Anuj Gupta

Anuj Gupta

Executive

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location of Anuj GuptaDelhi, India

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  • Timeline

  • About me

    Business Process Consultant

  • Education

    • Delhi University

      2004 - 2007
      Bechelor of commerce Commerce
    • Indira Gandhi National Open University

      2004 - 2008
      Bachelor's of Information Technology Computer Science A

      Activities and Societies: Several Academic projects based on: Web server, Visual Basic, C++ and SQL

  • Experience

    • IBM Daksh

      Jan 2008 - Jan 2010
      Executive

      I had initiated my career with IBM daksh. I worked as adjudication analyst for one of the leading health insurance brand.

    • Exl Service

      Feb 2010 - Apr 2013
      Sr. Executive

      I had continued my career in EXL as executive and work as adjudication analyst for one of the leading health insurance brand. Later on started taking process improvement initiatives like TAT improvement, work load management, acted like MIS for the process, automation tool creation etc. later on designated as business analyst and moved to EXL's SEZ location.

    • EXL

      May 2013 - Jul 2015
      Businee Analyst - Sr. Executive

      As a business analyst my role and responsibilities are as below:Manpower related reports i.e. Head Count Report, MEI report etc,Finance related reports i.e. Invoicing, Revenue Reports etc,Prepare daily reports using macros and any related formulas,Analyzed reporting on financial reports i.e. P&L, T&E

    • Safexpress Private Limited

      Jul 2015 - Jun 2016
      Assistant Manager - Business Development Management

       Detailed operation’s workflow monitoring and providing solutions in terms of efficiency enhancement Operation’s strategy making to streamline the workflow and build in higher customer satisfaction Call inflow forecasting and prediction of required headcount Identifying trends in nature of interaction with end customer by putting Analytical conception on data  Redesigning monthly, weekly and daily reviews Streamlining and automation of reporting Identifying automation requirements Show less

    • Tata Consultancy Services

      Jun 2016 - now

      Customer handling, Vendor Management, Product development, People Management, Process Management

      • Assistant Consultant

        Nov 2023 - now
      • IT Analyst

        Aug 2021 - Dec 2023
      • Assistant Manager

        Jun 2019 - Jul 2021
      • Business Process Lead

        Jun 2016 - Jun 2019
  • Licenses & Certifications