Lenny Henderson

Experience

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  Epson

  Apr 1994 - Jan 1997

  Equipment Engineer

  Responsible for calibrating, aligning, re-tooling and troubleshooting complex automated systems,programming debugging, writing programs using MOON and numeric control languages. Generated process specifications and trained employees and customers in the operation of such automated systems

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  Honeywell BCAS

  Jan 1997 - Jun 1997

  Software Test Engineer

  Developed and created test procedures and programs that ensured the functionality of various avionics computers using FAA guidelines and requirements. Duties also included Alpha and Beta testing of all software in an avionics computer simulation laboratory

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  Schlumberger Technologies

  Jun 1997 - Sept 1998

  Field Service Engineer

  Responsibilities encompassed participating and scheduling a Preventative Maintenance program on numerous automated systems for the Intel Corporation. Duties also included the day-to-day operations, troubleshooting and repair of these systems.

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  Spectralink Corporation

  Jan 1999 - Apr 2016

  Wireless Escalations Engineer

  Interface with internal development engineering staff, Tier 2 technical staff, and external customers to resolve technical issues on multiple Spectralink wireless Voice over WiFi SIP and proprietary product lines. This encompasses gathering problem descriptions, log files, configuration data, and analyzing wired and wireless network traces to determine root cause of problems and finding solutions.

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  Ruckus Wireless

  Apr 2016 - now

  Principal Technical Support Engineer

  Dedicated onsite support engineer representing CommScop Charter Communications/Spectrum managing day to day critical issues, providing expert level support, serving as an escalation point to Ruckus engineering, sales staff, and Charter/Spectrum management teams. Responsibilities includes researching, diagnosing, isolating, reproducing, and resolving complex technical issues on the Ruckus Wireless appliance and virtualized based controller (WiFi) infrastructure platforms.