Inder Garcha

Experience

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  IBM

  Mar 2008 - Feb 2012

  Technical Support Analyst

  • Delegate Access and Permissions to the Shared Drive or Folders.• Adding users to security groups in Active Directory (AD) as per client’s requirement.• Providing Domain Access to new employees and Assigning membership in Active Directory Users and Computers as per their job roles. • Checking the membership of the users from Active Directory tool as per the ID req submitted by client.• Upgrading Cisco IOS Software image files and Backing up/restoring configuration files to/from TFTP Application Monitor (2009 – 2011)• Escalating tickets to it highest level and join bridge calls with resolver and Duty Managers(AVM)• Maintaining the Quality of tickets by going through with the tickets with each individual on weekly basis.• Real time Monitoring of various sites in production using HP Open View, IBM TIVOLI• Escalate, document and acknowledge alarms in HP OpenView. • Creating High Priority tickets and running scripts to test if the application is working fine• Using BMC Remedy as ticketing tools for clients like Fireman’s Fund & Allianz Life • Recording and maintaining documents/ spreadsheet with the Severity for auditing purposes Primary Control Desk (2009 – 2011)- level 2 • Primary Trainer for the Account • Submitting On and Off boarding requests for new hire on the account (IBM) • Handle Escalations/ Critical Terminations, VIP have time sensitive SLAs and penalties if missed calls from level 1 • Proactively monitoring the service quality against the service targets defined in SLAs (implement and leverage the ITIL SLM process)• Creating CSAT/QTM reports / CKM focal (Common knowledge Management) Show less

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  Purolator Inc.

  Jun 2012 - Aug 2012

  STAR Mobility Support

  Information Technology Intern• Application certification and testing for the Scanners (Handheld Device)• Resolution of technical incidents and problems • Analyze data and provide reports & recommendations for any change in Software functionality for use in best practice by handheld users • Build and manage inventory lists• Develop job aids and user documentation to aid in understanding & self-training

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  Sears Home Services

  Mar 2013 - Dec 2013

  Helpdesk Analyst

  • Managing 200 plus computer systems and ensured functional Inter/Intranet networking on all systems at all times• Exchange Server 2010, Active Directory, Windows Server 2008, VMware• Trouble shoot Windows 7, Windows 2008, Microsoft Office 2010 products, SFTP, Web Services, MacAfee Anti-Virus, ShoreTel telephony system(PBX)• Configure/troubleshoot switches with VOICE and Data VLANs• Configure/Implement BB security Policy using MS Exchange 2010 from Scratch• Deploying objects using GPO • Installing Network equipment at Bell Data center• Configuring Sonic wall Firewall• Project : Testing, Implementation and Support for Topaz Signature pad for 200+ Sales Rep in field• Project: Continuously assisted Marketing group with Website Development including Joomla • Maintained & Troubleshoot network interconnectivity within new Branch Offices throughout Canada• Maintain asset inventory database• Maintain and update technical documentation library/Knowledge base Show less

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  Computer Windows

  Mar 2014 - Dec 2014

  Field Technician

  • Provide hardware, software and network support for different businesses • Install and configure windows 98/Me/XP/Server2000 ,Advanced Server 2000 and 2000 Professional ,Server 2003 in LAN• Upgrade, troubleshoot, and maintain all PCs hardware(Motherboard, RAM, DVD ROMS, Network Cards, Wireless Router etc) and software Applications(MS office 2000/2003 Adobe Photoshop, antivirus, Firewalls) needs as required • Ensure network operability and Internet connectivity for a number of end-users (Have configured PCs in Cyber Cafes) • Diagnose and resolve crashed hard drives, network interface cards, modems, zip drives, CD-ROMs, printers and various other issues • Reinstall and upgrade various system Hardware/Software drivers/service packs and various 3rd party applications Show less

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  Pusateri's Fine Foods

  Feb 2015 - Mar 2019

  Technology Infrastructure Mgmt & Help Desk Support

  • Install, configure, maintain and troubleshoot end user notebooks, desktops, peripherals, monitors, personal printers and mobile devices (Corp HO+4 Stores) • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals• Storage Craft/VEEAM: Understanding of Storage, Networking and backup devices/ Ensure backup and recovery is done as per policy• Manage and maintain Network Infrastructure/Converted Physical servers into Virtualized Environment (NUTANIX) Creating images/VMs• Ability to participate in the design, architect and engineering of software deployments/installation process• Manage & maintain AD Users and computers - Create/Modify/Delete New hires/Terminations, Logon Scripts• Manage and Maintain Exchange 2010/2013 –Creating Mailboxes /groups /resources /Shared boxes based on requirements / • File & Print Server: Setup Folder Redirection/ Creating Dept Shares with specific permissions to users based on Roles / Identifying and troubleshooting problems related to security permissions • Ensure Remote Desktop Connectivity for Remote users in Store• Configure & Maintain Interfaces, Policies, Monitoring Traffic for Watch Guard FireWalls • Configure & Maintain Switches/Vlans (Data/Voice) for new and existing Sites • Maintain and keep track of IT based Supplies including PC Hardware/Software or any Printer supplies with the budget• Project : Worked in Finance to help them with Year End procedure in AccPac+ in a critical time sensitive environment (DOS based 32 bit Application)• Transition, Implementation & Security Administration of Payroll platform from Easypay to ADP• Also User administrator for ERP Netsuite program-Create Users and Assign Roles Show less

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  Self-Employed

  Jul 2019 - now

  Mortgage Specialist