
Carla Lucia Gomez Baez
Customer Service Representative

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About me
Quality Operations |Process Improvements|Data Analytics
Education

Sevilla University
2019 - 2020Master of Science - MS Design and Engineering of Products in PLM Environments.
Pontificia Universidad Católica Madre y Maestra
2011 - 2015Bachelor of Engineering (B.E.) Industrial Engineer
Experience

Tropical Shipping
May 2014 - Jul 2014Customer Service Representative- Make process improvement based on the customer request information. - Support customer requirements. - Produce with the customer requirements the bill of lading. - Revise the logistics cargo manifest is complete and have the correct information. - Documents the Shipments. - Coordinate the Shipping routes. - Tracking the client shipment. - Notify the status of the shipment. - Verify that the client is pleased with the service.

IRT Logistic Solution
Aug 2014 - Oct 2014Traffic and Operation Assistant-Booking confirmation, space and equipment. -Contracting and payment of freight. -Prepare documents related to dangerous cargo. -Prepare DUA form (Single Customs Declaration). -Management of customs clearance. -Issuance of documentation.

Eaton
Nov 2014 - Jun 2016Supplier Quality Assistant1-100% of the Perform time studies and movement, MSA (Measurement systems analysis) Process Capability incoming lab for equipment’s like: Instron Force testing equipment, CMM (Coordinate Measuring Machine), Smart Scope, Shadowgraphs, Pin gage, Calipers, and other measurement tools.2-100% of the development and update work instruction related to the use of Incoming equipment’s and gage measurement process. 3-Support the SQE in the CAPA analysis, PPAP evaluation, QA performance Metrics.4-Supported cost reduction initiatives by identifying opportunities for material cost savings. Managed and controlled non-conforming products (scrap and RTV) through the implementation of a material tracking list. This system prioritized the cleaning and reuse of aging materials in the MRB cage based on both age and cost, minimizing waste, and optimizing resource allocation.Skills: MSA, Time studies, Work Instructions, Data Analysis. Show less

Banco Dominicano del Progreso
Jun 2016 - Mar 2017Health And Safety Specialist1-Develop and implement safety and Occupational health program in all the organization.2-Cultivated a strong safety culture by leading employee safety committees, developing engaging training materials, and promoting employee participation in safety initiatives.3- Spearheaded the implementation of the emergency simulator in FY16, enhancing staff preparedness for various emergency scenarios (fire drills, medical emergencies).Skills Safety Program Development & Implementation, Risk Assessment & Mitigation, Regulatory Compliance, Safety Culture Development, Training & Development, Employee Engagement, Leadership & Communication. Show less

Rockwell Automation
Mar 2017 - Oct 2019Process Quality Engineer1-Proactively Mitigated Production Issues: Implemented and monitored key quality control metrics (scrap, outgoing, IRR, RTYL) to identify and address production line performance issues before they impacted output.2-Delivered Significant Quality Improvements: Led the development and execution of action plans that resulted in a 53% reduction in outgoing audit rejections (from 1500 PPM to 702 PPM in FY17), significantly reducing customer complaints. (PPM = Parts Per Million).3-Integrated Vision System for Quality Enhancement: Led the development and implementation of a vision system project on the final packaging line for Reed switches, reducing PPMs in final audits and establishing a built-in quality process.4-Standardized Production for Reduced Defects: Led the standardization of internal production line accessories using vision systems and conveyors, resulting in a significant reduction in "missing and wrong component" defects during changeovers.5-Contributed to Award-Winning Project: Collaborated functionally on the implementation of the Grease Application Spec/Method in safety lines (phase I), which achieved 3rd place in the Project of the Year contest.6-Recognized for Outstanding Performance: Received recognition from functional management for leading the production line with the best overall improvement during fiscal year 2018 (metrics: efficiency, RTYL, scrap, PPM, and STO compliance).7-Directed and empowered a high-performing Inspection Team of 10, encompassing 5 Quality Audit Inspectors, 3 Line Inspectors, and 2 Quality Technicians.8-Achieved ISO: 9001:2015 Internal Quality Auditor certification through participation in the Global Quality Management System training and internal audit.Skills: Quality Control Methods, Vision Systems Integration, Process Improvement, Quality Management Systems, Team Leadership, Project Management, Problem-Solving, Communication and Collaboration, Data Analysis, Attention to Detail, Continuous Improvement. Show less

Jabil Healthcare
Sept 2020 - now1-Spearheaded the industrial engineering process for Vispero's new dedicated production lines (Phase1) for Topaz, Merlin Ultra, and Pebble products. This included:•Projecting square footage requirements to ensure adequate space for equipment and per-sonnel.• Coordinating facility amenities like electrical and IT data points for seamless installation of new lines.•Leading the Vispero Expansion project to guarantee sufficient space for future production line implementation.2-Oversaw the implementation of a new shipping area for final products, ready to ship. This project optimized capacity, increasing pallet availability from 14 to 51. 3-Championed the implementation of administrative workbenches for workcell staff. This initiative re-duced unnecessary transportation between the office and production floor, resulting in greater flexibil-ity and improved team availability on the production line. Show less 1-Optimized Production Planning by led the production planning process alongside the Master Planner, achieving consistent delivery except for material and resource limitations due to manual systems, impacting all workcell.2-Enhanced Material Visibility by Implemented material trackers, improving visibility of on-hold items, and facilitating timely catch-up by the Purchasing process. This reduced the impact of material shortages on production.3-Strengthened Customer Alignment by Co-led daily production planning meetings with customers and workcell staff. This ensured aligned forecast expectations and on-time delivery of the product family needed by the customer.4-Improved Production Monitoring by Regularly updated relevant dashboards, providing clear visibility into the execution of the plan versus actual production (plan vs. built).5-Demonstrated Adaptability and Flexibility by Responded effectively to customer, Business Unit Manager, and Operations Manager requests for changes in the production plan, despite ongoing, system-independent modifications.Skills: Production Planning, Material Management, Data Analysis & Visualization, Leadership, Communication & Collaboration, Problem-Solving & Adaptability, Attention to Detail, Time Management. Show less 1-Championed JOS Culture and JMA Principles by this Leadership and Improvement Initiatives:-Led Layer Process Audits (LPA) in the NP Medical Workcell and assessed the Phoenix Workcell, ensur-ing adherence to quality standards across both areas.-Co-led the implementation of a Manufacturing Board with the lean SME. This increased accountabil-ity and visibility of key performance indicators (KPIs) for first-level associates, fostering a more data-driven culture.-Spearheaded the 5S implementation in the NP Medical Workcell, resulting in a 125% improvement in 5# Score from (1 to 2.25) within the manufacturing plant.-Achieved 100% traceability in the NP rework area by implementing project improvements. This in-cluded reinforcing visual management and standardization, leading to a reduction in major and minor non-compliance audit findings.2-Implemented a comprehensive cross-training program in the NP Medical Workcell, ensuring at least two machine operators possessed the necessary knowledge to operate each machine. This increased overall production flexibility.3-Employee Development: Promoted employee growth through strategic personnel movements. Show less Purchasing Rotation Experiences:1. Provided Full Support for Tesla, Golden Eye, Thermo Workcell at Chihuahua and Guadalajara Sites. Achieved Key Purchasing Metrics:-Consistently resolved hold items within 7 calendar days.-Reduced inventory discrepancies to less than 30 calendar days.-Maintained a 90% timely confirmed PO rate.-Achieved 75% MRP efficiency (Material Requirements Planning)2. Collaborated with Purchasing SME on Golden Eye Account:-Supported role by generating OPOR reports and requisitions.-Followed up with suppliers on MRP (optional: Briefly explain MRP if relevant). Show less 1-Achieved zero critical or major findings in quality engineering during internal and external audits for the Jabil site.2-Reduced rework, on-time delivery delays, and non-conformance material reports (RTYL, OBA, NCMRS) by actively participating in lean manufacturing initiatives focused on waste elimination and process efficiency. Achieved Lean Bronze Certification in recognition of these contributions.3-Led the successful execution and documentation of multiple validations (TMV, OQ, IQ, FAT, Process Capabilities Analysis using Minitab) for the Lucira NPI launch by FY22.4-Developed Power BI dashboards, Excel macros, and SharePoint folders to standardize quality engineering metrics, centralizing departmental efforts.5-Spearheaded Quality Improvement in the Inspection Team by:•Establishing Annual KPIs to track performance and identify areas for enhancement•Conducting Regular 1:1 Meetings to provide personalized feedback and development opportunities.•Implementing a (Specific Development Method) approach (e.g., mentoring program, skills training) to equip inspectors with the necessary skills.Skills: (Process Validation: IOQ, TMV, OQ, IQ etc.), corrective and Preventive Action, Good Manufacturing Practices (GMP), Minitab, Problem Solving, Process Control, Project Planning, Leadership. Show less
Sr. Industrial Engineer
Oct 2024 - nowIndustrial Engineer III
Mar 2024 - Oct 2024Impact Leader - Engineering
Sept 2023 - Feb 2024Impact Leader - Planning
Apr 2023 - Sept 2023Impact Leader - Manufacturing Supervisor
Sept 2022 - Mar 2023Impact Leader - Purchasing
Feb 2022 - Sept 2022Quality Engineer III
Sept 2020 - Feb 2022
Licenses & Certifications
- View certificate

Lean Six Sigma Yellow Belt Certification (ICYB)
Rockwell AutomationAug 2018 - View certificate

Estudio de la Norma ISO 13485
Bonus SolucionesFeb 2021 - View certificate

Six Sigma Statistics Using Minitab
UdemyAug 2020 - View certificate

Técnicas de Supervisión
INFOTEPApr 2016 - View certificate

Tecnicas de Expresion Oral y Presentaciones Efectivas
INFOTEPSept 2017 - View certificate

Curso Big Data
Escuela de Organización IndustrialNov 2019 - View certificate

Diplomado Desarrollo de Supervisores
INFOTEPOct 2019 - View certificate

Comunicacion Asertiva
INFOTEPApr 2016 - View certificate

Data Analytics for Lean Six Sigma
Universiteit van AmsterdamAug 2020 - View certificate

ISO 9001:2015 Internal Quality Auditor
Rockwell AutomationMay 2018
Honors & Awards
- Awarded to Carla Lucia Gomez BaezHacking For Humanity 2023: Tech for financial inclusion Girls in Tech Oct 2023 3rd Place in the hackathon: Hacking for Humanity 2023 : With the challenge of develop technological and innovative solutions that directly impact financial inclusion and access to credit in the Dominican Republic.
- Awarded to Carla Lucia Gomez BaezHacking for Humanity 2022: Tech for sexual educational in Dominican Republic. Girls in tech DR Oct 2022 First place in the hackathon: Hacking for Humanity 2022: Tech for sexual education in Dominican Republic. With the challenge of develop technological solutions in favor of sexual education in Dominican Republic.
- Awarded to Carla Lucia Gomez BaezProduction line with the best improvement during Fiscal Year 2018 Rockwell Automation Dec 2018 Production Line with the best improvement in metrics: Efficiency,RTYL, Scrap, PPM, and STO compliance during Fiscal Year 2018.
- Awarded to Carla Lucia Gomez BaezWinner of the project of the year competition: Grease Application Spec/Method in safety lines Phase I. (3rd place-2018) - Dec 2018
Volunteer Experience
Colecta para TECHO
Issued by TECHO | TETO on Jun 2015
Associated with Carla Lucia Gomez BaezOrganización y Producción del evento
Issued by Fabricando Sonrisas on Jan 2014
Associated with Carla Lucia Gomez Baez
Languages
- esEspañol
- inInglés
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