Sherif Hamdy

Experience

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  Coveris Group

  Aug 2015 - Jan 2017

  Customer order management specialist

  • Process export orders and the respective shipping processes with prioritization of different shipments • Ensuring an appropriate order flow with the compliance to organizational policies • Cooperation with the finance department to resolve invoice and pricing issues • Management of the communication with the sales department and customers • Monitoring and evaluation of all orders and sales processes as well as preparation of order reports • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping. • Maintain metrics, reports, process documentation, customer service logs, or training or safety records. • Supervise the work of logistics specialists, planners, or schedulers Show less

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  International Group for Modern Coatings (Midoco)

  Jan 2017 - Feb 2020

  Export sales & order management specialist

  • Create regional sales plans and quotas in alignment with business objectives • With cooperating with planning and production department I follow up with the order and determine the confirmation date/lead time of the order. Then I perform the shipping line booking in the right time. • Report on regional sales results • Keep continuous contact with the customer to solve their issues and respond to their inquiries. • Forecast quarterly and annual profits and sales. • Suggest new services/products and innovative sales techniques to increase customer satisfaction • Responsible for all the documentation cycle e.g. invoices, packing lists and other certificates for particular countries like Nigeria needs SONCAP certificate and Angola needs CNCA certificate and until the goods are delivered to the customer abroad. • Order management one of my duties as I issue the production order on the company’s system (SAP) including the agreed-on prices and goods specifications after receiving the order quantities from the customer and to ensure the appropriate order flow. Show less

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  Hempel A/S

  Feb 2020 - Jun 2021

  Logistics Officer (Supply chain)

  Responsible for the effective running of the logistics department, including work processes, customer satisfaction and long term growth and development within established organisation guidelines.Responsible for sourcing, purchasing/contract and management of materials, services and supplies in the logistics department. Use ERP system to gather information and make the shipments of sales promoted by customers.Manage day to day logistics activities to ensure processes are achieved and work is done effectively and timely.Deal with suppliers, vendors, transport companies..etc to ensure the organisation receives satisfactory standards of service Ensure customers orders are processed and deal with day to day issues, keep logistics manager updated of issues in the activities.Responsible for inventory control, warehousing, transportation and distribution.Involved in procurement, customer service, customs.. etc.Responsible for the business profitability of the operation center.Follow all guidelines and group procedures. Show less

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  LyondellBasell

  Jun 2021 - Feb 2025

  Customer service & Supply chain
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  SNETOR

  Feb 2025 - now

  Sales Manager