Carla Ryan

Experience

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  Anaesthetic Billing & IFC Services

  Mar 2017 - Jan 2021

  Data Entry Assistant

  My role as a Data Entry Assistant comprises of entering patients appropriate personal and procedural billing details into a specialised software program. This role also requires strong accuracy and attention to detail, strong transcription skills, proficiency with software programs and time-management skills.

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  Only Care Ltd

  Dec 2018 - Apr 2020

  Disability Support Worker

  My role as a Disability Support Worker provided me with invaluable experience and exposure to people from a range of different backgrounds and with a range of different disabilities (physical and mental), with both low and high needs. Some of the duties that were involved in my role include (but are not limited to): - Providing domestic assistance (cleaning, laundry, food preparation)- Personal care needs (showering, hygiene, hair washing, dressing) - Social support and companionship such as taking clients for a walk, going to the park- Transporting clients to and from medical appointments (own vehicle) - Visiting clients at community and social centres - Doing artworks with clients as a form of therapy - Prompting medication- Unpacking groceries and deliveries- Assisting clients in running errands (supermarket shopping, picking up medication from chemist) Show less

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  Sydney Centre for Creative Change

  Feb 2020 - Dec 2020

  Intern

  Sydney Centre for Creative Change is a leading provider of continuing professional development in creative therapies in Australia. SCCC offers a broad range of workshops, webinars, courses and health retreats for anyone interested in mental health, from students to current mental health professionals. SCCC specialises in art and play therapy which is an evidence based form of practical therapy that can be applied to children and adults. Some of my responsibilities as an intern at SCCC include (but are not limited to):- Help with the facilitation of face to face therapy workshops in a range of locations across Sydney- Supporting workshop facilitators as well as participants throughout workshops - Participating in debriefing sessions after events - Assisting in the promotion of SCCC's services, especially upcoming events on social media- Creation of online content - Attending social events- Liaising with other organisations in the mental health space- Writing social media posts Show less

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  Healthcare Australia

  Apr 2020 - Nov 2020

  Disability Support Worker

  Supported individuals with a range of physical, mental and intellectual disabilities, including Rett Syndrome, Autism Spectrum Disorder, and Down Syndrome. This role has also required me to learn and communicate via American Sign Language (ASL).

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  Lysn

  Sept 2020 - Jul 2023

  As Client Care Coordinator, my primary objective is to assist patients throughout their care journey and continuum. Duties include: - Supporting and ensuring service provider compliance of delivery requirements- Training staff and users on how to use the Lysn platform- Documenting internal processes, creating referrals, user accounts- Onboarding psychologists and other service providers- Liaison between referring bodies, clients, customers and treating professionals- Quality assurance check-in calls to clients and support to clinicians working with high-risk clients- Communicating and escalating complaints to management where appropriate- Providing feedback about user-experience and product improvements observed by users - Collaborating with GPs, Paediatrician's, Psychologists and Psychiatrists and promoting Lysn where suitable Show less As a Customer Experience Officer, my role is to communicate with both clients and psychologists regarding booking queries, and to process requests and referrals for psychology consultations. In addition, this role also encompasses using detailed customer feedback to help ensure that we are best matching clients with psychologists that are well suited to them and that our service is user friendly for both the client and the psychologist. This role has also enabled me to more deeply understand the importance of curating a positive client-practitioner relationship by being exposed to the elements, traits and qualities that make for a successful practitioner. Furthermore, I have also been given the opportunity to provide feedback on the website design and user-experience with the Lysn platform. This has also allowed me to impart my creative input when it comes to considering the design and technology of our platform. Show less

  • Client Care Coordinator

    Apr 2021 - Jul 2023

  • Customer Experience Officer

    Sept 2020 - Mar 2021
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  Sydney Centre for Creative Change

  Feb 2021 - Dec 2021

  2021 Support Team Volunteer
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  Lifeline Australia

  Mar 2021 - Jun 2022

  Lifeline Telephone Crisis Supporter
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  University of Southern Queensland

  Jun 2022 - Dec 2022

  Provisional Psychologist

  Undertook an internal practicum for 6-months at the USQ Psychology and Counselling Clinic as part of the course requirements for the Master of Clinical Psychology program. This involved providing psychological therapy and assessment services to clients across the lifespan.

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  Southern Queensland Rural Health

  Feb 2023 - Jun 2023

  Provisional Psychologist

  During this role, I assisted in facilitating a 4-month intensive chronic disease management program with an inter-professional team for adults and older adults at risk of, or with current chronic health conditions. This role involved delivering group psycho educational programs and individual therapy to group participants to help them achieve their health behaviour change goals.

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  Sykee

  Jun 2023 - Feb 2024

  Psychosocial Support Worker

  This role involves providing psychosocial support in the form of mentorship, social support, community engagement, and role modelling to assist my clients in achieving their therapeutic goals. I utilise a client-centric approach in which conversations surrounding mental health are encouraged and de-stigmatised, and my clients are supported in living empowered lives where their values and independence are fostered. In this role, I have worked with client presentations such as complex PTSD, Anxiety, Depression, Gender Dysphoria, Autism Spectrum Disorder, Attention-Deficit Hyperactivity Disorder, Traumatic Brain Injury, and Borderline Personality Disorder. Show less

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  Inlight Psychology

  Aug 2023 - now

  Currently providing individual psychological therapy to adolescents and adults. Utilising therapeutic frameworks including CBT, ACT, DBT, Schema Therapy, and interpersonal, attachment informed approaches.

  • Registered Psychologist

    Jan 2024 - now

  • Provisional Psychologist

    Aug 2023 - Jan 2024
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  The Feel Good Clinic

  Feb 2024 - now

  Registered Psychologist