Jason O'Mahony

Experience

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  The Redcove Inn

  Jun 2000 - Sept 2004

  Assistant Bar Manager

  During this period I worked as assistant bar manager at this busy family owned public house.Responsible for the smooth running of the Bar & its business performance. Maintaining high standards of spirits & wines, food, service, health and safety and helping to deliver best service to customers at all times. Duties: Inspiring bar staff to deliver prompt, friendly and efficient service at all times. Providing day-to-day support to the Retail Area Managers. Daily Stock Control and full weekly audit. HR responsibilities including recruitment, training and development of staff. Organising the daily rota and duties. Responsible for management of brand standards, stock rotation & cashing up. Analysing data and drawing conclusions for the business.Daily and weekly reconciliation of sales/ end of week/ payroll. In-depth understand of measurements and weights of drink levels. Managing a team of 12 permanent and also casual bar staff & supervisors. Working with the Hospitality Manager in coordinating & planning for big events.Re-evaluating the beverage & wine list offered, highlighting trends & new products to managers. Show less

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  Boston Scientific

  Jun 2000 - Sept 2000

  Product Builder

  o During my time in Boston Scientific I worked as an operator on a temporary contract. o My responsibilities included assembling and testing products. o I worked in a team environment working to meet specific targets and deadlines

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  Apple

  Aug 2003 - Feb 2004

  Product Builder

  During my time in Apple I worked as an operator on a temporary contract.My responsibilities included assembling and testing Apple products.I worked in a team environment working to meet specific targets and deadlines

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  Dell Technologies

  Sept 2004 - now

  Assigned engineer for account activities on major customers located in the London area. Work includes handling customer impact situations due to hardware, software, performance, microcode, software, platform, application, and network environmental issues. Perform and provide technical assistance as assigned, for the installation, maintenance, and modification of designated Dell Technologies equipment and performs customer and technical liaison activities. In addition, provide account management and maintains Global Services internal system records for a given account or set of accounts. Show less Senior Customer engineer for sites across London. The work includes handling customer impact situations due to hardware, software, performance, microcode, software, platform, application, and network environmental issues.I Perform and provide technical assistance as assigned, for the installation, maintenance, and modification of designated Dell Technologies equipment and performs customer and technical liaison activities. In addition, I provide account management and maintain Global Services internal system records for a given account or set of accounts. I act as a Dell Technologies Global Services ambassador to the customer and as the customer's representative within Dell Technologies. Show less • Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate Dell Technologies products and systems with other Dell Technologies and non-Dell Technologies computer systems being operated by customers. • Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technologies business operations and the business operations of Dell Technologies customers. • Applies technical support expertise to resolve customer issues. Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, remote maintenance calls, internal and field Dell Technologies employees, Chat and Web support calls. • Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. • Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems. Show less

  • Principal Engineer - CI & PowerFlex Support - ISG Remote and Field Support Services

    Oct 2018 - now

  • Senior Engineer - VxBlock Platform Support – Storage

    Dec 2016 - Sept 2018

  • Account Service Engineer

    Apr 2016 - Dec 2016

  • Sr. Customer Service Engineer

    Jun 2008 - Mar 2016

  • Technical Support Engineer [Enterprise Storage]

    Sept 2005 - Jun 2008

  • Debug Technician [Enterprise Storage]

    Sept 2004 - Sept 2005