Chelsea McClure

Experience

• 

  City National Bank

  Apr 2012 - Nov 2015

  Customer Service Representative

  • Balanced and maintained a drawer and transactions during the workday.• Maintained a working knowledge of banking software and regulations.• Assisted customers with account, banking, and online banking issues.• Promoted and sold bank services to customers. • Processed transactions for customers and businesses.

• 

  Thomas Health

  Nov 2015 - May 2020

  Help Desk Support Technician

  • Support a facility with over 1200 workstations on and off-site. • Manage and record thorough documentation of issues using ticketing system software.• Provide assistance to employees remotely via the help desk. Including desktop, network, and application troubleshooting. • Maintain documentation of essential steps for help desk troubleshooting. • Evaluate new physician offices’ and departments’ hardware and software needs.• Configure and deploy equipment (including PCs, thin clients, and tablets) to new offices and departments. • Perform hardware maintenance and troubleshooting on-site and off for both hospitals and our supported physician offices.• Manage working relationships with vendors and specifically manage tickets for a printer contract. • Install and configure printers and assist with maintaining a print server. Show less

• 

  Brivity

  Jul 2020 - now

  • Acting administrator for LMS for both external and internal users• Conduct training sessions to ensure a comprehensive understanding of our products among employees• Assisted in a customer-facing knowledge base revamp to enhance accessibility and user experience• Designed, implemented, and facilitated a self-guided onboarding program and two week training program for contracted employees based in The Philippines• Completed regular analysis of CRM data and other data to identify areas for improvement in reducing customer churn through targeted training and new content structure• Streamline new hire onboarding by assisting with implementing Greenhouse Onboarding Show less

  • Instructional Design Specialist

    May 2022 - now

  • Support Supervisor

    Jun 2021 - May 2022

  • Support Specialist

    Jul 2020 - Jun 2021
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  PLACE

  May 2022 - now

  Instructional Design Specialist