Eamon McCusker

Experience

• 

  Hewitt Associates LLC

  Jan 1990 - Jan 1996

  Associate

  Lotus Notes systems manager at Hewitt Associates.Previously, Network administrator at Hewitt Associates in the UK, seconded to US headquarters in 1991.

• 

  Arthur Andersen

  Jan 1996 - Jan 1997

  Senior Manager

  Lotus Notes systems manager responsible for Arthur Andersen Notes network worldwide.

• 

  Xpedior

  Jan 1997 - Jan 1999

  Consulting Manager

  Solution Delivery Manager in Los Angeles, responsible for growing existing client accounts, line management and project management of Lotus Notes / Domino projects.Team Leader and Business Analyst on development of a web-based Emergency and Event Management system that provided a common platform for multi-agency communication and collaboration. System was used 2002 Winter Olympics, 2004 Olympics, 2004 G8 Summit and several Super Bowls.

• 

  Aestix (Booz Allen & Hamilton)

  Jan 2000 - Jan 2001

  Senior Associate

  Senior Associate responsible for client relationships and project management of eBusiness solutions for Global 1000 clients.

• 

  Impact Plus

  Jan 2001 - Jan 2006

  Principal Consultant

  Principal Consultant specialising in business change, business process modelling and programme assurance for clients in the public and private sector.

• 

  3op Ltd.

  Jul 2006 - Nov 2010

  Owner / Director

  Principal Consultant providing programme management and business change consulting services to Public Sector clients.

• 

  National Policing Improvement Agency

  Jul 2006 - Mar 2008

  Programme Assurance Manager

  Programme Assurance Manager (contractor) at the National Policing Improvement Agency (NPIA) on a £45m, 3-year programme to implement Custody and Case Preparation systems and business change at the Metropolitan Police. Assured effective delivery of the programme, focusing on programme management, business assurance, finance and benefits.

• 

  Metropolitan Police

  Mar 2008 - Oct 2010

  Deputy Programme Manager

  Deputy Programme Manager / Programme Assurance Manager at the Metropolitan Police Service (MPS) on Improving Policing Information – a £40m, 5-year programme of programmes projected to yield benefits through implementation of master data management and case management systems, increased operational efficiency and system decommissioning. Reported to overall Programme Manager and responsible for day-to-day running of the programme, providing assurance that programme remained aligned to the business and would yield expected benefits, ensuring cohesion across the 40-strong contractor and permanent staff team, providing oversight and challenge to Programme / Project Managers and deputising for the Programme Manager in his absence. Show less

• 

  Smartlogic

  Oct 2010 - Feb 2016

  SVP Operations & Delivery

  Head of UK/US consulting and delivery practice for enterprise information management software vendor.www.smartlogic.com

• 

  Appian Corporation

  Mar 2016 - now

  Customer Success Manager at Appian, consulting with and advising our customers on how to maximize value they get from Appian's platform. Technical Delivery Manager, leading customer success, client engagements and delivering low-code automation and BPM projects as part of wider enterprise programmes.

  • Director, Customer Success

    Oct 2022 - now

  • Customer Success Manager

    Nov 2020 - Oct 2022

  • Technical Delivery Manager

    Mar 2016 - Nov 2020