Mukesh Solanki

Experience

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  Cyberfield

  Jul 2000 - Sept 2001

  Technical Support Executive

  ● Handled day-to-day IT operations and new projects, Applications ● Managing of Hardware & Software Issues for the clients ● Implementation of Networking and maintaining peripheral and other device connectivity.● Managing overall operation for respective Firms for S/W, H/W related operation

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  Maxtone Electronics Pvt. Ltd.

  Apr 2001 - Oct 2003

  SR.Support Executive

  ● Operation and technical assistance to Dealers for improving customer satisfaction.● Providing planned and emergency technical services to ensure maximum uptime and business continuity.● Coordination for IT infrastructure planning for upcoming branches.● Handling day-to-day Calls related Application related problems.

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  Sound trade Info PVT Ltd

  Feb 2004 - Aug 2013

  Supervisor /Technical Product /Technical service delivery Manager

  • Work within a high performance team showing the ability to implement large scale solutions from end-to-end.• Able to provide support for development of application and storage infrastructure as part of a team.• Responsible to enhance and document processes and support procedures for the Infrastructure Storage Team• Engineer, support and maintenance of company’s infrastructure• Provide level 3 support to the company infrastructure• Maintain and manage updates and patches. Serve as a technical expert for project teams throughout the implementation of the project.• Translate business requirements and functional specifications into technical requirements that support integrated and sustainable designs for complex or high impact infrastructure systems Show less

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  Medinetcorp solutions

  Jul 2013 - Sept 2021

  IT Manager/Service Delivery Manager/ IT Head

  US -Process: Healthcare Management System Voice Process and Data ManagementRoles and Responsibilities: Oversee IT Infrastructure, Network Management, Information security, Data security, End point security and ensure all Software and system support and its operational optimal performance.●Managed services for 2 Regions for US Client Gotech.inc and Zyncorp.inc as a Project lead, through Medinetcorp Solutions Pvt. Ltd. Develop & evolve vision, strategy, and tactics for design and implementation of IT infrastructure and Cybersecurity solutions, including cloud and on‐premises .●Office 365 Help desk support process, access Management with MFA and SSO with complete security. Experience with framing policies, processes and procedures for IT Infrastructure. Maintain and manage all existing IT infrastructure including hardware, Office 365, OS Windows, Linux ,networks, storage, data center, Cloud Infrastructure (Azure / Aws), end points etc.●IT infrastructure strategy, architecture, and processes Analyze business requirements by partnering with key stakeholders across the organization to develop solutions Lead implementation and augmentation of BCP & DR as per the organizational needs.●Experience in IT Security and or managing security operations and teams Operation, Continual improvement of Service delivery. Maintain SLA’s and adhere to all IT Security Policies from Compliance perspective.●IT Infra Knowledge Project Plan, Design, Documentation, IT Info Security (ISO 27001 /HIPPA).●Service Management, Maintain high performing service support functions IT Service Desk, Desktop Support, RCA, Client Handling. Efficient planning of resources management.●Manage IT Infra related Project Delivery (IT Infra, Network including SOPHOS Firewall, LAN / WAN, VPN, IP Telephony configuration, conference phone, troubleshooting third party application, Citrix support, and Endpoint security Implementation. Knowledge of security tools and solutions Show less

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  Hi Tech Informatics Pvt Ltd

  Jan 2023 - now

  Project name: BITS School of Management (BITSPilani)Domain: EducationRoles and Responsibilities: Vendor management, IT Infrastructure and AV installation implementation.Working on IT infrastructure as per the plan designed which include network architecture, server deployment, and overall systems operation planning.Managing multiple vendors like IT infrastructure, AV, Digital signage, CCTV and Access control.Setting up hardware, installing and configuring software and network systems.Ensuring systems are updated and running smoothly, performing routine maintenance, and applying necessary upgrades or patches.Constantly monitoring system performance, identifying, and resolving bottlenecks, and ensuring capacity planning is in place.Implementing and maintaining security measures to protect data and manage access control.Providing technical support, diagnosing issues, and resolving infrastructure-related problems. Show less

  • IT Project Manager

    Nov 2023 - now

  • IT Project Manager

    Jan 2023 - Oct 2023