Heather Craig

Experience

• 

  Craig's Corner Shop

  Jun 1994 - Jan 1997

  Retail Assistant

  Duties included customer service, cash handling, stock control and delivery receipt. In the lattermonths I was also responsible for processing payroll and controlling accounts. Left to attenduniversity.

• 

  The Craig Dhu

  Mar 1998 - Jan 2000

  Bar person / Supervisor

  CHARGEHAND Oct 1999 – May 2000Duties as below but also supervising shifts in the absence of the managerPART TIME BAR STAFF Mar 1998 – Oct 1999Duties included Customer service, cash handling, food service, stock replenishment and keeping the bar clean and tidy

• 

  Belhaven Brewery

  Jan 2000 - Jan 2008

  Bar Manager

  Responsible for the running of a successful business with an annual turnover of £600,000. Duties included cash reconciliation, stock control, staff recruitment and training, liaising with company reps and making sure that the customer service at all times was exemplary. The bar was family-owned until Belhaven took over in 2006.

• 

  Diageo

  Jul 2007 - now

  As GB market planner, I am responsible for replenishment planning for one of the highest volume markets in Diageo - I work in conjunction with the UK market to manage primary and secondary inventory, with the supply planners and logistics teams to protect service and project teams in the introduction or replacement of new products.I also act as an intermediary between the markets and Global Supply to deal with any issues and assist with resolving any problems which may impact either the markets or the IMC.I leverage my previous experience in operations and supply planning to build great relationships cross-functionally. Exibir menos I planned production lines 4-6 in the short term (weeks 1-4) to ensure that orders were planned to support excellent customer service while meeting the site KPIs. I ran regular APO alerts and liaised closely with my SNP counterparts in Amsterdam to minimise risk and maximise production and also to support market escalations where possible. It was also my responsibility along with the SNP to minimise wet goods inventory by keeping track of planned production and making sure that all the stock that we bottled would be depleted. Exibir menos

  • Materials Supply Manager

    Jun 2022 - now

  • Senior Supply Chain Planner

    Mar 2016 - Jun 2022

  • Production Scheduler

    Jan 2015 - Jan 2016

  • Short Term Planner

    Jun 2014 - Jan 2014

  • Sub-Contract Planner

    Jul 2013 - Jun 2014

  • Weekend Planning Support

    Jan 2011 - Jul 2013

  • Support Team Leader

    Jan 2010 - Jan 2011

  • Production Operator

    Jul 2007 - Jan 2010