Olivia Roche

Experience

• 

  Assisted Living Well Compassionate Care, LLC

  Jun 2010 - Aug 2011

  Kitchen Staff

  General cleaning and food transporting. Resolved issues with patients suffering with Alzheimer's disease.

• 

  Eastport Yacht Center

  Sept 2013 - Aug 2014

  Assistant Manager Intern

  Managed daily operations of marina including overnight, transient and live-aboard customersEstablished a positive relationship with co-workers and clients

• 

  Dunkin Donuts

  May 2014 - Aug 2014

  Cashier/Barista

  Made drinks, took orders, worked cash register, cleaned store and resolved customer issues

• 

  University of Delaware

  Jan 2015 - May 2015

  Calculated and compared growth rates of the Heritage line and commercial line of broilersAnalyzed growth, performance, body compositionPresented the collected data and nutrition history of chickens Tested efficacy of foam disinfectant Used IBV surrogate virus for Porcine Epidemic Diarrhea VirusAssisted with coupon testing protocol, inoculation of eggs as well as candling of eggs prior to inoculation

  • Research Assistant

    Feb 2015 - May 2015

  • Research Assistant

    Jan 2015 - Jan 2015
• 

  Ise America

  Jun 2016 - Jul 2016

  Animal and Food Science Intern

  Cross departmental analysis - tracking and identifying cracked egg problemsConstructed sanitation and production improvements between facilitiesObserved quality control and HACCP procedures specific to the packaging departmentComposed presentations for the training department concerning the importance of OSHA guidelines

• 

  Fuzzymates Pet Care

  Jun 2017 - Jul 2018

  Pet Care Associate
• 

  Eastport Yacht Center

  Jun 2017 - Jul 2018

  Assistant Manager
• 

  All For The Pet

  Jul 2018 - Dec 2020

  Retail Sales Manager
• 

  Scene Health

  Dec 2020 - Aug 2023

  Administer and implement process improvements through Salesforce. Some examples include: auto-renewal of opportunities, creating a product package workflow, creating key field paths to streamline workflow, building and automating our company implementation process inside of Salesforce, building escalation workflows between service departmentsProvide day-to-day support for users, configuration, fix bugsManage Salesforce users, profiles, roles and permission setsInitiate and execute data cleanup initiatives Create reports and dashboards to allow the team to send accurate information directly to the customer and cut down on time spent manually data manipulationEngage with business stakeholders to evaluate their requirements and current challenges, clarify and document business requirements, and help design customized solutions Show less Trained new team members to use internal platform Service Cloud, run Salesforce reports, track bugs and resolve casesReduced response time for high volume tickets from an average of 60 to 30 minutes by implementing automations in Service CloudDiscovered the cause of multiple priority zero (highest) issues through investigation and product testing, allowing engineering to quickly resolve the issueProactively created internal troubleshooting training guides for service teams Show less

  • Jr. Salesforce Administrator

    Jun 2022 - Aug 2023

  • Product Support Analyst

    Oct 2021 - Jun 2022

  • Engagement Specialist

    Feb 2021 - Oct 2021

  • Contact Tracer and Enrollment Specialist

    Dec 2020 - Feb 2021
• 

  ZeroFox

  Aug 2023 - now

  Sales Operations and Systems Administrator