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Qui Khai Lee

Qui Khai Lee

Marketing and Sales Support Officer

Followers of Qui Khai Lee775 followers
location of Qui Khai LeeWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    People Management | Strategic Planning | Business Process Improvement

  • Education

    • University of tunkul Abdul Rahman

      2011 - 2015
      Bachelor of Business Administration (B.B.A.) Business Administration, Management and Operations

      Activities and Societies: Peer Helping Programmes Team

  • Experience

    • Vitally Marketing Sdn Bhd

      Jan 2015 - Dec 2015
      Marketing and Sales Support Officer

    • Teledirect Telecommerce

      Jan 2016 - Jun 2017
      Customer Service Representative

    • Pan Asia Logistics

      Jul 2017 - Jul 2018
      Customer service and Operation Support Officer

    • CHESTER PROPERTIES SDN BHD

      Jul 2018 - Dec 2019
      Real Estate Negotiator

    • Doo Holding Group Limited

      Dec 2019 - Dec 2021

      -Responsible for cultivating and developing new lead generation under assigned territory.-Design and implement a strategic business plan that expands company's customer base and ensure it's strong presence.-Analyze and recommend enhancement in profitability through asset protection, cost control achieve all company's objectives.-Achieve growth and hit sales targets by successfully managing the sales team.-Maintains sales, customer service and technical support members' work results by counseling and disciplining employees; and planning, monitoring, and appraising job results.-Develop customer service procedures, policies and standards.-Analyze statistics and compile monthly reports to keep ahead of industry's developments and apply best practices to areas of improvement.-Recruit, mentor and develop sales, customer service and technical support members and nurture an environment where they can excel through encouragement and empowerment. Show less

      • Assistant Sales Manager (Institutional)

        Mar 2020 - Dec 2021

      • Institutional Team Lead

        Mar 2020 - Dec 2021

      • Institutional Sales Account Manager

        Dec 2019 - Mar 2020

    • Hytech

      Jan 2022 - Nov 2024

      • Assistant Operation Manager

        Jan 2024 - Nov 2024

      • Operation team leader

        Jan 2022 - Jan 2024

    • Ant International

      Nov 2024 - now
      Head of Merchant Services (World First ANZ)

      Oversee the ANZ Merchant Services team with a focus on delivering seamless customer experiences and driving project success. Key responsibilities include:Project Management: Executing cross-functional initiatives to enhance merchant operations and improve service delivery.Customer Experience: Analyzing feedback and implementing solutions to elevate satisfaction and retention.Process Optimization: Streamlining workflows and introducing automation to improve efficiency across service channels.Data-Driven Decisions: Monitoring KPIs and leveraging analytics to identify and act on areas for improvement.Collaboration: Aligning with internal teams to localize services for the ANZ market and meet business objectives. Show less

  • Licenses & Certifications

    • Real Estate Broker/Sales Agent

      MIEA

  • Volunteer Experience

    • Mentor

      Issued by Peer Mentoring Programmes on Jan 2013
      Peer Mentoring ProgrammesAssociated with Qui Khai Lee

    • Project Manager

      Issued by Peer Mentoring Programme on Sept 2013
      Peer Mentoring ProgrammeAssociated with Qui Khai Lee