KellyAnne Judd

Experience

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  Peoples Pharmacy

  Jan 2006 - Jan 2016

  Customer Relations, Sales & Product Services,

  • Managed the Customer Outreach and Relations responsibilities for 4 locations, achieving client relationship targets and KPIs as set by upper management, 100% of the time.• Worked first-hand with the Owner of the company to strategize and develop new, innovative ways to keep the pharmacy up-to-date with the latest health trends.• Ascertained customer needs and answered questions about products, services, warranties, and terms of sale, while informing about other products the company offers, generating $89K in monthly revenue.• Initiated the customer care and follow-up program for Peoples RX that currently has 2,500+ enrollees.• Managed a team of 14 junior customer service representatives and brought on/trained 3 new employees to take over the position, while tripling the Customer Service team during tenure. Show less

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  The Challenge

  Jan 2007 - Jan 2021

  Cast Member

  • Interviewed the show's guests of varied and diverse backgrounds regarding various topics of current interest as the Special Event Host in Acapulco, Cancun, and South Padres.• Aired on 5 different MTV shows and took part in numerous TV appearances, as well as helped out the company on product enhancements and show promotions.

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  The Beverly Hills Center

  Jan 2016 - Jan 2018

  Networking Director

  • Developed and implemented an integrated strategic communications and public relations plan to advance brand identity, broaden awareness of program, and increase visibility across key stakeholder audiences.• Worked independently with Dr. Ben Talei to increase his internet exposure by 89% by displaying his techniques and marketing his successes through numerous Social Media outlets including Facebook, Instagram, YouTube, and LinkedIn.• Oversaw the production and design of printed materials, while serving as the primary media contact by conducting media outreach and issuing press releases.• Acted as a brand ambassador by ensuring proper, consistent use of naming conventions, brand attributes and logo.• Developed social networking content and managed the website, while utilizing Search Engine Optimization, monitoring and reporting on key metrics from Google Analytics.• Responded to all customer inquiries, resolving issues, and bringing new patients in, while cultivating relationships with previous and current patients, increasing customer retention rates by 89% per quarter.• Reduced customer service complaints by 99%, maintaining the practice's 5-star rating, resulting in a raise and increase responsibilities within the first 60 days in the job. Show less

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  Pink’s straight from LA

  Nov 2019 - Apr 2020

  Assistant Buyer