Haroon Malik

Experience

• 

  University of the Punjab

  Jul 2005 - Jun 2006

  IT Intern

  Intelligent Information Systems Resource Group, PUCIT, University of the Punjab.▪ Employed Rapid Application Development (RAD) methodologies using Iron Speed Designer, SQL Server, and OLAP Cube Maker to design, develop, and document a comprehensive Decision Support System "Disaster Recovery and Management System", including its database and data warehouse components.▪ Designed and developed data warehouse tailored for an open-source ERP Compiere.

• 

  Freelance

  Jan 2007 - Sept 2012

  IT Professional

  ▪ Provided comprehensive IT services and solutions to diverse clients, including small businesses and individuals across the UK and Pakistan.▪ Offered expertise in IT service management, encompassing project analysis, design, development, and implementation.▪ Developed and maintained various web applications, including Web 2.0 websites, e-commerce stores, booking systems, e-learning systems, and custom applications.▪ Provided additional services such as branding, market research, SEO, SEM, SMM, technical support, CRM system deployment, network maintenance, data entry, and training.▪ Provided IT support and services to SMEs such as: - Madina Property Services (Manchester, UK) - YNR Instruments Ltd. (Manchester, UK) - Shah and Sons Solicitors (Manchester, UK) - Friends Travel Group (Oldham, UK) - Karim Money Exchange (Oldham, UK) - Bakkah Travels (West Ealing, London, UK) - Weekly Publication (Southall, London, UK) - LSAR Recruitment Agency (London, UK)Temporary Works: - Royal Mail - Reed Recruitment (Stockport UK, 2007- 2008, Data Entry) - The University of Manchester Admission Office (Manchester UK, 2008, Student Support) - IBEX Global Solutions - Walmart (Lahore Pakistan, 2022, Customer Support) Show less

• 

  BTEC Universities

  Dec 2012 - May 2018

  IT Consultant/ IT Manager

  ▪ Developed IT and resource strategies, policies, and plans. Provided IT consultancy encompassing software engineering research, analysis, design, and development, computer programming, IT project management, IT service and asset management, and student support services. ▪ Managed IT support for staff in 3 cities (Dubai, Abu Dhabi and Al Ain), delivered CRM training to employees and LMS training to students. Developed CRM and LMS user guides and performed administration. Conducted IT skills sessions as per requirements.▪ Implemented Campus Management System (Odoo ERP), Document Management System (Alfresco), CRM (SugarCRM, Vtiger), LMS (Moodle), Student Information System, Live Help System, and cloud-based CMS(Joomla) by defining detailed system requirements, development plans, and content strategies. Additionally, designed and deployed a custom Awarding Body Management Information System. ▪ Configured and maintained systems, networks, and Android tablets.▪ Created visually compelling business proposal presentations and project progress reports for directorial review. Constructed a portfolio framework for the business development team. Maintained up-to-date design materials. Additionally provided actionable business intelligence through CRM lead analysis, presented in Excel reports. Also, created and managed surveys.▪ Coordinated the drafting of policies and procedures for audit and inspection compliance with Ofqual UK and ACTVET Abu Dhabi, UAE.▪ Volunteered as an invigilator for Cambridge International Education (CIE) Foundation Year exam and conducted NCC Education Level 4 and 5 exams.▪ Assisted over 30 doctoral applicants with applications and personal statements for the University of Aberystwyth, UK. Managed student registrations, documents, and records for over 3000 students. Coordinated for BTEC Qualifications with CIE, NCC Education, ATHE, Qualifi, CMI, Euro student Poland and other partners. Show less

• 

  Pakistan Football Federation

  Sept 2018 - Sept 2019

  Executive Manager/ IT Manager

  During my tenure at the FIFA Recognised Pakistan Football Federation, I contributed to the Federation's daily operations and IT management in the following ways:▪ Provided executive management in preparing drafts related to SOPs, legal issues, disciplinary matters, briefs, and visa-related matters for delegates, players, and officials, ensuring smooth day-to-day operations.▪ Assisted the secretariat in correspondence with FIFA, AFC and member countries maintaining strong relationships with key stakeholders.▪ Provided executive and IT management during events for approx. 100 games, including the Pakistan Football Premier League 2018, Football Championship, International Friendlies, and FIFA World Cup Qualifiers.▪ Oversaw the maintenance and updating by the PFF website development team, ensuring a consistent online presence▪ Managed AFC live streaming initiative, facilitating wider access to football events for fans and supporters.▪ Coordinated player registrations through AFCAS (AFC Administration System) by maintaining accurate and up-to-date records of participants for international games. Show less

• 

  National College Of Business Administration & Economics

  Apr 2019 - Mar 2021

  IT Instructor

  ▪ As a visiting faculty, developed curriculum materials, including study notes and student assessments.▪ Taught IT courses and led labs for 895 undergraduate and postgraduate students, totaling 740 training hours in 270 sessions approximately. - Computer Applications in Business (4 Sections, Spring 2019) - Computer Applications in Business (4 Sections, Fall 2019) - Computer Applications in Business (6 Sections, Spring 2020) - Computer Applications in Business (5 Sections, Fall 2020) - Management Information System (1 Section, Fall 2020) Show less

• 

  Gourmet Pakistan

  Feb 2021 - Jul 2022

  Lead Trainer

  ▪ Led a team of 10 trainers/ support staff (4 ERP, 6 Retail Management System (RMS))▪ Developed training reference materials, including Quick Guides, User Guides, Training Videos, Process Guides, and Presentations, to aid staff in practical learning.▪ Led ERP training and organised UAT for over 200 staff members, covering modules such as Procurement, Store, Manufacturing, and Shipping etc. in FMCG.▪ Led RMS training of 150 outlets in 3 cities (Lahore, Islamabad and Multan), including direct training of over 100 Branch Managers, 150 Cashiers, 150 Supervisors, and 10 Regional and Zonal Managers, totaling 150 training hours in 75 sessions approximately.▪ Led training sessions on HR software for task management, ticketing, appointments, and reporting etc., to over 400 employees.▪ Organised Delivery App training for 30 Branch Managers and 20 Delivery Providers.▪ Organised an IoT workshop to discuss the state of the infrastructure.▪ Collaborated with Business Analysts to understand training needs and to update RMS Business Requirements Document.▪ Temporarily assumed an additional role in IT Talent Acquisition, contributed to the hiring 1 IoT Developer and 1 PHP Developer. Show less

• 

  AlphaBOLD

  Oct 2022 - now

  Program Instructor

  ▪ Developed Curriculum of a two-year robotics program, incorporating essential study materials.▪ Taught robotics courses to over 400 junior and senior students, spanning 6 schools, totaling 1032 training hours in 610 sessions approximately. - Scratch Programming (1 School, 68 Sessions) - Basic Electronics (4 Schools, 246 Sessions) - Arduino C++ (3 Schools, 147 Sessions) - IoT with ESP32 and Arduino C++ (3 Schools, 85 Sessions) - IoT with Raspberry Pi and Python (1 School, 30 Sessions) - Machine Visual Perception (1 School, 12 Sessions) - Mechanical Design (1 School, 6 Sessions) - Robotics Projects Development (1 School, 12 Sessions) - Obstacle Avoiding Robotic Car with Arduino C++ (1 School, 2 Days Workshop) - An intelligent walking stick for the visually challenged (1 School, 1 Day Workshop) - Quadcopter Assembly (1 School, 1 Day Workshop)▪ Organized graduate recruitment tests at 4 Universities using TestGrollia and Microsoft Forms (NUST, GIKI, IBIT Punjab University, FAST) ▪ Provided on-site IT support for an IoT payment collection machine on 5 occasions.▪ Managed learning management system (Moodle LMS) and a mobile learning solution (BOLDBus Lab)▪ Contributed to the development of process and operational documents of 2 CSR Projects. Show less