William Brown

Experience

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  AT&T

  Dec 1999 - Apr 2003

  Feild Service Manager

  • Supported customer relationship through the lifecycle of the account including account maintenance issues, implementation coordination, and retention of customer business.• Performed pre/post sales support for largest module in Growth Market branch with annual revenue of $19 million.• Promoted to Global Markets to support a module with annual revenue of $85 million.• Investigated and resolved AT&T complex billing issues. Liaison between internal departments and customers.

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  Broadwing Communications

  Jan 2004 - Jan 2007

  National Account Support Consultant

  • Project managed installation and disconnection of various data and voice products such as Private Lines, Dedicated IP, Frame Relay, SONET, Ethernet and various switched voice services.• Worked with Sales Reps and Engineers to validate contents of orders including LEC pricing and overall profit margin.• Cultivated positive customer relationships while providing realistic expectations; liaised between clients and provisioning.• Corresponded with clients to provide status and install dates including detailed spreadsheets and weekly conference calls.• Interfaced with provisioning to ensure timetables were being met to install services within deadlines. Show less

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  Sungard Trading

  Jan 2005 - Jan 2007

  Telecommmuinations Project Manager

  • Managed installation of all internal and client telecommunication needs.• Negotiated pricing and requirements of all purchases with telecommunication companies and managed service providers.• Controlled circuit inventory for telecommunication lines and managed service provider connectivity.• Managed projects for connecting new and existing clients to the BRASS servers and U2 Broker Direct Market Access within project timelines.• Bridged Network Engineers, Communications Engineers, System Administrators, Sales and clients to ensure projects ran as scheduled.• Provided quotes to sales and clients for end-to-end networking and telecommunications connectivity.• Trained new project managers on department operations. Show less

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  ICAP North America, Inc.

  Jan 2007 - Jan 2009

  Telecom Consultant

  • Headed global circuit provisioning for worldwide leading electronic interdealer broker.• Worked with telecommunication carries to design high bandwidth circuits and installation of hardware in the ICAP data centers.• Liaised with telecommunication carriers to ensure circuits were ordered and installed accurately, on time and as budgeted.• Managed circuit inventory for client connectivity and internal backbone facilities.• Represented Telecommunication Administration team in creating and implementing new processes and procedures to maximize efficiency for standard client connectivity projects.• Interfaced with Telecommunication Service Managers to escalate circuit failures for the ICAP Global Technical Command Center.• Trained ICAP employees on internal systems. Show less

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  Hibernia Networks

  Oct 2009 - Mar 2017

  Service Delivery Manager

  Worked closely with customers, internal departments and third party telecommunications carriers to provision multiple circuits as quickly as possible while providing regular updates and documenting all data completely and accurately.• Managed the world wide delivery of vendor circuits and data center cross connects to ensure timeliness and technical accuracy while managing cost control.• Liaised with customers, Sales, Sales Engineers, Procurement, Engineering, Finance, Operations, and Legal to ensure accurate and timely delivery.• Processed customer and vendor disconnect requests while confirming and adhering to contracted terms.• Ensured all details on monthly Executive Management Report are accurate for all circuits provisioned, disconnected and forecast for future closure.• Provided Sales with Service Order Forms by confirming all order details are accurate and compiling all pertinent information on a clear and clean order form to be presented to customers.• Provided guidance for new Hibernia Network Provisioning team members on the methods and procedures of the provisioning process, data center rules and regulations, and department protocol.• Chaired conference calls with customers during implementation of large complex orders. Show less

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  GTT

  Mar 2017 - May 2020

  Service Delivery Manager

  • Managed projects to deliver a variety of Telecommunications products and services such as Optical DWDM Wavelengths, Dark Fiber, Ethernet, DIA, IP Transit, MPLS, VPLS, managed services equipment and collocation.• Verified Technical requirements, coordinated internal and external resources to ensure a valid network configuration.• Closely managed vendor orders and installations to meet project timelines with emails, weekly conference calls and escalations.• Arranged worldwide deployment of network equipment and coordinated installation with Field Technicians.• Organized and lead live multiple activation calls every week to turn up services with customers, Engineers, Field Technicians and third party providers. Show less

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  UKG (Ultimate Kronos Group)

  Nov 2020 - now

  Cloud Service Delivery Manager