Deep Enrich
Dbritto Alan
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Mumbai, Maharashtra, India
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About me
Software Engineer - Application Support
Education
St. Francis Institute Of Technology
2007 - 2011Bachelor of Engineering - BE Electronics and Telecommunication
Experience
Accelya Group
Sept 2013 - Jan 2022Handled production support for client like Virgin Australia , Hawaiian Airline & Qantas Airline.I have worked extensively on incident management, problem management and change management.I've supported all major upgrades for product.I have a good experience in implementing DR drills and role swap activity.I've excellent skills to handle major incidents reported by clients.I've worked closely with client for incident optimization by fixing repetitive issue. Handled production support for clients like Japan Airways, Air Berlin and First Air.
Senior Programming Analyst
Mar 2017 - Jan 2022Programmer Analyst
Sept 2013 - Feb 2017
Tata Consultancy Services
Feb 2022 - nowAssociate Consultant
Licenses & Certifications
MCTS 70-562
MicrosoftMar 2013MCTS 70-536
MicrosoftMar 2013
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