Archana Menon

Experience

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  Jet Airways

  Jun 2006 - May 2010

  Flight Attendant

  Economy cabin crew • June 2006 – April 2008Premium cabin crew • May 2008 – May 2010As a flight attendant my responsibilities were as follows: • Smooth Inflight service delivery• Handled customer queries/complaints inflight• Maintained cabin cleanliness• Maintained clear and effective communication with the flight crew, including the pilot and co-pilot• Ensured comfortable, memorable and safe inflight experience• Maintained aircraft safety standards and emergency procedures• Ensured customers comply with security regulations, including seatbelt use and cabin restrictions• Pre-flight and post flight security checks• Service delivery for domestic as well as international customers • CPR and first aid certified Show less

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  Qatar Airways

  Jun 2010 - Jul 2016

  Cabin senior

  Economy Cabin Crew • June 2010 – April 2012Premium Cabin Crew • May 2012 – April 2014Cabin Senior • May 2014 – July 2016Licensed Aircraft Types – Airbus - A319; A320; A321; A330-200/300; A340Boeing - B737-700/800/900; B787-800; B777-300/200As a flight attendant my responsibilities were as follows: • In charge of smooth Inflight service delivery• Handled customer queries/complaints inflight• Maintained aircraft safety standards and emergency procedures• In charge of inflight duty-free sales • Pre-flight and post flight security checks• Service delivery for domestic as well as international customers • CPR and first aid certified• Maintained cabin cleanliness• Maintained clear and effective communication with the flight crew, including the pilot and co-pilot• Ensured comfortable, memorable and safe inflight experience• Maintained aircraft safety standards and emergency procedures• Ensured customers comply with security regulations, including seatbelt use and cabin restrictions• Pre-flight and post flight security checks• Service delivery for domestic as well as international customers • CPR and first aid certified• Complete required documentation, including customer counts, inventory checks and incident reportsAdditionally, represented Qatar Airways at:• Boston & Atlanta media inaugural• Arab Travel market, ITB Berlin & Farnborough Airshow Show less

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  Qatar Airways

  May 2018 - Jun 2023

  Standards & Procedures - Inflight

  Standards & Procedure Officer • May 2018 – April 2023Standards & Procedure Specialist • May 2023 – June 2023The Standards & Procedures Specialist is responsible for developing, documenting, and maintaining standard operating procedures (SOPs), guidelines, and quality standards across various departments or functions within the organization. This role ensures that employees understand and adhere to established processes to maintain consistency, compliance, and operational efficiency.• Responded to employee inquiries by phone and email, providing courteous and timely assistance• Collaborate with department heads and subject matter experts to create, update, and standardize SOPs and operational guidelines • Ensure that SOPs are clear, concise, and compliant with relevant regulations and industry standards• Analyze and map existing processes and workflows to identify areas for improvement or standardization• Design process flowcharts and diagrams to illustrate procedures and workflows• Monitor and audit departmental adherence to established SOPs and guidelines• Identify non-compliance issues and work with departments to implement corrective actions• Develop training materials and conduct training sessions for employees to ensure understanding and compliance with SOPs• Communicate changes or updates to SOPs and procedures to relevant departments• Collaborate with quality assurance teams to integrate quality standards and controls into SOPs• Maintain a centralized repository for all SOPs and related documents• Implement version control and ensure that all documents are up-to-date• Collaborate with departments to implement improvements to SOPs and procedures• Stay up-to-date with industry regulations and standards relevant to the organization's operations.• Ensure that SOPs align with and meet regulatory requirements• Lead new destination/station projects, create framework, logistics and follow-up on operations with all Qatar Airways destination managers Show less