Anuj Gupta

Experience

• 

  IBM Daksh

  Jan 2008 - Jan 2010

  Executive

  I had initiated my career with IBM daksh. I worked as adjudication analyst for one of the leading health insurance brand.

• 

  Exl Service

  Feb 2010 - Apr 2013

  Sr. Executive

  I had continued my career in EXL as executive and work as adjudication analyst for one of the leading health insurance brand. Later on started taking process improvement initiatives like TAT improvement, work load management, acted like MIS for the process, automation tool creation etc. later on designated as business analyst and moved to EXL's SEZ location.

• 

  EXL

  May 2013 - Jul 2015

  Businee Analyst - Sr. Executive

  As a business analyst my role and responsibilities are as below:Manpower related reports i.e. Head Count Report, MEI report etc,Finance related reports i.e. Invoicing, Revenue Reports etc,Prepare daily reports using macros and any related formulas,Analyzed reporting on financial reports i.e. P&L, T&E

• 

  Safexpress Private Limited

  Jul 2015 - Jun 2016

  Assistant Manager - Business Development Management

   Detailed operation’s workflow monitoring and providing solutions in terms of efficiency enhancement Operation’s strategy making to streamline the workflow and build in higher customer satisfaction Call inflow forecasting and prediction of required headcount Identifying trends in nature of interaction with end customer by putting Analytical conception on data  Redesigning monthly, weekly and daily reviews Streamlining and automation of reporting Identifying automation requirements Show less

• 

  Tata Consultancy Services

  Jun 2016 - now

  Customer handling, Vendor Management, Product development, People Management, Process Management

  • Assistant Consultant

    Nov 2023 - now

  • IT Analyst

    Aug 2021 - Dec 2023

  • Assistant Manager

    Jun 2019 - Jul 2021

  • Business Process Lead

    Jun 2016 - Jun 2019