Cassandra Ng

Experience

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  FARRER PARK HOSPITAL

  Sept 2015 - Mar 2016

  Patient Relations Executive

  An integrated healthcare and hospitality concept which provides patients a one-stop service and seamless experience. Rotated between concierge and call centre job scope which developed my strong customer service skills. Internal support is also provided for Code Blue Activation during medical emergencies.

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  KidZania

  Jun 2016 - Aug 2018

  Crew Member
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  Citi

  Aug 2018 - Dec 2019

  Universal Service Banker (Junior)

  Worked in Capital Square Branch working with a team of 20, the largest branch with the highest client volume. Subsequently, transferred to Holland Village Branch working with a team of 8, with a change in the clients' demographics shifting towards expats. Going the extra mile to fulfil clients' satisfaction with an average of 3 positive feedback forms received in every month. Successfully introduced clients on the functionality of the mobile app and guided them on the usage to enable them to easily perform their banking needs online. Show less

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  FairPrice Group

  Dec 2019 - Jul 2022

  Digital Project Team (DPT) brings about a series of digital initiative projects to the food service branding in Kopitiam, FoodFare and Hawker Centres. Pay via FairPrice App - A new mode of payment method using the FP App that customers can use to pay for food directly and earn LinkPoints.KPOS - A new system introduced to tenants for their POS, incorporating various type of payment modes.Click & Collect - A initiative for customers to beat the queue for takeaway/dine-in by ordering beforehand on the FP App. Aims to bring in more customer crowd to tenants. Successful launch in NorthShore Cantine by Kopitiam in Apr 2022, the first outlet with the digital initiatives during opening. Projected to roll out to the remaining outlets by end 2022. Show less Managing the second largest hawker centre @ 51 Old Airport Road Hawker Centre which comprises of 222 stalls with a team of 3, ensuring smooth operational and regulatory requirements by NEA & SFA are met. Project Lead in the 'Hawkers Go Digital' project with IMDA & NETS to promote contactless payment to tenants with 160 stalls onboard.Project Co-Lead in FPG 'Project Pasar' on WhyQ delivery platform with 110 stalls onboard to increase their revenues by 50% during COVID-19 Circuit Breaker. Show less

  • Digital Executive

    Jan 2022 - Jul 2022

  • Senior Centre Executive

    Dec 2019 - Dec 2021
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  OCBC

  Jul 2022 - Dec 2024

  Digital Transformation - Client On-boarding, Sales Fulfilment & Wealth Advisory. AutoROME system to provide clients a seamless and digitalised account opening process and financial need analysis- Originally leading a team of 5 and growing globally to a team of 17 across regions, managing up to 3 projects in parallel responsible for team allocation and testing strategies across initiatives in the User Acceptance Testing (UAT) space.- Test Lead for a team of 5 responsible for successful rollout of project ‘Global FNA’ on the alignment of Singapore and Malaysia Wealth Advisory from June 2023 to January 2024.- Test Lead for a team of 4 responsible for successful rollout of project ‘PPC Onboarding Phase 2’ on the enhancements for Premier Private Client (PPC) from December 2023 to February 2024.- Test Lead for a team of 4 responsible for project ‘Onboarding Hong Kong/Macau’ from June 2024 to March 2025.- Facilitated communication between the regional product owners to align the requirements between both countries and keeping them up to date on the user stories progress. Show less

  • Test Lead

    Jun 2023 - Dec 2024

  • Test Lead

    Jul 2022 - Jun 2023
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  Capgemini

  Dec 2024 - now

  Test Lead