
Mario Francis
Senior Customer Service Officer

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About me
Director at Standard Chartered Bank
Education

Loyola Institute Of Business Administration
2004 - 2007PGDBM Marketing
Loyola College, Chennai
1999 - 2002Bachelor of Arts (B.A.) Economics
Experience

Standard Chartered Bank
Jan 2003 - Mar 2006Senior Customer Service Officer
HSBC
Apr 2006 - Nov 2007Assistant Manager - Customer Correspondence Unit
Standard Chartered Bank
Dec 2007 - nowProject Manager / Product Owner for a Group AML CDD Onboarding / Review platform wherein I oversee and manage the system changes, controls, risks & governance and cost. To improve quality of CDD & AML standards and reduction of overall inherent risk through continuous change management process. Worked with Scope International as Associate Vice President - MI & Analytics, Group Retail Banking AML CDD. Knowledge & understanding of AML, CDD regulatory environment and AML risk implications. Roles in Operations include CDD document reviews at Client onboarding, Periodic reviews, Trigger reviews, Transaction surveillance investigations and Client name screening. Further handled the Account opening /maintenance activities and as trainer for the CDD certification program.
Director - High Risk Client Unit Programme Team
Apr 2023 - nowSenior Project Manager (PMP) (CAMS)
Apr 2018 - Apr 2023Project Manager
Sept 2016 - Apr 2018Associate Vice President, Group AML CDD Retail Banking
Dec 2007 - Sept 2016
Licenses & Certifications

CAMS
ACAMSNov 2018
Certified Scrum Product Owner (CSPO)
Scrum AllianceMay 2023
PMP
Project Management InstituteNov 2017
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