Hem Rawal

Experience

• 

  Good result pvt ltd

  Apr 2021 - Oct 2021

  Trainee ordinary seaman

  MT SEAMULL: OIL TANKER- Supported the loading and unloading of oil and chemical cargo, adhering to safety protocols and procedures.- Participated in safety drills and emergency response training, contributing to a safe working environment. -Performed routine maintenance tasks such as painting, cleaning, and minor repairs under supervision.- Assisted the deck officers in navigation watch duties, including lookout and monitoring of navigational equipment.- Worked closely with experienced crew members to gain hands-on experience and improve seamanship skills.- Ensured compliance with international maritime regulations and company policies. Show less

• 

  Teleperformance

  May 2022 - Mar 2023

  Inbound Customer Service Representative

  Handled customer inquiries and provided exceptional service in the Airbnb process, ensuring seamless experiences for both hosts and guests. Managed a wide range of responsibilities, including booking assistance, resolving disputes, processing refunds, and addressing policy-related queries. Excelled in delivering personalised support in a fast-paced, high-volume environment while maintaining high levels of customer satisfaction. Demonstrated strong problem-solving skills, empathy, and effective communication to address customer concerns and foster positive interactions. Collaborated with team members to meet performance targets and enhance service quality. Show less

• 

  OSM Thome

  Mar 2023 - May 2024

  Sailor

  - Chem Gaurd: Oil & Chemcial-HANSA BERGEN: CPPPerformed maintenance tasks such as cleaning, painting, and repairing the vessel to ensure optimal operational conditions.Assisted in cargo operations, including loading, unloading, and transferring oil and chemical products, following strict safety and environmental regulations.Operated and maintained deck equipment and machinery, including winches and mooring systems.Supported navigation operations by standing watch, steering the vessel, and monitoring weather and sea conditions.Collaborated with the crew to perform emergency response procedures and ensure vessel security. Show less