Niharika Anand

Experience

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  Accenture

  Jul 2011 - Jun 2013

  Software Engineer

  Worked as a Siebel CRM Developer(Configuration,EAI,EIM) Managed integration of Siebel with legacy applications using EAIKey Responsibilities:Functional Analysis:• Performed in-depth analysis of functional requirements and provided time limit for solution• Designed functional framework to integrate Siebel CRM with GUI Technical Responsibilites:• Created and managed business scripts and workflows under EAI• Managed creation of daily reports to be sent to all stakeholders• Worked on Excel Macro Development to automate analytical reports• Analysed up to 50 tickets on daily basis to provide customer support solutions to clientsOperations:• Reduced the time required to create top management reports by 40%• Managed deliverables and ensured quality improvementKey Assignments/ Initiatives:• Part of VAJRA Team in Pune, responsible for smooth onboarding for new employees at ASE Level• Conducted employee engagement activities for Resources Delivery Unit as part of GPTW• Created Siebel tutorials for the new joinees in the project and provided Knowledge Transfer Mostrar menos

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  Michelin

  Jan 2014 - Jun 2014

  Marketing Intern

  Project Brief: Analysed Point Of Sale Interactive Tool deployed for Passenger Car dealers and worked on creating a new Complaint Handling System for Truck and Bus Dealers.Objectives:• Determine improvements in POS Interactive Tool to enhance customer experience • Devise framework to reduce Complaint Turnaround time from 12 to 5 days for Truck and Bus dealers• Creating awareness among Truck and Bus Dealers to use online portal and perform gap analysisDeliverables:• Marketing ideas to promote POS Tool for both car dealers as well as end customers• Conceptual framework of mobile application for lodging complaints in real time• Holistic IT solutions to promote usage of online portal among Truck and Bus dealers Mostrar menos

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  HCL Technologies

  Jul 2015 - Mar 2016

  Senior Management Trainee - Corporate Strategic Marketing

  Part of the 2015 SMT-GEM batch•Part of the Sales and Marketing Excellence Team responsible for charting out scope of work for new Marketing Automation Tool Oracle Eloqua•Work as an interface between Business Marketing and EIS teams for smooth implementation of Eloqua in HCL•Responsible for determining effectiveness of tool and improvements to be done in later phases•Try to solve queries of team members based on inputs gathered from various trainings with vendor

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  ZS

  Mar 2016 - Jan 2018

  Business Operations Associate Consultant

  As part of the Analytics Process Optimization team, I took care of 15+ operations projects and 2 Fixed Time Projects for a leading US pharmaceutical company and acted as the point of contact for any query from the client.Key Responsibilities/Initiatives:• Project Managemento Was accountable for projects worth $900 K annually by handling delivery timelines and billingo Ensured profitability of projects by correct estimates of quotes and calculation of effort requiredo Incorporated process changes in response to evolving business needso Understood client issues, operating business rules, data, and standard operating procedureso Communicated periodic status updates, issue resolution and change control to client teams • Process Optimizationo Optimized business processes, create deliverables, perform analyses for ad hoc querieso Operated business processes by synthesizing data, performing quality checks and creating error free deliverableso Led analyses related to deliverables and performed what-if analyses to evaluate business scenarioso Responsible for bringing in innovation in the current processes and flows• People Managemento Headed a team of 6 members and work towards building skill sets of the teamo Mentored, coached and guided associates in the team in their overall growth in the firmo Responsible for reviewing performance of associates in the team Mostrar menos

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  PricewaterhouseCoopers - Service Delivery Center (PwC SDC)

  Jan 2018 - May 2023

  Part of the PMO Team responsible for technology transformation of HR Functions of a large US based Integrated Managed Care Consortium clientKey Responsibilities/Initiatives:• Program ManagementPROFESSIONAL EXPERIENCEPriceWaterhouseCoopers LLP (US) Experienced Associate Jan 2018 – Present (3 months)o Support program goals to ensure delivery transparency, predictability, and value realizationo Responsible for coordinated management of multiple related projects directed toward strategic business and other organizational objectiveso Responsible for creating process documents at the program level and ensuring compliance for 120+ team members• Change Managemento Manage change and ensure readiness of the client organization for the business transformationo Liaison with client teams to keep project and adoption plans updated in order to adhere to timelineso Generate data-driven dashboard reports of status, future opportunities , financials, and issues/riskso Identify and showcase risks and issues to the client in order to be on track with timelines Mostrar menos

  • Manager Advisory

    Jan 2021 - May 2023

  • Senior Associate

    Jul 2019 - Mar 2021

  • Experienced Associate

    Jan 2018 - Jun 2019
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  PwC

  May 2023 - now

  Manager