Olga Ievchyn, CSM®

Experience

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  MadeIT Inc

  Apr 2013 - Sept 2015

  Leading of 5+ member team in MadeIT Inc. and DedicatedSolutions LLC (dedicatedsolutions.com), coordinating, supervising, scheduling, maintaining 24x7 availability and adequate manpower distribution, holding interviews, training new hiring people, preparing training documentation, developing policies and procedures aimed to improve overall efficiency, reporting, reviewing work completion and assigning tasks to each team member, conducting salary review, building customer relations, handling billing issues/chargebacks, communication/meetings with other departments' heads and CEO to discuss our workflows, plans etc, working with developers on our billing system: requirements analysis, add needed features, test on success, project coordination, holding demo. Show less

  • Support Team Lead

    Sept 2014 - Sept 2015

  • Sales/Support Representative

    Apr 2013 - Aug 2014
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  SemSeoSpecialist.com

  Oct 2015 - Apr 2016

  Operations Project Manager

  Consulting US start-up mostly on billing and management related matters, working with Google Analytics and AdWords, helping creating websites for customers and working with requirements depending on the project and customers needs.

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  EchoUA

  May 2016 - Jun 2017

  Project Manager

  - Identifying projects requirements, and participating in planning, scheduling, and management for up to 5 parallel projects;- Expansion of collaboration with current clients, increased the team in 2 teams from 3 to 6 people which allowed to have up to 5 projects done at the same time;- Enhancement of existing relationships by achievement of clients' business goals;- Monitoring of collaboration processes and detection of stress zones at early stages;- Clients' expectations management and solutions to business issues;- Organize effective interactions between the project team and the customer, I was the main point of contact;- Making sure things are done right and according to priorities;- Timely reporting on progress against milestones. Show less

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  Ralabs

  Sept 2017 - Sept 2018

  Project Manager

  - Project manager for various projects from web development and cross-platform mobile applications to data aggregator for crypto startup, up to 6 parallel projects.- Resource planning and project schedules for up to 6 parallel projects and 15+ people.- Establishing and managing communication between the development teams and the customers.- Collaboration with the key stakeholders to define the projects schedules.- Product delivery process management using the appropriate agile project management methodology.- Facilitation of the collaborative estimation and planning processes.- Coordination of cross-team cooperation.- Analysis and improvement of the current software development process flow (sharing and re-applying skills and knowledge, bringing in industry best practices).- Responsibility ownership for the change management, monitoring and controlling of the implementation of the requirement.- Supervision of continuous delivery of the projects. Show less

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  Forbytes

  Jan 2018 - Jan 2024

  Technical Project Manager

  - Managed projects for Swedish e-commerce products with distributed teams and provided cross-functional coordination for 20+ team members among 3-5 parallel projects;- Responsible for development processes, collaboration, goal setting, resource allocation, and project monitoring for the entire program with up to 5 parallel projects;- Assisted in setting up processes in sales and customer services departments, streamlining daily activities and increasing customer satisfaction by 60%;- Prepared documentation, roadmap, schedules, reports, and release notes with weekly updates;- Improved project delivery with defined scope and monthly releases which reduced time to market from around 5 months to 6 weeks;- Enhanced internal processes, communication and team collaboration for the sales and development team which positively affected customer satisfaction rate as well as added a lot of creative ideas from the sales team to the tech backlog;- Strategic leadership and crisis resolution. Show less