Michelle Delmastro

Experience

• 

  Kumon

  Aug 2011 - Aug 2014

  • Demonstrated excellent communication skills by marketing our services and addressing a variety of customer concerns both in person and over the phone, increasing our customer base and satisfaction • Collaborated with a manager to create a schedule pairing students with instructors that promoted student-teacher relationships and resulted in improved organization and reduced student waiting time • Mentored 15 students per day through one-on-one tutoring to develop their self-learning ability and self-assurance, resulting in improved concentration, accuracy, and performance on assignments• Worked with a team of instructors to successfully achieve certification for our center’s Primary Instruction and Early Learners programs

  • Customer Service Representative

    May 2013 - Aug 2014

  • Instructor

    Aug 2011 - May 2013
• 

  Ameriprise Financial Services, Inc.

  May 2014 - Jul 2014

  Finance Intern

  • Assisted financial advisers in reviewing clients’ portfolios and completing asset allocation, strengthening my analytical skills and improving my understanding of the market• Utilized attention to detail to provide exceptional customer service and minimize errors in the client record-keeping process

• 

  University of Florida - Department of Housing and Residence Education

  Aug 2014 - May 2016

  • Applied analytical and problem-solving skills to select the appropriate style of conflict management, successfully facilitating communication between disputing parties and resolving conflicts • Employed long term planning and time management skills to market, develop, and lead student-centered hall programs while managing a budget of $200• Supervised 23 residents daily and served as a crisis respondent for 1000 residents on a monthly basis• Leveraged public speaking and communication skills to conduct floor meetings and serve as a liaison between residents and the UF Department of Housing

  • Peer Advocate for Social Justice & Conflict Resolution

    Aug 2014 - May 2016

  • Resident Assistant

    Aug 2014 - May 2016
• 

  Bank of America

  Jun 2015 - Aug 2015

  Finance Management Associate Intern - Home Equity Finance

  • Collaborated with finance partners overseas to redesign and consolidate the Home Equity P&L monthly distribution package for Home Loans executives, facilitating performance comparisons between products• Developed in-depth knowledge of the bank’s reporting systems and created standardized reports to provide senior leadership with insight into key forecast changes

• 

  Bank of America

  Jun 2016 - May 2018

  • Led the planning and consolidation process for seven monthly executive dashboards and collaborated with over 25 business partners across Staff Support groups to report KPIs to the CEO, board of directors, and regulatory agencies• Produced monthly and quarterly expense review packages for the Chief Financial Officer and five direct reports, providing insight into key cost drivers to facilitate the management of a $1 billion budget• Performed trend and ad hoc analysis to support strategic decision making, partnered with the line of business to identify risks and opportunities, and assisted in the preparation of quarterly forecasts • Prepared and presented month-end close estimates and analyzed variances to explain deviations from forecast• Developed a forecast model for Professional Fees expense, maintained an inventory of consulting contracts worth $25 million, calculated monthly accruals, processed journal entries, and performed account reconciliation Show less • Partnered with over 20 business continuity coordinators to ensure compliance with recovery standards and procedures, remediate gaps in recovery plans, and mitigate operational risk• Produced weekly and monthly operational risk reports for the CFO group and applied analytical skills to explain month-over-month performance changes to senior leadership• Led monthly external loss data reviews to identify potential control weaknesses in the Finance group, monitored the status of over 200 MRAs, and escalated issues to ensure timely resolution• Leveraged advanced excel skills to develop and enhance reporting models, resulting in improved accuracy and increasing the team’s ability to meet accelerated deadlines Show less

  • Financial Analyst - Staff Support Forecasting, Reporting, and Analytics

    Jun 2017 - May 2018

  • Financial Analyst - Finance Operational Risk Management

    Jun 2016 - Jun 2017
• 

  UKG (Ultimate Kronos Group)

  May 2018 - Jun 2022

  • Senior Financial Analyst - FP&A

    Feb 2020 - Jun 2022

  • Financial Analyst

    May 2018 - Jan 2020
• 

  Tinuiti

  Jun 2022 - now

  • Manager of Finance

    Jul 2023 - now

  • Senior Revenue Analyst

    Jun 2022 - Jun 2023