Roberto Berrouth

Experience

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  Lear Corporation

  Aug 2003 - Mar 2007

  IT Support Engineer

  From July/2006 - March/2007 role as 3rd. shift IT Support Supervisor: - Supervising first and second attendance level at 3rd shift users- Working together with external providers for faster resolvesAll Lear Mexican Trim Operations Hardware monitoring for failure detection and troubleshooting issues: Switch, router, AP, E1, T1, ISDN, VoIP, PBX And frame relay links (Net Saint). Data security and disaster recovery (Arc serve)From Oct/2003 - June/2006 role as Infrastructure Help Center Supervisor:- Managing 10 System Engineers with several assignments for customer first-line support- Managing a continuous development and training for all Engineers working at the Help Desk- Working aside with support and infrastructure IT departments for a higher quality service- Direct report to IT Mexican Operations vice-presidencyHelp Desk Call center Leader in charge of first-level support for all Mexico, Honduras and some US plants (33 plants) 20,000 daily potential users, remote coverage via telephone/email/remote desktop, establishing work procedures for more productive/effective results. Show less

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  Cordis

  Dec 2007 - Dec 2009

  ITS Support Eng.

  - Supervising first-third attendance level at 3rd shift- escalation to higher level or external providers for faster resolves if necessary- Improving all-level customer service- Desktop and printer asset management and InventoryInfrastructure hardware monitoring: (Access point, switch, router, PBX and fiber links) for failure detection and troubleshooting issues. Direct support on desktops, printers and all local/remote business and production field applications.

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  ETHICON Johnson & Johnson

  Jan 2010 - Feb 2012

  ITS Analyst

  - Coordinating IT infrastructure quality on data/voice service providers to preserve J&J standards- Continuous-development project planner for new Infrastructure technology- Working together with several support groups in order to increase plant departments’ performance- Adequate customer service for all levels following QOS company standards- Improving most IT procedures to develop functionalityFirst - Third level IT support coordinator. Data-Voice wired/wireless network monitoring for failure detection andtroubleshooting issues: access points, routers, switches, servers, E1, T1, ISDN, VoIP and PBX. Support on mostlocal/remote business/production field applications and all MS operating systems supportedJohnson & Show less

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  NORMA Group

  May 2012 - Mar 2016

  IT Border Support

  - Local plant manager’s staff member- Provider/supplier quality assurance- First-fourth attendance level owner- Continuous improvement aside production requirements- Aligning all IT services to Norma Group worldwide standard- Developing local border service solutions- Metrics gathering for IT knowledge sharing with all other IT entitiesUS/Mexico Border Information Technology Coordinator, preserving proper functioning and continuous development of current IT services. Corporate new projects on Cd. Juárez and El Paso, Texas facilities with local IT providers and suppliers. IT services first-fourth level support leader, conducting. Direct report to ICT Vice-Presidency Americas Region at Auburn Hills, Michigan and CIO in Norma Group Headquarters at Maintal, Germany. Show less

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  Brunswick Corporation

  Mar 2016 - Aug 2019

  IT Infrastructure Senior Supervisor

  - Juarez – El Paso all IT services responsible- IT Budget, fixed and variable cost analysis/savings- IT Project Manger- Six-Sigma champion- First-fourth attendance level owner- Local solution provider meeting company worldwide standards- Provider/supplier quality assurance- Metrics analysis and continuous improvementDirect report of Brunswick Corporation Latin America IT Director at Miramar, Florida and CIO in Brunswick Headquarters at Fond Du Lac, Illinois.

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  TE Connectivity

  Aug 2019 - now

  Enterprise Systems Architect

  - Responsible for new demand-to-build application design for all TE Connectivity locations worldwide within business’ functional areas. On-time delivery design even during tight timelines, maintaining a clear focus on the priorities while dealing with competing user needs.- Complying with IT and business policies; procedures; change control; service guidelines; Compliance and internal-external audits from several agencies such as Information Security, Disaster recovery, ISO, CTPAT and SOX.- Direct technological research by studying organization goals, strategies, practices, and user projects.Complete projects by coordinating resources and timetables with user departments and data center.- Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures. Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.- Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.- Interacting with partners; vendors; supervisors; peers; business unit and operations leaders; customers and other internal-external departments to receive application requirements for evaluation, analysis and project launching if applies. Show less