Arunava Dutta

Experience

• 

  Tata Consultancy Services

  Sept 2017 - Dec 2020

  Worked on multiple global projects for clients like Zurich Insurance and ASDA George Manhattan, providing system administration, cloud migration, and infrastructure support. Delivered critical solutions across diverse environments while ensuring operational excellence and minimal downtime.• Cloud Migration (Zurich Insurance, Woolworths Group): Led complex vendor application migrations from legacy infrastructure to Azure. Conducted infrastructure assessments, created technical documentation, and deployed middleware tools like JBoss, Tomcat, Jenkins, and Ansible. Migrated IBM Cognos Tables Manager 1, integrating it with SAP, SQL, and Tumbleweed systems.• Application & Database Support (ASDA George Manhattan): Managed SQL databases, ActiveBatch job scheduling, and retail applications (Adjuno, Rangeplan). Resolved job failures, conducted data analysis, and prepared service reports using ServiceNow, ensuring efficient issue resolution and SLA adherence.Key Achievements:• Consistently recognized for operational excellence, securing internal awards and certifications.• Led multiple high-impact cloud migration projects, reducing infrastructure costs and improving system scalability. Minder weergeven Worked on multiple global projects for clients like Alcoa, Arconic and Woolworths Group providing system administration, cloud migration, and infrastructure support. Delivered critical solutions across diverse environments while ensuring operational excellence and minimal downtime.• Windows System Administration (Alcoa, Arconic): Delivered L3 support for physical and virtual servers using HP OMI/OML and Microsoft SCOM, ensuring 24x7 server availability across global regions. Managed DNS, DHCP, Active Directory, server decommissioning, turnover checks, and migration tasks, including the separation of Arconic’s infrastructure into SpinCo and RemainCo.• Cloud Infrastructure Management (Woolworths Group): Administered VMware vSphere, Hyper-V, OpenStack, and Azure environments. Automated server builds using Ansible and OpenStack, managed physical servers (HP ProLiant, IBM X360, Dell PowerEdge), and led migrations from on-premises to Azure and Dell Private Cloud.Key Achievements:• Certified from Arconic’s operation lead for providing extraordinary effort in operations support.• Successfully completed multiple server migrations under tight deadlines, which resulted in reduced infrastructure costs while maintaining service level agreements (SLAs). Minder weergeven I underwent intensive training in Windows Server Administration, Active Directory, DNS/DHCP, and ITIL processes while assisting in server maintenance, patch management, and troubleshooting system issues. I gained hands-on experience in user management, group policy configuration, and basic PowerShell scripting while providing L1 support for Windows-based infrastructure and collaborating with senior engineers to resolve IT incidents. Additionally, I developed a strong foundation in networking, virtualization (VMware), and IT security best practices while completing TCS’s structured learning and development program, enhancing my technical skills and problem-solving capabilities. Minder weergeven

  • System Engineer

    Nov 2019 - Dec 2020

  • Assistant System Engineer

    Jan 2018 - Jan 2019

  • Graduate Trainee

    Sept 2017 - Sept 2018
• 

  Infosys

  Dec 2020 - Apr 2022

  Senior System Engineer

  Worked on multiple global projects for clients like JG Summit Holdings and Axa XL, providing end-to-end virtualization support, cloud infrastructure management and application modernization. Delivered expertise in VMware, Azure, and DevOps practices while ensuring high availability and performance across enterprise environments.• VMware Virtualization Support (JG Summit Holdings): Provided L3 support for VMware infrastructure, including vSphere, vCenter, and ESXi environments. Managed virtual server provisioning, datastore allocation, patch management, and server decommissioning. Administered DNS, DHCP, and Active Directory while resolving P1/P2 technical incidents within SLAs.• Azure Development & Solution Architecting (Axa XL): Led the modernization of existing client applications by migrating legacy ANT-based Java web applications to Maven builds in Azure. Provisioned virtual machines, automated CI/CD pipelines using Harness, and deployed containerized applications using Docker and Kubernetes. Created and maintained HLD documents and application secrets for secure deployments.• Cloud Migration & DevOps Implementation: Migrated servers and applications from VMware to Azure. Utilized tools like Azure Pipelines and Harness for continuous integration and deployment.Key Achievements:• Successfully modernized legacy applications, enhancing deployment speed and system reliability.• Consistently resolved critical infrastructure issues, ensuring minimal downtime and improved SLA compliance. Minder weergeven

• 

  Acronis

  Apr 2022 - now

  Working as a Cloud Priority Engineer for Acronis Cyber Protect Cloud, an all-in-one integrated backup and cybersecurity platform for MSPs.• Led cloud migration projects, optimizing cost and security compliance across multi-cloud environments (Azure, AWS, GCP).• Automated cloud operations with Terraform & Ansible, ensuring Infrastructure as Code (IaC) best practices.• Deployed containerized applications using Docker and Kubernetes and developed CI/CD pipelines reducing deployment time by 40%.• Designed and enforced zero-trust security models across cloud workloads.• Conducted EDR/XDR investigations, leading to a 30% improvement in threat detection and response times.• Assisted in disaster recovery and incident management, ensuring 99.9% uptime across critical workloads.• Monitored and analyzed system and cloud components using Grafana, Kibana, Prometheus and Azure Monitor, ensuring high availability and security.• Performed forensic analysis on security incidents, using tools like Wireshark, ProcDump, and tcpdump.• Mentored new hires and published knowledge base articles to enhance operational efficiency.• Key achievements: Led multi-cloud security audits, identifying and mitigating risks, improving compliance scores by 30%. Minder weergeven Worked as a Cloud Frontline Specialist for Acronis Cyber Protect Cloud, an all-in-one integrated backup and cybersecurity platform for MSPs.• Provided technical support and troubleshooting for Acronis Cyber Protect Cloud, assisting MSPs with backup, disaster recovery, EDR, antivirus, and cloud security issues.• Diagnosed and resolved technical incidents related to Acronis Cyber Protect Cloud agent, Cloud platform, server administration, virtualization (VMware, Hyper-V, Nutanix, XenServer), and multi-cloud environments (Azure, AWS, Virtuozzo).• Perform root cause analysis, define action plans, and coordinate with internal teams for complex escalations.• Configure and troubleshoot API integrations, firewall rules, and network connectivity issues related to Acronis products.• Monitor and analyze system and cloud components using Grafana, Kibana, Prometheus and Azure Monitor, ensuring high availability and security.• Collaborate with global teams to enhance incident response strategies, documentation, and automation workflows.Key Achievements:• Consistently meet and exceed KPIs, including incident response time and first contact resolution.• Recognized for high productivity scores and escalation management. Minder weergeven

  • Cloud Engineer

    Jan 2025 - now

  • Cloud Support Engineer

    Apr 2022 - Jan 2025