Mike O'Donnell

Experience

• 

  HBOS

  Apr 2006 - Aug 2007

  After moving departments I continued working for HBOS for a further fifteen months in the Lending Support department. Main duties within this role were generating reports of businesses that wish to lend money from HBOS for the purchase of company vehicles to an underwriter. I gained skills in writing reports to my manager, assessing the lending risk of companies, and ensuing that they are not a fraudulent company. Be in constant contact with the customer via face to face, on the telephone or via formal letters and email. This further enhanced my communication skills. Furthermore I gained team working skills, administration skills, a development of personal skills and time management skills. Show less

  • Administrative Assistant

    Jun 2006 - Aug 2007

  • Administrative Assistant

    Apr 2006 - Jun 2006
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  Wilkinson

  Oct 2008 - Aug 2010

  Evening Team Merchandiser & Relief Supervisor

  During my time at University I worked as a part time team merchandiser for Wilkinson. The main duties were serving customers and supporting my colleagues. My role as relief supervisor is to provide cover and support for the other supervisor, which enabled me to gain skills in leading a small team to work and succeed by being an effective negotiator and demonstrating strong communication skills to my fellow colleagues. In addition to working to targets set by the manager. I am also a key holder and Emergency First Aider for the store. Show less

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  Timberband Ltd

  Aug 2010 - Dec 2011

  Sales and Customer Service Advisor

  My main role was to process customer orders, take payment, and ensure card details were not fraudulent. In addition, I also dealt with customer queries via telephone and e-mail, which enabled me to understand customer’s needs, to which I strive to succeed. In addition, I liaised with the customer and courier service in relation to deliveries, any problems or to provide the customer with further details. Furthermore this role required me to liaise with the warehouse to ensure a smooth transaction of orders and ensure I was aware of any item that is out of stock, damaged or ready for delivery. This role has developed my skills in multitasking workloads, building good customer relations. In addition, for this role I utilized my skills as an historian and my experience of archiving to help create an archiving system which suits the business needs. I ensured that the files which are kept in a controlled store room are in condescension and readily available to access. Show less

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  FWG Sales Ltd

  Dec 2011 - Jan 2014

  Sales and Customer Service Supervisor

  I was given the responsibility of providing support to the Manager of the Retails Outlet of the business. My main responsibility was to increase sales via face to face, telephone or e-commerce sales, by building a good rapport with customers ensuring a smooth sale transaction. Customer service being a key element; I achieved this by assisting in any way to achieve customers’ needs, by being polite and having empathy with the customer. Other duties within the store were arranging deliveries for the customer via a local courier service, which gave me valuable opportunities to practice my communication skills with and between the three parties. Furthermore, my role involved compiling the end of day bank reports, the petty cash sheets, the generation of daily, weekly and monthly sales reports, also collating sales statistics to produce reports identifying possible buying patterns. I would take the lead in the weekly meetings of all the reports gathered. In addition, my role involves working towards the businesses Key Performance Indicators, in which I have weekly and monthly meeting to ensure that these are being achieved. Show less

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  Furniture Wholesale Group

  Jan 2014 - Mar 2015

  Sales and Customer Service Administrator Supervisor

  I was promoted to assist in growing of the e-tailing side of the business. My main role is ensure that our etailer customer receive the highest customer service. This involved processing customer orders and ensuring that the order is delivered on the date agreed. In addition, I also deal with customer queries via telephone and e-mail, which enabled me to understand customer’s needs, to which I strive to succeed. In addition, I liaise with the customer and courier service in relation to deliveries, any problems or to provide the customer with further details. Furthermore this role requires me to liaise with the warehouse to ensure a smooth transaction of orders and ensure I am aware of any items that are out of stock, damaged or ready for delivery. This role has developed my skills in multitasking workloads, building good customer relations. In addition, to this role I utilized my skills to help assist in testing new IT software and updating our database with new product codes to improve the business needs to ensure high standard of service. Along with this role I have been given the responsibility to look after our Amazon Marketplace and Ebay Marketplace sales. This role has given me the experience and developed my skills in e-commerce business. Also within this role I have been given the task of querying delivery invoices from our external courier service to ensure we are being charge the correct price as agreed. In addition I have used my skills and experience with in Excel to keep spreadsheets highlight customer sales on a weekly and monthly basis along with a list of damaged frames which I gather into a report and pass on to senior colleague highlighting any concerns that need to be address. Show less

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  Suttons Group

  Mar 2015 - Dec 2018

  Transport Controller and Support Planner

  As Transport Controller and Support Planner for Suttons Group Ltd under Nynas UK Bitumen Contract, my main responsibility is to ensure orders received from Nynas reach their destination in the required condition and time. I work alongside the main planners and transport manager to achieve our goal for Nynas. As such we work closely to ensure the best level of service is provided to the business and our customer, which I provide a daily KPI spreadsheet highlighting our level of service. Resolve queries and complaints effectively and courteously Show less

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  MORREY OILS LIMITED

  Jan 2019 - May 2019

  Fleet and Operations Manager

  As Fleet & Operations Manager for Morrey Oils Limited my main responsibility is to ensure the fleet of 50 units and 70 plus tanks are legal and compliant and in line with the Earned Recognition scheme with DVSA. In addition, I am on the operator's licence for the North West and my role involves working with 3rd party workshops to ensure our fleet are maintained. This also involves checking invoices to ensure that the business is being charged correctly and visiting their site. Within my role I use the following system: Truckfile for scheduling the maintenance of the fleet, Manpack for orders and customer enquiries and Aquarius I.T. for all Tachograph compliance. Show less

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  Suttons Group

  Jun 2019 - Apr 2024

  Team Leader Operations

  my role is primary customer and driver contact for operational activities within the designated operating area and is directly responsible for delivering robust customer service to Suttons customers by assigning drivers and vehicles to customers collection and delivery requirements.The role is integral to ensuring we have efficient use of resources and optimised planning of transport, working with colleagues to make improvement to how work is planned, and transport executed. The role is responsible for resource utilisation and providing exemplary customer service and communications.The role will ensure that Suttons safety and compliance policy and procedure is adhered to and designated system standards are fully utilised.The recognised experience and knowledge of this role means they will support other colleagues in the team, providing coaching, training and support on issue resolution. Show less

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  Greenergy

  Apr 2024 - now

  Assistant Transport Manager

  As an Assistant Transport Manager at Ellesmere Port Depot, I play a pivotal role in ensuringthe efficient and effective operation of our transportation services. I am responsible for managingdriver numbers, planning operations, addressing driver attendance and performance issues, andsupporting driver recruitment. My duties also include overseeing driver induction and training,monitoring tachograph infringements, managing PPE and uniform requirements, and optimizing driverhours and resources. Additionally, I am tasked with investigating incidents, conducting toolboxtalks, reviewing timesheets, and providing cover for other Local Transport Managers when needed. Show less