Leslie Lemley

Experience

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  VXI Global Solutions, LLC

  Jan 2012 - May 2014

  Technical Support and Customer Service
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  Liberty HealthShare

  Jun 2014 - now

  -Hiring, training, coaching, and leading call advocates as they provide support for members-Leading team meetings, asking questions to better understand the calls advocates are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees-Ensuring staff members are achieving desired service levels and taking corrective action, as needed-Preparing reports and analyzing call data to improve processes, ensure resources are properly allocated, and maximize efficiency and member satisfaction-Taking on other tasks or projects to support employees, other managers, and business operations Show less

  • Agile Product Owner

    Jun 2020 - now

  • Senior Manager of Member Services

    Jun 2018 - Jun 2020

  • Member Services Supervisor

    Jun 2014 - Jun 2018
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  Wellness Corporate Solutions, LLC

  Oct 2019 - now

  Certified Phlebotomy Technician

  Biometric Screener -Perform finger sticks for cholesterol and glucose readings using the Cholestech LDX machine-Administer blood pressure with automatic and manual cuffs,-Measure BMI and body fat percentage using a hand-held Omron device, -Record height, weight, and waist measurements.-Perform full blood draws