Ali Alzubi

Experience

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  Rubicon Group Holding

  Sept 2010 - Dec 2010

  Training-IT support Engineer

  IT support Engineer

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  STS - Specialized Technical Services

  Mar 2011 - Jun 2011

  Training IT support Engineer

  automation Engineer

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  CNS Middle East

  Nov 2011 - Jan 2014

  IT Support Engineer

  1- Install hardware and peripheral components.2- Load software packages such as networking components, operating systems and office applications.3- Running daily tasks on Domain, Exchange and shared file server such as create accounts, reset password, give access and change polices ...etc.4- Hardware support for desktop/laptop.5- Install, repair and conduct preventive maintenance of computer by providing technical support.6- Troubleshoot software and hardware failures and determine network problems.7- Diagnose and resolve incidents using document- ed procedures to perform responsibilities.8- Coordinate with network services and systems groups 9- Full control on Domain and print server.10. Ultimate responsibility for ownership of all customers incidents or logged service requests.11. Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly.12. Track the incidents to conclusion in line with SLAs and quality standards13. Managing incidents and requests with ITIL processes and related processes such as Problem, Change, etc. Show less

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  Core42

  Jan 2014 - Aug 2017

  Senior Data Center Engineer

  Responsibilities* -Install and configure data center hardware and software* -Provide operational support for Windows Server (emphasis on Windows server 2012 R2 and 2016) including monitoring and troubleshooting the server virtual machines on VMware and hyper-v.* -Respond to alerts and incidents and troubleshoots issues and escalates to higher tier support.* -Day-to-day administration of Active Directory, DHCP, DNS,Microsoft exchange.* -Manage network servers and technology tools* -Upgrade systems with new releases and models* -Laying, splicing and testing of fibre optic cabling* -Laying, terminating and testing of copper Cat6 data & Voice cabling.* -Develop project documentation and provide advice as a Technical Authority* -Lead data center engineering projects* -Supervise staff on site to ensure projects tasks are fully delivered to the right standard* -Support the Data Centre Manager to maintain all datacenter standards, procedures, health and safety, and day to day infrastructure performance issues* -Ensure that the Data Centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services Show less

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  Smart Responses Corporation

  Aug 2017 - May 2020

  Operation technical manager

  Responsibilities:-Ensure all operations are carried on in an appropriate, cost-effective way-Assists with the installation, configuration, administration, and troubleshooting of Windows Server environment, which includes Windows Server, Active Directory, Microsoft Exchange, Microsoft System Center, Virtualization and applicable applications to provide timely and accurate system and user support.-Researches industry trends and provides data for review and analysis on business and system needs to assist with implementing effective solutions; evaluates new products, including analysis and engineering of Systems Administration related solutions, for various projects to meet operational needs.-Manages software licenses and compliance; develops and maintains operating system deployment and configuration procedures to maintain appropriate documentation.-Assists with preparation and implementation of projects, to include providing high level technical support for information systems and infrastructure, to ensure system reliability and performance. Show less

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  STS - Specialized Technical Services

  Jun 2020 - Jun 2022

  Senior System Engineer

  Responsibilities:--Install and configure software and hardware-Manage network servers and technology tools-Set up accounts and workstations-Monitor performance and maintain systems according to requirements-Troubleshoot issues and outages-Ensure security through access controls, backups and firewalls-Upgrade systems with new releases and models-Develop expertise to train staff on new technologiestechnology systems :- ibm gsb system idminstratormicrosoft (active directory\exchange\IIS\MSsql\DNS\DHCP\hyperv/failover cluster) waf ( citrix / F5 )nutanix AHV \ VMwarelinux ( solaris\ubuntu\ redhat )backup (veeam\netbackup) Show less

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  Ministry of Digital Economy & Entrepreneurship

  Jun 2022 - now

  Responsibilities:--Install and configure software and hardware-Manage network servers and technology tools-Set up accounts and workstations-Monitor performance and maintain systems according to requirements-Troubleshoot issues and outages-Ensure security through access controls, backups and firewalls-Upgrade systems with new releases and models-Develop expertise to train staff on new technologiestechnology systems :- ibm gsb system idminstratormicrosoft (active directory\exchange\IIS\MSsql\DNS\DHCP\hyperv/failover cluster) waf ( citrix / F5 )nutanix AHV \ VMwarelinux ( solaris\ubuntu\ redhat )backup (veeam\netbackup) Show less

  • Cyber Security Engineer

    Jan 2023 - now

  • Senior System Administrator

    Jun 2022 - Jan 2023