Andrew (AJ) Mathews

Andrew (AJ) Mathews

Department Manager of Electronics

Followers of Andrew (AJ) Mathews147 followers
location of Andrew (AJ) MathewsSpring Hill, Kansas, United States

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  • Timeline

  • About me

    Tier II Technical Support at Intouch Group

  • Education

    • The University of Kansas

      2005 - 2009
      English Creative writing
    • Johnson County Community College

      2016 - 2016
      Information Technology A

      Completed Windows Client and Windows Server classes

  • Experience

    • Walmart

      Jan 2007 - Feb 2010
      Department Manager of Electronics

      responsible for managing 15+ fellow associates to achieve both sales goals/quotas and quality goals.

    • Hastings Entertainment Inc.

      Feb 2010 - Jul 2010
      Department Manager

      Responsible for driving sales goals, peer to peer relationships, and managing several staff members.

    • Sprint

      Jul 2010 - Nov 2011
      Retails Sales Consultant

      I was in charge of all Business related accounts/activations & retail funnel in the store. I spoke with head of business wireless service on a weekly basis to update him on all accounts. I have closed an average of 10+ corporate accounts monthly since my hire in August of 2010.Winner of multiple customer satisfaction awards and multiple sales leader awards.

    • Verizon Wireless

      Nov 2011 - Oct 2013
      Retail Sales Representative

      I was a retail associate for Verizon Wireless specializing in sales of cellular phones, tablets and other solutions. I was the winner of multiple sales goals awards and customer satisfaction awards.

    • Apple

      Oct 2013 - Apr 2017
      Senior Repair Technician (Genius)

      I was a fully certified Apple technician with certifications in Mac, iPhone, iPad, and iPod hardware, as well as in OSX and iOS software.

    • Intouch Solutions

      Apr 2017 - Jun 2019
      IT Support Specialist

      - Responsible for triaging tickets & motivated to resolve end user device issues- Organized & executed company-wide conversion from on-premises PBX to cloud - Responsible for onboarding new hires- Consistently maintained exceedingly positive end user satisfaction surveys

    • Intouch Group

      Jun 2019 - now
      Tier II Technical Support

      - A resource & escalation path for Tier 1 technicians- Point person for all large executive level virtual meetings- Methodically mentors new team members- Responsible for maintaining company-wide cloud based PBX- Works closely with direct report to formulate future projects and team pathways - Effectively triages and communicates resolutions to end users

  • Licenses & Certifications

    • OS X

      Apple
      Oct 2015
    • IOS

      Apple
      Oct 2013