Blaise Trioux

Blaise Trioux

Service Availability Manager

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location of Blaise TriouxPrague, Czechia

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  • Timeline

  • About me

    Service Delivery Manager chez Diebold Nixdorf

  • Education

    • Saint-Charles d'Athis-Mons

      2010 - 2012
      Brevet de technicien supérieur Management des Unité Commerciales
  • Experience

    • IBM

      Apr 2014 - Sept 2021
      Service Availability Manager
    • Kyndryl

      Sept 2021 - Jul 2023
      Service Delivery Manager

      Service Delivery Manager is responsible of the overhaul of the support / service provided to the customer. He is the main contact between customer and the company, works actively on all topics of the BAU, (IPC, DRP)He analyses the performances and the gaps and works in order to improve the service. He has a global knowledge of the scope, he works actively with technical teams involved in the BAU activity and coordonates their actions.SDM leads projects : activity of project management, definition of needs, action plan elaboration, coordination with project technical teams SDM is responsable of the SLA as defined by the contract (RCA activity).SDM maintain the global customer satisfaction by ensuring the offer is optimised, works with marketing team and finance team in order to stay alert of the last offers / opportunities and communicate to customer. He ensures the security is maintained on the infra : Patching, Health check activity coordinated with technical team in charge of different devices (servers, appplications, antivirus, security update - mandatory).Constant Weekly and Monthly department reviews internal and external (with technical teams and with customer). Show less

    • Diebold Nixdorf

      Nov 2023 - now
      Service Manager
  • Licenses & Certifications