Dbritto Alan

Dbritto Alan

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  • Timeline

  • About me

    Software Engineer - Application Support

  • Education

    • St. Francis Institute Of Technology

      2007 - 2011
      Bachelor of Engineering - BE Electronics and Telecommunication
  • Experience

    • Accelya Group

      Sept 2013 - Jan 2022

      Handled production support for client like Virgin Australia , Hawaiian Airline & Qantas Airline.I have worked extensively on incident management, problem management and change management.I've supported all major upgrades for product.I have a good experience in implementing DR drills and role swap activity.I've excellent skills to handle major incidents reported by clients.I've worked closely with client for incident optimization by fixing repetitive issue. Handled production support for clients like Japan Airways, Air Berlin and First Air.

      • Senior Programming Analyst

        Mar 2017 - Jan 2022
      • Programmer Analyst

        Sept 2013 - Feb 2017
    • Tata Consultancy Services

      Feb 2022 - now
      Associate Consultant
  • Licenses & Certifications

    • MCTS 70-562

      Microsoft
      Mar 2013
    • MCTS 70-536

      Microsoft
      Mar 2013