Laura Rafferty

Experience

• 

  Dunnes Stores

  Sept 2003 - Sept 2004

  Junior Sales Assistant

  Junior Sales Assistant

• 

  Heatons Ltd

  Jun 2006 - Nov 2007

  Senior Retail Assistant

  Senior Sales assistant of Footware

• 

  Dairymaster

  Mar 2007 - Sept 2007

  Video design and editing

  Recorded video's, Edited video's. Made promotion DVD and several Adverts.

• 

  Amazon.co.uk

  Oct 2009 - May 2013

  Digital Instructional Designer

  • Conducted Training Needs Analysis, Design, Delivery and Evaluation of Digital Training programs specifically for ‘Amazon Kindle’ and ‘Digital Services’.• Monitor and report on Quality metrics, deep dive and identify trends/root causes.• Provided ongoing production training to 5,000+ staff.• Organized training schedules for each operating site within the EU network, ensuring all equipment, rooms and trainers were in place to guarantee a successful ramp up. • Created training design workflow so all training globally would use the same process ensuring all steps were followed correctly. • Created performance based online and trainer led courses for employees working from the office and working from home. • Designed processes for creating training with translation and localization in mind. • Created a flash simulator for Kindle Devices so new hire classes without physical kindles could see how the basic functionality worked. • Lead the Migration for EU Digital to new Learning Management System (LMS). We migrated from Moodle to Cornerstone. • Trained and mentored all new Instructional Designers for the EU Digital Network. • Interviewed potential new employees to Amazon and attended hiring calls. • Successfully led over 30 major projects along with smaller projects and day to day tasks. Show less

• 

  Munster Technological University

  Dec 2014 - now

  Scoping and planning internal and external projects and future work (strategic and eLearning). Working with schools, department and functional areas across MTU Kerry. Overseeing the core functions of E-Learning Development Support Unit (EDSU).Identifying and formulating suitable reports to track and monitor workflow, project plans and progress of EDSU.Collaborating in the development of institutional policy and procedures with respect to eLearning.Assist in identifying new processes, tools, techniques and practices to improve and develop eLearning development and delivery within MTU Kerry. Show less • Work with SME’s, Educational Developers and Project Managers to design and develop both synchronous and asynchronous content for internal and external clients.• Designed and developed a Tourism Insight pilot, which helps promote hotel, catering and tourism industry to transition year students. The pilot was successful and was funded 60K to be produced and delivered in all transition year classes nationally.• Utilize Articulate Storyline, Rise, Microsoft Office, Audacity, Camtasia, VideoScribe and Raptivity on a daily basis. • Trained and mentored all new members of staff on the eLearning team.• Created a workflow for our department and set up guidelines and processes for future. Show less

  • E-Learning and Strategic Projects Co-ordinator

    Dec 2021 - now

  • Learning Technologist

    Dec 2014 - Dec 2021