Mario Francis

Mario Francis

Senior Customer Service Officer

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location of Mario FrancisSingapore

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  • Timeline

  • About me

    Director at Standard Chartered Bank

  • Education

    • Loyola Institute Of Business Administration

      2004 - 2007
      PGDBM Marketing
    • Loyola College, Chennai

      1999 - 2002
      Bachelor of Arts (B.A.) Economics
  • Experience

    • Standard Chartered Bank

      Jan 2003 - Mar 2006
      Senior Customer Service Officer
    • HSBC

      Apr 2006 - Nov 2007
      Assistant Manager - Customer Correspondence Unit
    • Standard Chartered Bank

      Dec 2007 - now

      Project Manager / Product Owner for a Group AML CDD Onboarding / Review platform wherein I oversee and manage the system changes, controls, risks & governance and cost. To improve quality of CDD & AML standards and reduction of overall inherent risk through continuous change management process.  Worked with Scope International as Associate Vice President - MI & Analytics, Group Retail Banking AML CDD. Knowledge & understanding of AML, CDD regulatory environment and AML risk implications. Roles in Operations include CDD document reviews at Client onboarding, Periodic reviews, Trigger reviews, Transaction surveillance investigations and Client name screening. Further handled the Account opening /maintenance activities and as trainer for the CDD certification program.

      • Director - High Risk Client Unit Programme Team

        Apr 2023 - now
      • Senior Project Manager (PMP) (CAMS)

        Apr 2018 - Apr 2023
      • Project Manager

        Sept 2016 - Apr 2018
      • Associate Vice President, Group AML CDD Retail Banking

        Dec 2007 - Sept 2016
  • Licenses & Certifications

    • CAMS

      ACAMS
      Nov 2018
    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      May 2023
    • PMP

      Project Management Institute
      Nov 2017