Andrew (AJ) Mathews

Experience

• 

  Walmart

  Jan 2007 - Feb 2010

  Department Manager of Electronics

  responsible for managing 15+ fellow associates to achieve both sales goals/quotas and quality goals.

• 

  Hastings Entertainment Inc.

  Feb 2010 - Jul 2010

  Department Manager

  Responsible for driving sales goals, peer to peer relationships, and managing several staff members.

• 

  Sprint

  Jul 2010 - Nov 2011

  Retails Sales Consultant

  I was in charge of all Business related accounts/activations & retail funnel in the store. I spoke with head of business wireless service on a weekly basis to update him on all accounts. I have closed an average of 10+ corporate accounts monthly since my hire in August of 2010.Winner of multiple customer satisfaction awards and multiple sales leader awards.

• 

  Verizon Wireless

  Nov 2011 - Oct 2013

  Retail Sales Representative

  I was a retail associate for Verizon Wireless specializing in sales of cellular phones, tablets and other solutions. I was the winner of multiple sales goals awards and customer satisfaction awards.

• 

  Apple

  Oct 2013 - Apr 2017

  Senior Repair Technician (Genius)

  I was a fully certified Apple technician with certifications in Mac, iPhone, iPad, and iPod hardware, as well as in OSX and iOS software.

• 

  Intouch Solutions

  Apr 2017 - Jun 2019

  IT Support Specialist

  - Responsible for triaging tickets & motivated to resolve end user device issues- Organized & executed company-wide conversion from on-premises PBX to cloud - Responsible for onboarding new hires- Consistently maintained exceedingly positive end user satisfaction surveys

• 

  Intouch Group

  Jun 2019 - now

  Tier II Technical Support

  - A resource & escalation path for Tier 1 technicians- Point person for all large executive level virtual meetings- Methodically mentors new team members- Responsible for maintaining company-wide cloud based PBX- Works closely with direct report to formulate future projects and team pathways - Effectively triages and communicates resolutions to end users