Megan Goldman

Experience

• 

  Marsh USA, Inc.

  Oct 2000 - Jul 2004

  Human Resources Representative

  Provided support and guidance to 1,000 insurance brokerage and software services colleagues at three locations in the areas of compensation, benefits, recruiting, performance management, employee relations, and human capital reporting. Marsh is a world leader in delivering risk and insurance services and solutions to corporate clients, government agencies, and other organizations in more than 100 countries.• On own initiative, developed resource movement set of reports that were adopted as the standard for all human resources teams in the region. • Created and introduced streamlined, electronic-version timesheet and reporting protocol for non-exempt staff. Show less

• 

  Marsh & McLennan Companies

  Jul 2004 - Dec 2016

  Partnered with the Marsh ClearSight Functional Operations Leaders and Operations Leadership Team to develop business operations to support the mission of the organization. The focus was to ensure a consistently excellent client experience while managing costs and continuously improving operational efficiencies.Marsh ClearSight, a SaaS business unit of Marsh, was the global leader in technology, analytics, and data services solutions across risk, safety, and claims management for 750 of the world’s largest corporations in 25 countries.• Established the Global Operations function and led cross-functional effort to determine the go-forward target operating model for the firm.• Managed adoption and integration of customer experience research methodology into broader release strategy; finding pivoted the 2017 release product roadmap full R&D budget.• Developed book of focused operational management metrics and dashboards in collaboration with operations leadership for the enterprise business, reducing the overall content by 60%. Launched Target Operating Model initiative shortly after this effort. Responsible for guiding the monthly production of metrics, interpreting results, and presenting with recommendations. • Led operations leadership team in launch of company’s new technology platform. The initiative required a complete transformation of service delivery, solution partner engagement, and enabled the business to scale to support the resulting 50% pipeline growth.• Designed and directed the development and facilitation of three-day product launch introduction training event for entire sales, professional services, and product teams. Show less Built and managed department to develop and support a broad range of applications used in daily business operations by the staff. Created full department staffing model and suite of performance management tools.• Initiated and directed the development of a full-scale Salesforce user ticketing and knowledge base system; enabled self-service and 95% same-day issue resolution for 500+ global users.• Consolidated three redundant time tracking systems into one new system; led team to select, implement, and roll out new solution, resulting in complete, efficient, and consistent cost reporting and work estimation activities for the business.• Managed project to deliver IT hardware and software migration for the company’s RAC and VMAX servers, resulting in a 50% increase in system CPU and memory capacity. Show less While reporting directly to the interim CEO, managed and contributed towards various internal initiatives to drive the transformation of the business.• Performed customer research, feedback, and product use observation sessions. Final business strategy presentation defined client industries and future product and platform launch.• Developed sales management methodology and system, coordinating sales staff with internal business functions to ensure proper oversight and approvals for all client deals and resulting in the lowest number of amendments to contracts in five years.• Led effort to create process definition documentation for all functions and departments of the business following Six Sigma guidelines. Completed enterprise operating model afforded the new executive leaders and colleagues immediate understanding of the inner workings of the business. Show less Leadership of the Learning Management Organization for the firm, managing the team of training consultants and working closely with senior leaders to procure, develop, organize and provide learning solutions for colleagues and clients. Additionally, managed the rotational accelerated training program for high-potential recent new hires.• Established Learning Management Organization engagement turnkey process and toolset enabling colleagues to quickly develop training for half the cost, following the ADDIE model.• Led cross-functional team to develop and run company-wide orientation program askey part of change management around business transformation of new operatingmodel and organization structure. Show less Managed 20 project management and solution architect colleagues including remote direct reports. Led team through 100+ projects and system implementations for high profile clients. • Provided design and change management support of Microsoft Project Server and SharePoint system upgrade and migration. Project and portfolio reporting capabilities and efficiencies gained enabled more effective resource scheduling and enterprise project forecasting.• Program management and leadership of insurance carrier takeover program of projects, impacting 90+ Fortune 500 clients and delivering just under $1 million in revenue.• Initiation and development of Project Manager full-scale onboarding and performance management methodology.• Conceptualized, developed, and rollout of company-wide online peer review survey system. Show less Led and managed internal projects and initiatives for the organization including development and release of STARS product features.• Program Managed the development and rollout of the CMS Medicare Section 111 Solution feature for the STARS Enterprise product, resulting in $3M in initial year sales and retention of 20% of the client book.• Managed project to redesign the corporate contract verbiage templates. • Managed the projects to develop and rollout NCCI and California Medical Data Solution features for the STARS Enterprise product, leading the retention of the bulk of the Claims Administration client book. Show less Developed design specifications and performed quality assurance analysis to translate third party external data system files into a proprietary software system for clients. • Initiated and led the development of new data conversion design department- created charter, standard operating policies and procedures, tools, and trained team. Results of effort include a significant drop in post-conversion errors and an overall 25% reduction in data operations conversion development timeframes. • Reduced conversion processing timeframes 30% for the overall department over the course of a year through the development of process benchmarks and efficiencies. Show less

  • Assistant Vice President / Program Manager of Global Operations

    Feb 2015 - Dec 2016

  • Manager of Business Applications

    Sept 2013 - Feb 2015

  • Internal Consultant of Operations

    Jan 2013 - Sept 2013

  • Head of Learning Management

    Jul 2012 - Jan 2013

  • Resource Manager, Client Projects Practice

    May 2010 - Jul 2012

  • Project Manager, Operational Initiatives

    May 2009 - May 2010

  • Data Analyst, Data Transformation and Operations

    Jul 2004 - May 2009
• 

  Panduit

  Apr 2017 - now

  Leading the enterprise-wide distribution of project management best practices to enable the implementation of corporate strategies and company evolution.Panduit is a world leader that engineers flexible, end-to-end electrical and network connectivity physical infrastructure solutions that help businesses stay connected in a global world.• Proposed and launched Corporate Project Management Office for the firm, comprised of strategic initiative portfolio management, Project Management Center of Excellence, and staff of Project, Program, and Change Management talent. • Led team to develop and release comprehensive strategic initiative project standards and accompanied toolkit and training curriculum to the firm. • Program Manager for ERP implementation program and a team of 200+ colleagues and contractors. Show less Responsible for driving programs to deliver continuous improvement throughout the company by re-imagining multiple aspects of the business and working closely with senior leaders and teams to implement strategies.• Co-led the establishment of Intelligent Automation (Robotics Process Automation) function for the firm. Project team awarded Panduit 2020 Innovation award for excellence in this area.• Led full-scale assessment of company digital capability and facilitated subsequent functional redesign and implementation. Leveraged Six Sigma, Lean, ProSci change management, and Agile/SCRUM best practices. Show less Responsible for planning, developing, and directing strategic and long-range goals and projects for the Global Supply Chain organization. • Established the Strategic Planning Department for Global Supply Chain, installing Portfolio Management methodology and standards for the global function’s body of operations transformation and strategic initiatives. Managing Strategic Project Management and Software Product Management staff.• Led effort to develop the end-to-end operating model for Global Supply Chain function, leveraging Six Sigma, LEAN, and SCOR industry best practices intended to inform and help define Supply Chain Long Term Operational and IT Roadmap.• As Product Owner, led SCRUM team to further mature Executive Global Sales and Operation Planning (S&OP) governance process and design Sales & Operations Execution (S&OE) governance process for all sites and theaters in the Global Supply Chain. Project team awarded Panduit 2018 Process Improvement award for excellence in this area. • As Program Manager, guided Product Owners and SCRUM Master to lead a set of projects to transform the company's method of managing global inventory including new policies & procedures, system workflows & data models, and creation of an Inventory Management function. The completed year-long program resulted in a 13% reduction in inventory globally, an increase in turns by 17% and savings of $22M for the first year.• Managed the full-scale effort to design and rollout the Global Supply Chain reorganization for the firm. Leveraged Six Sigma, ProSci Change Management, and Hoshin Planning best practices throughout. Show less • Led SCRUM project team to operationalize and mature Executive Global Sales & Operations Planning (S&OP) governance process for the company and Executive Team. Developed project teams to learn and adopt Agile SCRUM and ProSci Change Management project practices.• Led SCRUM project teams to assess and re-engineer Global Marketing and Sales lifecycle operations to improve customer and business outcomes by leveraging customer journey mapping and Six Sigma methodologies. The effort included Microsoft Dynamics and Marketo systems data architecture rebuild and integration. Show less

  • Manager, Corporate Project Management Office

    Jan 2022 - now

  • Senior Program Manager, Corporate Business System & Planning

    Mar 2020 - Dec 2021

  • Manager of Strategic Planning, Global Supply Chain

    Jun 2018 - Feb 2020

  • Senior Project Manager/SCRUM Master, Americas Sales Business Operations

    Apr 2017 - Jun 2018