Scott Coghlan

Experience

• 

  State Farm ®

  Dec 1994 - Apr 2019

  -Responsible for Second Line Leadership of an Injury Claims Section with a focus on Complex and Serious Bodily Injury Claims in 3 jurisdictions. The operation consists of 9 Claim Team Managers, 54 Claim Specialists and 3 secretaries. -Provide oversight, direction and settlement/litigation authority in the management of the most serious and highest exposure Injury claims, many with multi-million dollar exposures. -Manage an employee salary budget exceeding $4,700,000.-Provide oversight and direction in the management of 4,000 litigation files.-Responsible for performance management, salary administration, training/development and HR issues.-Led section to highly positive production, quality and customer service results through the use of Excellence in Operations Management principles.-Successfully led several large scale projects with Enterprise level impact, including implementation and oversight of a 200 Independent Adjuster non-catastrophe operation. Show less -Managed professional Claim Specialists handling Complex Bodily Injury and Property Claims.-Extensive Litigation Management experience.-Developed strong relationships with defense counsel.-Expert jurisdictional knowledge in NY, MD, VA, DC, PA, DE, TN, MS, MO, and WA. (Licensed in 14 states)-Consistently viewed as a leader among peer managers.-Successfully led several large scale projects with widespread impact.-Assisted several associates with personal development and career advancement.-Led teams to deliver a superior customer experience while providing strong production/quality results. Show less -Responsible for Second Line Leadership of an Injury Claims Section with a focus on Complex and Serious Bodily Injury Claims in Tennessee. The operation consisted of 8 Claim Team Managers, 50 Claim Specialists, 30 Claim Processors, and one secretary.-Provided oversight and direction in the management of Auto Injury claims with annual Indemnity payments exceeding $99,000,000.-Managed an employee salary budget exceeding $5,000,000.-Provided oversight and direction in the management of 2,500 litigation files per year.-Responsible for performance management, salary administration, training/development and HR issues.-Led section to highly positive production, quality and customer service results through the use of Excellence in Operations Management principles during a time of transition and uncertainty.-Successfully led several large scale projects with regional impact. Show less -Managed professional Claim Specialists handling Complex Bodily Injury, PIP and Property Claims.-2nd Line Leadership over Support Support Service Supervisors and a call center.-Extensive Litigation Management experience.-Developed strong relationships with defense counsel.-Expert jurisdictional knowledge in MD, VA, DC and DE. -Consistently viewed as a leader among peer managers.-Successfully led several large scale projects with widespread impact.-Assisted several associates with personal development and career advancement.-Led teams to deliver a superior customer experience while providing strong production/quality results. Show less

  • TWA Claim Section Manager - Injury

    Apr 2018 - Apr 2019

  • Auto Claim Team Manager

    Aug 2016 - Mar 2018

  • DA Claim Section Manager – Auto Injury

    Jul 2015 - Jul 2016

  • Auto Claim Team Manager

    Dec 2006 - Jun 2015

  • Leadership Development Associate - Finance, Planning & Analysis

    Jun 2005 - Nov 2006

  • Claim Support Services Supervisor

    Dec 2003 - May 2005

  • Marketplace Compliance Coordinator

    Oct 2002 - Nov 2003

  • Special Investigative Unit (SIU) Representative

    Nov 1997 - Oct 2002

  • Auto Claim Specialist

    Dec 1994 - Nov 1997
• 

  Huntington Learning Center of Clifton Park

  May 2019 - now

  Owner / Executive Director

  At the Huntington Learning Center of Clifton Park, we are committed to ensuring that each student receives the individualized instruction with certified tutors that they need to be successful in school, now and in the future. Each results-driven program is uniquely designed to develop the skills, confidence, and motivation to help your student navigate the classroom challenges and succeed.Our ADHD Support program was developed by renown Psychologist Dr. Mary Rooney whose specialty is treating children with ADD/ADHD. This program is a non-prescription, evidence-based approach to help students with ADHD manage their symptoms while rebuilding foundational skills and learning organization and executive functioning strategies. Our certified, special education certified teachers provide one-on-one instruction to students.The Center is accredited by Middle States Association of Colleges and Schools, the same organization which accredits our local schools and universities. Huntington's programs are aligned with Common Core State Standards.ACADEMIC SKILLSReading - Writing - Math - Study Skills - Spelling - Vocabulary - PhonicsAlgebra - Geometry - Trigonometry - Pre-Calculus - CalculusEarth Science - Biology - Chemistry - Physics - Study Skills, Organization, ADHD SupportTEST PREPSAT - PSAT / NMSQT - ACT - Regents - AP – many more!High School Entrance Exams: HSPT, ISEE, SSAT, COOP, PRAXIS, ASVABhttps://huntingtonhelps.comhttps://www.facebook.com/HuntingtonCliftonParkNY Show less