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Fernando Tabares

Fernando Tabares

Technical Support Engineer Level II

Followers of Fernando Tabares602 followers
location of Fernando TabaresMiami-Fort Lauderdale Area

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  • Timeline

  • About me

    Training Specialist| Restaurant Operations| Bilingual Helpdesk Support | POS Implementation Technologist

  • Education

    • New Horizons Computer Learning Centers

      2020 - 2020
      Non Degree Network Security Preparatory

    • Barry University

      1998 - 1999
      Certifications INFORMATION TECHNOLOGY

  • Experience

    • The Answer Group

      Jul 1999 - Jul 2003
      Technical Support Engineer Level II

      • Provided second-level technical support for IBM eServer Intel-based machines. • Troubleshoot complex hardware and software technical issues at an expert level. • Assisted technicians in the handling of intricate eServer configurations. • Provided resolutions to warranty claims and disputes. • Assigned trouble tickets to field personnel and assisted with network diagnostics and resolution. • Handled challenging technical and customer satisfaction issues expertly through Case Management and escalation procedures. Show less

    • Quiznos

      Aug 2003 - Feb 2009
      Business Consultant-Regional Training Manager-Compliance Manager

      • Provided consulting for restaurants in South Florida, Puerto Rico, and the Southern United States. • Opened and transferred restaurants• Monitored brand compliance • Facilitate Training sessions to Franchise Owners and their staff, P&L analysis, and profit planners• Drove market sales results and guest experience initiatives • Implemented and Facilitated corporate projects, such as product testing, local store marketing, and delivery. • Evaluated stores for certification as Regional Training Stores and provided ongoing support. Show less

    • Janus Consulting Group

      May 2009 - Sept 2009
      Sr. Consultant

      Consulted, provided individualized support and advice to Franchisees in South Florida and Puerto Rico as a consultant for Quiznos Subs

    • Subway Development of Southeast Florida

      Sept 2009 - Mar 2020
      Market Trainer | Business Consultant

      • Consulted on and provide support to restaurants in the Florida Keys and South Florida market.• Assist owners in obtaining and maintaining maximum profits by following systems and processes that increase productivity and simplify business operations.• Conducted Train the Trainer sessions for franchise owners. • Assist in the development and implementation of action plans to fulfill training needs.• Conducted monthly store evaluations and quarterly Training Modules in areas such as Customer Experience, Team Building, Catering, Food Safety, and Sanitation, Store Profitability, and company-wide initiatives. Show less

    • Electronic Payments, Inc.

      Jul 2021 - now
      Product Support Specialist

  • Licenses & Certifications

    • Network Security Preparatory

      New Horizons South Florida
      Dec 2020

    • Scrum Master Certified (SMC)

      SCRUMstudy - Accreditation Body for Scrum and Agile
      Nov 2020
      View certificate certificate

    • Microsoft Certified Systems Engineer

      Microsoft
      Nov 1999

    • CompTIA A+

      CompTIA
      Oct 2023

  • Volunteer Experience

    • Volunteer

      Issued by Habitat for Humanity of Greater Miami on Jan 2011
      Habitat for Humanity of Greater MiamiAssociated with Fernando Tabares