation of more than 15 commercial proposals and PoCs developed, resulting in sales of more than 150 M in consultancy projects with the commercial team.- KR team engagement, 85% satisfaction and engagement.- Scrum PSM I training, 6 certificates in 2 months.Main clients: Hapvida, Unimed, FIEC, 3C, Arco Educação, MoonGroup, Mdias Branco, Grupo Fan. Show less

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  Universidade de Fortaleza - UNIFOR

  Nov 2021 - Jul 2023

  Professor - Robotic Process Automation (RPA)

  - Professor of the Process Automation - RPA course in the MBA of Strategic Management of Processes and Business - BPM.- Structured the course syllabus as well as the entire planning of the class journey.- Taught classes using RPA tools UiPath and Rocketbot, focusing on development and understanding from a business perspective.

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  Workbotic

  Sept 2022 - Jun 2024

  Co-founder | Project Manager | Strategy and Product Leader

  - Developing, implementing and sustaining Intelligent Automation solutions, using Robotic Process Automation (RPA) and related technologies. - Defining product and service strategies, as well as managing all project phases, controlling or delegating responsibilities for the execution of activities.- Coordinating the team (people, deadlines and resources), products and deliverables (status reporting and client relations, negotiating deadlines and scope), managing budgets and risks on a day-to-day basis.- Mapping and prospecting new business/sales opportunities, presenting, negotiating and managing CRM.- Financial management, monitoring indicators, project costs, contracts and suppliers.- Identifying and managing suitably qualified partners to meet project demands. - Drawing up a schedule to monitor the actions planned and carried out in each project applied to the client, as well as monitoring deadlines and results achieved.Main projects:- Achievement of 300% operational efficiency in Imbera Cooling's HR Robotization Project.- 30% reduction in service time at Hbtur with the implementation of the kinbox platform. - Development of a Service as a Product for participation in the program: StartVC Startup Acceleration, ranking among the top 100 evaluated in the Pitch phase (phase 2), out of 350 participants.- Launch of the free RPA course for everyone. Main clients: Imbera Cooling Brasil, Renapsi, Hbtur.Operation:Funded via Bootstrapping. 1 year full time (Oct/2022 to Sep/2023). Closed due to lack of scale in the service.Translated with DeepL.com (free version) Show less

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  LAMPP-IT SOLUTIONS

  Oct 2023 - Dec 2024

  Project Manager | Software and Data Development

  - Leading multidisciplinary squads (25 people) in software development, automation, BI and internal GenAI initiatives, applying Scrum, Kanban and DevOps (Azure DevOps and GitLab). - End-to-end product and project management, from discovering opportunities, defining the roadmap, building the backlog, guaranteeing deliveries to negotiating with internal and external stakeholders. - Implementation of agile and product metrics (Lead Time, Throughput, CFD), ensuring predictability of deliveries and product effectiveness. - Acting strategically in IT governance and contract management at the software factory, structuring a management culture based on data and knowledge management. - Coordinating automation deployments (BI and Zeev) and monitoring deliveries with corporate management, ensuring visibility and risk mitigation. - People management and leadership training using Management 3.0 practices, providing 1:1 feedback, career development and team support. Main Projects & Results:- HUB: Business intelligence and operational efficiency platform, focusing on intelligent contract sizing, resource allocation predictability and data governance. - Nota Premiada SEFAZ-AC: Development and implementation of the tax reward system. - DETRAN-AM Traffic School: Creation of an **educational platform** for training and certification courses. - Criminal System and Forensys SSP-BA: Integrated solution for managing criminal and forensic processes. - PPA SEPLAN-AC: Digitization and automation of the Multi-Year Plan for government management. Show less

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  Vire Tech

  Jan 2025 - now

  Founder & Content Creator

  Blog focused on democratising the use of NoCode and RPA technologies beyond IT, through practical and simple text and audio content, to promote a culture of Digital Accelerators and Citizen Developers.