Brad Braverman

Experience

• 

  Impact Technologies, Ltd

  Jan 1995 - Jan 1997

  System Designer

  Teamed with developers on the design and functionality of an Internet system for automated phone service.Participated in strategic marketing and business plan development.

• 

  EnhanceNOW

  Jan 1999 - Jan 2001

  Director of Product Development

  Consulted with clients to assess their needs and develop custom internet solutions centered around client specific proposals. Oversaw the integration of new products into company portfolio.

• 

  Trans Atlantic Renal Council

  Jan 2001 - Jan 2002

  IT Consultant

  Analyzed two independent data entry systems and reconciled them to eliminated data discrepancies.Created customized data reports from Access and SQL tables based on client needs.Provided onsite technical support for data services and all client IT related issues.

• 

  Wyeth Pharmaceuticals

  Feb 2001 - Feb 2002

  Senior Documentation Specialist

  Developed system documentation for all STF applications including BioView, BioLibrary, US Tracking, Extraction System, Matrix Calculator and various department data imports. Maintained all system documentation including business requirements, system design, database structure, validation protocols and user manuals.

• 

  Wyeth Pharmaceuticals

  Apr 2002 - Feb 2006

  IT Project Manager

  Communicated with IT and clients to construct business and functional requirements for all custom software, and led the IT staff in the design and development of databases and user interfaces for the special task force applications, providing medical and litigation support.

• 

  Multiple Clients

  May 2006 - Jun 2007

  Independent Consultant

  Interfaced with the clients to construct business and functional requirements for custom software and IT needs. Responsible for the outsourcing and management of all phases of IT projects from development to maintenance. Managed the developer resources and project timelines reports and associated metrics.

• 

  Covidien

  Jun 2007 - Feb 2008

  Senior Project Manager

  Responsible for the Item Setup and Improvement Process – Restructuring the current workflow and implementing a process with a higher level of tracking, reporting and accountability present.

• 

  Merck

  Feb 2008 - May 2010

  Senior Project/Program Manager

  Managed the Service Management portfolio of Remediated Applications via teamsite, Scorecard and Dashboards for weekly distribution, consisting of overall program and individual project statuses, milestones, issues, resources, etc.

• 

  McNeil Consumer Healthcare

  Nov 2010 - May 2011

  Senior IT Project Manager

  Responsible for the application and infrastructure upgrade to the North America customer care center.

• 

  MPortal

  Apr 2011 - Jun 2015

  Account & Delivery Manager

  Project Manager for mobile client and server development and deployment.

• 

  BroadSoft

  Jun 2015 - Feb 2018

  • Senior Director, Strategic Accounts

    Jun 2016 - Feb 2018

  • Senior Director, Development

    Jun 2015 - Jul 2016
• 

  Cisco

  Feb 2018 - now

  • Leader, CX Customer Experience

    Feb 2020 - now

  • CX Program Manager, BroadSoft (Acquired by Cisco)

    Feb 2018 - Feb 2020