Farid M Mustafah

Experience

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  PETRONAS Chemicals Ethylene Sdn Bhd

  Sept 2012 - Dec 2013

  Executive (Operation Engineer)

  Part of PETRONAS Refinery and Petrochemical Integrated Development (RAPID) project recruit which was under the accelerated development program. Was provided with exposure to all the relevant departments including Production and Utilities Operation, Health Safety and Environment (HSE) Department, Laboratories and all area of Maintenance Department i.e. Mechanical, Electrical and Instrumentation. The program aims to provide new employees with the knowledge and understanding of both the operational and management side of the plant.Post rotation was placed in charge of Area 2, which mainly consist of auxiliary processes for the plant’s furnace operation. Work alongside four senior technicians to providing maintenance and troubleshooting assistance, in ensuring the production process of ethylene is at its optimum and conforms to the industrial practices and environmental regulations. Additionally supporting in the improvement of the process at the functional area. Show less

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  Continental Tyres PJ Sdn Bhd

  Jan 2014 - Aug 2015

  Quality Management Executive & Tyre Uniformity Engineer

  Lead a team of four Quality Inspectors to ensure the quality compliances at Curing and Final Finishing of Truck Bus Radial through audit and necessary documentation to clarify the organization Quality Policy throughout the functional area. To facilitate the correction of quality related problems of the functional area and leading the troubleshooting for Tire Uniformity related issue. Next assisting and providing feedback to upstream areas on final product quality concern and traceability. To provide results and feedbacks on final testing for new product release to Product Industrialization department. Lastly encouraging the continual improvement of products, processes and systems mainly at the Curing, Final Finishing and Tire Uniformity.Local key user for the Final Finishing Data Acquisition System (FFDACS) – Responsible for maintaining the functionality of the system and liaising with the relevant party i.e. Continental Central, Kobelco and CTI. Attended trainings in Continental Puchov, SK and Continental Otrokovice, CZ prior to the system installation for familiarization as well as Tire Uniformity training. Monitoring and analyzing data gained by the system to detect and solve problem pertaining to tire uniformity. Show less

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  Nestlé Products Sdn. Bhd.

  Aug 2016 - Mar 2022

  Leveraging Customer Service flow to deliver the business benefits and driving optimization of the end to end process. Part of the global process optimization network which shares learnings, providing support to other Nestle Markets and jointly delivering against consolidated businesses benefits.Within the first three months of the role, I was able to half the pending Customer Complaints by expediting the resolution and firming up the process. Collaborated with Regional Business Support Team in Sidney and Nestle Business Service Team in Philippines to drive the demand capture automation to 99% for Malaysian Market and claim creation automation to 50% from 10% for the Malaysia Singapore Market, through development, enhancement and adaption of local and global solutions. Show less Managing the data driven customer replenishment process by balancing demand and availability, focusing on service delivery and consistent satisfaction achievement for total distributors for Malaysia, Singapore and Brunei market. Additionally functioned as Customer Support for order, delivery and return management, serving as one point of contact for distributors.Planned and organized the roll out of the BPAID Replenishment, a forward replenishment model to Malaysia and Brunei distributors, successfully overcoming the challenges of significant change management during pandemic conditions. Play key role in improving the overall process of Demand Capture Automation from 30% to 80% by adapting the global tools to suits the market need, increasing the adoption rate by the distributors Show less Overseeing end-to-end logistics operations for Nestle Ice Cream, Confectionary and Chilled Business Unit for Malaysia, Singapore and Brunei, leading a team of three Transport Planners and one Admin. Managed five different 3rd Party Logistics (3PL) providers to ensure highest standard of service. Collaborated with the Business Unit to drive process improvement and cost saving projects to ensure the Customer Service Level are met at competitive costStrategized with Group Procurement on Temperature Controlled Logistics tender direction, yielding an overall saving of MYR 1.3mio despite the negative trend of fuel price and man power cost in 2019. Coordinated the move of Confectionery warehouse from one 3rd Logistic Provider to another post tender with zero loss of sales for the Business during the transition period Show less Identifying, analyzing, selling and implementing logistics development opportunities through internal and external benchmarking on supply chain best practices and performance in order to constantly improve the overall efficiency and effectiveness of operations.Drove the improvement of Nestle Ice Cream route to market for East Malaysia via career and load optimization. Organized and executed the warehouse relocation of Nestle Ice Cream Kuching warehouse post factory shutdown to a 3rd Party Logistics provider with zero downtime to the distribution operation Show less

  • Process Optimization Manager

    Aug 2021 - Mar 2022

  • Customer Solutions Analyst - CMI/VMI Specialist

    Jan 2020 - Jul 2021

  • Temperature Controlled Logistics Manager

    Nov 2018 - Dec 2019

  • Project Executive - Logistics

    Aug 2016 - Oct 2018
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  GAMA Healthcare

  May 2022 - now

  Lead and enhance all logistics operations from manufacturing to customer delivery, ensuring that the processes adhered to Good Distribution Practice (GDP) guidelines, while collaborating extensively with internal teams, 3rd party logistics providers, and NHS Supply Chain. Oversee UK inbound volume from various suppliers in Asia and Europe, managing container scheduling, customs clearance, and cost control. My responsibilities include managing internal container movements, ensuring 3PLs compliance with KPIs and service agreements, and partnering with GAMA China Supply Chain team to align product flow with demand strategy. Handle non-standard inventory issues, deliver cost analytics to the Supply Chain Leadership Team, and validate logistics partners invoices to ensure budget adherence and operational efficiency.In this role, I successfully led the execution phase of the warehouse relocation project, coordinating the depletion and movement of 9,000 pallets into the new warehouse, completing the move 40% under budget and on time. Revamped the invoice verification process, improving to 100% screening from 10%, and preventing around £400k in overpayments in the first year it was implemented. I also improved logistics data analysis and reporting, providing crucial insights to allow for better planning. Additionally, I renegotiated ocean freight contracts for more favourable terms and optimized volume management between freight forwarders to balance cost and service level, especially during the current shipping climate. Leveraging on my advanced Excel skills, I took over the development and management of our Supply and Demand Planning tools from external consultant, saving £30k annually. I quickly learned and decoded these tools, addressing both backlog issues and newly identified enhancements significantly improved visibility and planning efficiency. Show less

  • Customer Supply Chain Manager

    Jan 2025 - now

  • Logistics Manager

    May 2022 - Jan 2025