Stephen Peart

Experience

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  Intel

  Jun 1993 - May 1999

  Site Computing Support Specialist

  Provided hand-on support for SQL, Oracle and Sybase servers with Microsoft NT and Unix operating systems. • Successfully provided Data Warehouse global support for SQL, NT and Unix operating systems. • Implemented remote server monitoring to support single Global Service Desk using Tivoli remote management software. • Implemented all 1st level script in place with 2nd level escalation and problem management processes in place.• Service Level Agreement negotiations with business stakeholders for consolidated operation support. Reporting to: EMEA IT Computing Manager Show less

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  Intel

  Jul 1999 - Nov 2007

  Global Server Service owner, established as the single point of contact, managing all server service deployment incidents to resolution.• Positive negotiations with stakeholders to determine and agree Server Level Agreements (SLA).• Agreed and measure Operational Level Agreements (OLA) with internal support partners and underpinning contracts with vendors. • Providing workflow tool to match agreed Service Level Agreements (Rex Remedy).• Ensuring capacity for global server hardware is provided to support the business requirements. • Developed standard process for requesting server capacity.• Made server builds are standardise.• Designed and ensured procedure for server deployment followed ITIL Release Management methodologies.Reporting to: Global IT Operations Manager Show less EMEA Program Manager for Global Asset Management and Operations manager for Mergers and Acquisitions integration. • Performed Global IT hardware asset inventory, defining and implementing the sustaining processes for all Data Centre hardware assets.• Point of contact for the Global Infrastructure for Greater European acquisitions and mergers, providing and managing the required resources for integrations.• Working with acquisition stakeholders to provide IT integrated solution to support the overall business goals. Full responsibilities for all aspects of Data Centre Infrastructure implementation.• Greater European Region program manager for the end of life project for NT4 Operating system, migrating to Windows 2000. • Managed end of life and consolidation of related server hardware and their peripherals.• Project Manager for the implementation of the Global IT Operation web portal providing single point of contact for server and storage engagement via the global service desk. Reporting to: Global IT Operations Manager Show less Provided hand-on support for SQL, Oracle and Sybase servers with Microsoft NT and UNIX operating systems.• Provided Data Warehouse global support for both SQL, NT and Unix operating systems plus hardware. Defined and implemented process for engagement with external country vendors for hardware purchasing• and sustaining support. • Implemented vendor quality measurement process, tracking vendor performance.• Project managed the server consolidation and moving SQL servers to Ireland data centre with business stakeholder approved SLA’s.• Project managed the end of life and transition of all European HP servers to new server platforms. • Engaged with application stakeholders to gain agreements for performing data migrations.Reporting to: EMEA IT Operations Manager Show less

  • IT Project and Release Manager

    Mar 2005 - Nov 2007

  • Operation and Integration Manager

    Jul 2001 - Mar 2005

  • Infrastructure Project Manager

    Jul 1999 - Jul 2001
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  Kippax Holding

  Jan 2008 - Dec 2008

  IT Project and ITIL Service Manager

  Sharing appropriate knowledge for infrastructure, hardware installation, and industrial best practice and trends towards process implementations I rendered ITIL and project management consultancy.Some of my key milestone is following:• Devised and executed ITIL incident, problem/change management process, and workflow regarding small start-up.

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  Pfizer

  Jan 2009 - Nov 2010

  EMEA Messaging and Server Manager

  Overseeing EMEA project standardisation portfolio through development of long-lasting relationships across European sites I supervised all operations relating with EMEA Windows, Citrix, and messaging server environment together with 13K clients.Some of my key milestones are following:• Modernised technology process and operational instructions in accordance with Good Documentation Practice (GDP) standards, delivering strategic support to commercial and manufacturing site.• Administered EMEA team with five direct reports across various locations for achieving teams' milestones and completing all tasks/assignments by conducting annual performance reviews. Show less

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  LeasePlan Information Services

  Dec 2010 - Jul 2017

  Taking ownership of second and third level incidents, including problem, change, release, and change management I headed Citrix server capacity management. Delivering overall infrastructure support to Mexico and India as needed I proposed people management and technical leadership to top-performing team of seven Citrix engineers and offer second/third level support to more than 30 EMEA group entities. Additionally, I established full business stability for Infrastructure environment. Collecting business and clients' requirements I collaborated with top management and stakeholders to surpass overall expectations. Automating and scheduling of server patching I developed and implemented security patching process for Citrix infrastructure and end point devices. Ensuring smooth running of operational activities, I built and retained trusted relationships with management and stakeholders. Discussing business matters I directly reported to EMEA Infrastructure Manager.Some of my key milestones are following:• Played vital role in heading migration to central data centre (DC) of 26 EMEA and support structures.• Amplified user base from 800 to 5200.• Tested twice a year, while engaging in all site support activities for 5,200 end-user devices.• Minimised 15% incidents by applying lean six sigma project methods.• Planned and applied European wide disaster recovery testing service for Citrix environment.• Served as escalation point of contact for all customers across 30 countries. Show less Offering multifaceted and staff management leadership I spearheaded multi-skilled team of Intel, Citrix, and Senior Specialists that accountable for entire performance/availability of windows and intel environment. Moreover, I co-ordinated and aligned Intel, Unix, VMWare, Citrix, and large Storage Area Network (SAN) operations.Some of my key milestones are following:• Decreased 70% incidents in 30-days by proposing appropriate structure to teams.• Met and exceeded overall performance objectives and deliverables, which shared with all employees. Show less

  • Workspace Virtualisation Team Manager

    Apr 2012 - Jul 2017

  • Intel/Citrix Team Lead

    Dec 2010 - Apr 2012
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  Trilogy incorporating Zinopy

  May 2019 - Jun 2020

  Information Technology Manager

  Verifying requirements documentation with customer for final stages of migration project I appointed to document change request regarding scope creep from novel Statement of Work (SOW) by completing phase-II SOW. Moreover, I carried out the role of technical project lead towards relocation of 6K user with more than 27 entities to latest version/platform. Streamlining project management tools and processes I utilised advance agile process, standard, and guideline.Some of my key milestones are following:• Transformed Security Management System from "RES" to "Ivanti" model.• Lessened 2,500 to 1500 applications number that transferred by proactively driving application consolidation.• Boosted six staff turnovers through management of top-performing team of 11 employees.• Planned and executed best-in-class tools and elements for acquisitions at the time of project stage. Show less

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  Infosys

  Oct 2021 - now

  Senior Consultant