Richard Tutko

Experience

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  552 Computer Systems Squadron

  Feb 1994 - May 1997

  AWACS Programmer

  Supervised 5 programmers responsible for the AWACS mission system executive section. Also led 11 man section responsible for system programming of the mainframe ground support computer. 1 deployment to Saudi Arabia in 1995.

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  Systems Acquisition School

  May 1997 - Sept 1999

  Chief, Communications Division

  Single focal point for all communications and networking needs to the schoolhouse cadre of 35. Led small classrooms in computer related courseware. Primary system administrator for email, web, database, file and print servers. Devised plans and forecast expenditures to acquire and maintain up to date hardware and software. Alternate budget officer.

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  Misawa Cryptologic Operations Center

  Sept 1999 - Sept 2002

  Chief Communications Officer

  Top communications officer for site operations, responsible for communications center, information assurance, system administration, mail room, help desk. Held deputy squadron commander position after reorganization, filling in for the commander whenever he was out of town. Briefed senior leadership on communications capabilities and site needs.

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  HQ Air Force Space Command

  Sept 2002 - May 2006

  MILSATCOM Systems Manager

  HQ Staff Position as a Military Satellite Communication (MILSATCOM) Systems Expert for Air Force managed military communications satellite systems. Managed requirements for users to define system capabilities. Provided key inputs to source selection of major new ground satellite communication network. Taught basic military satellite communications concepts to military space professionals and mid-level Air Force officers at the request of the Air Education and Training Command.

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  321 Air Expeditionary Wing

  Jan 2003 - Jan 2003

  Executive Officer

  Functioned as protocol officer for 9 VIP visits over a 4 month period. Coordinated Wing Commander's schedule for 3 separate incumbents. Reviewed and recommended approval 60+ decoration requests for Wing leadership.

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  Defense Logistics Agency

  Jun 2006 - Feb 2009

  Deputy Staff Director

  -Liaison to 11 separate field activities' Information Assurance staffs-Directed testing and deployment of Public Key Infrastructure to DLA Enterprise-Secured 20k+ systems-Managed $4+ million annual budget-Tracked $28+ million of DLA enterprise Information Assurance funds

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  TEKsystems

  Sept 2009 - Oct 2009

  Installation Technician - Contract

  TEK Systems provided contract services to Dell Computer and General Dynamics IT as they polited procedures related to computer upgrades for the Federal Bureau of Investion, prior to a nationwide project to upgrade bureau computers.-Site management: customer satisfaction, problem resolution, technical direction-Supervised 8 technicians on new and upgraded equipment to government facilities-Provided user training to new equipment

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  General Dynamics Information Technology

  Dec 2009 - Nov 2010

  Staff Network Engineer - Contract

  General Dynamics IT combines an in-depth understanding of the technology landscape with mission knowledge to enhance clients’ operations and prepare them for the future. The Next Generation Workstation project provided technical services to the Federal Bureau of Investigation to replaced outdated computer systsem at all US field divisions, Headquaters and FBI Training Academy at Quantico over a 15 month period.-Upgrade customer hardware and software as a government contractor-Team Leader and Trainer to new team members-Ensured accurate reconciliation of ordered to received equipment-Managed multiple teams of up to 20 in multiple locations-Site leader of Phase II deployment. Managed 50 techicians, diagnosed and resolved systems problems-Efficiently installed over 2000 systems in a 2 month period Show less

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  Compucom

  Feb 2011 - Apr 2018

  Team Lead, Deskside Support

  CompuCom provided Smith & Nephew full time IT talent via staff augmentation for deskttop support services to all North America based employees. Smith & Nephew is a billion-dollar, global diversified advance medical technology business that supports healthcare professionals in more than 100 countries to improve the quality of life for their patients and with leadership positions in Orthopedics, Reconstruction, Advanced Wound Care Management, Sports Medicine, and Trauma.- 16 technicians at 6 sites across North America supporting over 3000 users, decreased tickets over 30 days old by 35%- Recognized expert developing customer support solutions - Coordinated cross-functional activities to install, configure, troubleshoot and manage hardware and software for all North American users- Primary trainer of new deskside support technicians, new technicians ready in 3 days vice 2 weeks. Show less

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  Smith+Nephew

  Apr 2018 - May 2020

  Technical Services Delivery Manager

  Smith & Nephew is a billion-dollar, global diversified advance medical technology business that supports healthcare professionals in more than 100 countries to improve the quality of life for their patients and with leadership positions in Orthopedics, Reconstruction, Advanced Wound Care Management, Sports Medicine, and Trauma.- Team Service Now expert, created and implemented Asset Management for global enterprise of over 18,000 items- Smith+Nephew ambassador for newly acquired companies. I represent IT and assist with accessing our network, required training, and payroll systems- Leader of innovative ways to solve the complex problems, bringing together cross-functional teams Show less

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  ReTrans, Inc.

  Jul 2020 - Mar 2022

  IT Applications Support Analyst
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  IMC Logistics

  Sept 2022 - now

  Help Desk Administrator