Hannah Niesen

Experience

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  Urban Arts Academy

  Sept 2018 - May 2019

  Program Assistant

  Bilingual Communications:Translated essential materials such as newsletters, program guides, applications, and website content from English to Spanish using MailChimp and other tools. Ensured clear, culturally sensitive, and accurate communication to engage and support Spanish-speaking families.Preschool Classroom Support:Assisted teachers in planning and implementing engaging lesson plans for preschool students. Actively contributed to creating a nurturing, inclusive, and educational environment for children, fostering curiosity and creativity during key developmental years.Fundraising and Event Support:Played an integral role in supporting the annual gala, a key fundraising event for the organization. Assisted with donor engagement, managed mailings, and supported fundraising initiatives that ensured the event's success and helped secure essential funding for programming.Cross-Functional Collaboration:Worked closely with program staff, educators, and administrative teams to align communication and program strategies with organizational goals. Helped bridge language barriers, ensuring equitable access to resources and programming for all families.Community Engagement and Advocacy:Promoted the organization’s mission to empower families through the arts and education by fostering strong relationships with donors, families, and the broader community. Show less

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  Mocha Monkey

  Jan 2019 - Sept 2020

  Store Manager and Social Media Manager

  Social Media Management and Content Creation:Revamped the café’s social media presence on Instagram and Facebook by crafting engaging content that highlighted seasonal offerings, showcased barista personalities, and celebrated connections within the greater community. Leveraged analytics and audience feedback to optimize content strategy, driving customer engagement and loyalty.Website Management and WordPress Expertise:Gained proficiency in WordPress to maintain and update the café’s website. Ensured content was fresh, accurate, and aligned with the brand’s image, providing customers with up-to-date information on offerings and events.Team Leadership and Culture Building:Managed daily store operations while fostering a culture of care and kindness for employees and customers, especially during unpredictable and challenging times. Supported team members through coaching, conflict resolution, and morale-building efforts, creating a welcoming and inclusive environment. Show less

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  Starbucks

  Sept 2020 - Sept 2024

  Leadership and Team Management:Successfully managed diverse teams by fostering a collaborative and supportive environment, conducting daily team huddles, and providing real-time coaching to ensure productivity and morale were aligned with company values.Goal Achievement:Consistently met or exceeded sales and drive-time goals, utilizing metrics to make quick, data-driven decisions that optimized efficiency during peak hours.Exceptional Customer Service:Championed Starbucks’ customer-first philosophy by creating memorable customer experiences through personalized service, conflict resolution, and adapting to individual needs, leading to increased customer satisfaction and loyalty.Community Engagement and Marketing:As one of the first Partner Network Ambassadors, I built connections with local organizations to foster community involvement. Coordinated and executed volunteer opportunities and local partnerships, reinforcing Starbucks' role as a community hub. This experience gave me insight into grassroots marketing, event planning, and building brand reputation.Problem Solving Under Pressure:Thrived in a fast-paced environment by quickly analyzing situations, delegating tasks effectively, and making high-stakes decisions under pressure to maintain operational efficiency.Interpersonal Skills:Built strong interpersonal connections with customers and employees, inspiring a culture of trust, inclusivity, and engagement. These skills laid a foundation for nurturing long-term professional relationships.Through these experiences, I developed a strong foundation in leadership, communication, customer relationship management, and goal-oriented performance—skills I am eager to leverage in a marketing management role. Show less

  • Shift Supervisor

    Apr 2022 - Sept 2024

  • Barista

    Sept 2020 - Sept 2024
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  First Western Bank & Trust

  Feb 2021 - Feb 2022

  Universal Banker

  Client Relationship Management:Fostered trusting relationships with clients by understanding their unique financial needs and providing tailored solutions. Proactively engaged with clients to build long-term loyalty and strengthen the bank’s reputation for personalized service.Operational Accuracy and Compliance:Ensured the accuracy and legal compliance of all client documentation by producing and reviewing information with meticulous attention to detail. Played a critical role in maintaining regulatory standards while minimizing errors, safeguarding the bank's integrity, and building client confidence.Community Engagement and Marketing Campaigns:As a member of the Outreach Committee, I coordinated impactful volunteer opportunities with local nonprofits, strengthening the bank's ties to the community. Designed and developed marketing materials and internal communications to promote volunteer events, fostering a culture of service and teamwork among employees.Cross-Functional Collaboration:Worked closely with team members and leadership to streamline workflows, improve internal communication, and enhance client satisfaction. Cultivated a positive and collaborative work environment to drive team success. Show less

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  Clean Planet Project Co.

  Feb 2021 - now

  Marketing Manager

  Content Creation and Brand Storytelling:Develop and execute impactful visual and written content using Canva and other tools to communicate the organization’s mission effectively. From social media graphics to blog posts and newsletters, I capture and create compelling narratives that resonate with diverse audiences and encourage meaningful action.Research and Thought Leadership:Conduct in-depth research on topics like sustainability, volunteerism, and climate change to inform content strategies and ensure relevancy. Translate complex subjects into digestible, action-oriented messaging across multiple channels.Social Media Growth and Engagement:Implement data-driven strategies to increase the organization’s visibility and engagement on Instagram and LinkedIn. Utilize analytics to identify trends, track performance, and refine campaigns for maximum reach and impact.Marketing Campaign Development:Design and manage marketing materials, campaigns, branding guides, and essential communication documents that align with organizational goals. These assets ensure consistency in messaging and enhance the professional presentation of the brand.Strategic Communication:Collaborate cross-functionally to develop targeted communication strategies, ensuring alignment with organizational priorities and audience needs. Actively contribute to a cohesive brand voice and clear messaging across all platforms.Driving Impact through Actionable Messaging:Write persuasive call-to-action content to mobilize audiences toward sustainability efforts, volunteerism, and climate awareness, creating a tangible impact on our initiatives and partnerships. Show less