Tim Hull

Experience

• 

  MinnComm Paging

  Jan 1996 - Jan 1998

  Fulfillment Supervisor
• 

  Schwan's

  Sept 1999 - Jan 2002

  Sales Representative

  Achieved Presidents Club level in first year in sales with sales exceeding $120,000.Was 3rd in sales in district on a quarterly basis.Adept at analyzing sales trends and identifying new sales, up-selling and cross-selling opportunities.Increased my route sales 30% per month, by performing cold calling and referrals.

• 

  Marketing Focus

  Feb 2002 - May 2005

  Merchandise Manager/Trainer

  Managed and scheduled a three person team in setting merchandising displays for new Menards stores.Managed a proper inventory level of all point of purchase material needed for new Menards store development at the home office.Trained managers in diverse facets of industry, including sales, marketing, customer service, and technical support

• 

  Jimmy's Food and Drink

  Sept 2005 - Aug 2008

  Service Manager

  Monitored ordering and receiving on a weekly basis for products and supplies to ensure proper quantity and price on all orders.Maintained an adequate supply for the restaurant and conference center of liquors, wine, beer, etc. through use of an effective inventory management system.Helped promote external and internal marketing and sales promotion activities by working with various vendors for the bar and restaurant to increase bar sales by 35%.Maintained current documentation policy of food and beverage personnel records for employees. Implemented an effective training process for new staff and professional development activities for all experienced staff to attain a 98% retention rate. Show less

• 

  U-Haul Company of Minnesota

  Sept 2008 - Sept 2009

  Area Field Manager

  Increased territory 20% via cold calling prospective business owners.Graduated training class in the top 1%.Maintained 40 trucks, 35 trailers and38 pieces of towing equipment throughout Southeastern Minnesota.Performed all safety certifications on equipment on a bi-weekly basis.Trained all 26 dealerships throughout Southeastern Minnesota on a monthly basis, including 8 new dealers.

• 

  TempForce

  Aug 2010 - Mar 2011

  Information Technology Employee
• 

  Regis Corporation

  Mar 2011 - Feb 2012

  Administrator on iPad deployment project for Regional and Area Supervisors throughout the United States and Canada.Provide hands on training on iPads for various groups throughout the country.Created Access Database for companywide inventory of iPads with over 1200 users.Familiar with all aspects of Cisco telecom. Work with Active Directory on creation of users, groups and members of groups.Technical lead on companywide inventory of products throughout salons.Provide phone support for corporate users and logging trouble tickets into Heat call logging system.Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 25 tickets per day.Deploy and reimage IBM laptops and pc using Win XP, Win 7 and Office 2010.Recognized for outstanding quality of customer service with numerous customer- support awards and personal commendation from clients. Troubleshoot desktop and network hardware/software problems.Install and maintain desktop/laptop computer hardware and software.Prepare laptop computers, for remote users, for shipping.Install and maintain devices and device drivers connected to computers.Provide remote user support.Monitor daily backup.Maintain network and software security.Network/Email/Phone/voicemail user setup and support. Show less

  • Service Desk Analyst

    Jun 2011 - Feb 2012

  • POS Helpdesk Analyst

    Mar 2011 - Dec 2011
• 

  UnitedHealth Group

  Mar 2012 - Jul 2012

  Help Desk Analyst-Win7/Office 2010 Migration
• 

  Upsher-Smith Laboratories

  Jul 2012 - Jul 2017

  IBM i computer system, business application activity and Windows servers. Schedule all administration activity. Respond immediately to job error and system console messages to ensure daily application control procedures are executed. Monitor IBM i and Windows systems or arrange for a backup administrator to monitor systems during absences and verify all daily application control procedures execute successfullyMaintain and manage any network cabling throughout the company.Maintain accurate work instructions, run sheets, checklists, hardware logs, problem logs, PTF logs, and other department documentation to ensure it is kept current and used as intended. Perform bi-annual review of documentation. Assist on IBM i and Windows systems with performance of utility and third party software installs, upgrades, maintenance PTFs.Plan and execution of installs and upgrades. Strictly adhere to validation requirements and good practice for system administration, including a properly completed checklist, communication to affected parties, adequate pre and post testing in non-production and production environments, and the creation/update of work instructions, change controls, or other documents needed or affected. Monitor IBM Service Director and IBM i Alert PTF’s, review cover letters, accurately plan, order, download, and apply PTF’s. Show less Resolved hardware, software, mobile device and remote connectivity issues, while simultaneously managing ad hoc projects and assignments.Responsible for imaging and configuring equipment needed by new or existing users; deployed non-standard software applications in accordance with unique end user requirements. Identified root cause and conducted replacements of critical hardware components as needed to restore units to working order.Maintained inventory of company issued iPhones and iPads; managed deployment and troubleshooting processes as required. Authored concise procedural and technical documentation to support autonomous end user troubleshooting and technical functionality. Show less

  • System Support Analyst

    Apr 2014 - Jul 2017

  • Help Desk Analyst II

    Jul 2012 - Apr 2014
• 

  Caesars Entertainment, Inc.

  Jul 2017 - now

  Performs application analysis and design, development, integration and enhancement activities, as well as implementation and related maintenance and documentation.Analyze existing systems and databases, and recommend enhancements to solve identified business needs. Apply working knowledge of application components (e.g. file structures) in conjunction with query tools to solve identified business needs. Trouble-shoot incidents reported by end-users, escalating where necessary to schedule system changes, and discussing resolutions with end-users to arrive at a permanent solution. Analyze existing systems and databases, and recommend enhancements to solve identified business needs. Produce and maintain product documentation, training materials and problem diagnosis materials.Configure alerts for server health via Manage Engine – OpManager/ApManager Monitoring applications.Maintain server health through VmWare in the lab and production environment. Show less

  • Senior mobility engineer

    Aug 2021 - now

  • Systems Analyst

    Jul 2017 - Aug 2021