Alejandro Gutierrez

Alejandro Gutierrez

Analyst - Programmer

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location of Alejandro GutierrezGreater Madrid Metropolitan Area

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  • Timeline

  • About me

    Monitoring & Customer Experience Director at Johnson Controls

  • Education

    • Johnson Controls

      2020 - 2021
      JCLE - Johnson Controls Leadership Edge Leadership

      The JCLE program aligns with our organizational strategy and leadership expectations, to develop participants’competence and confidence as strategic leaders within the organization.Proactively preparing Senior Managers and Directors for a next level role by shifting their mindset and behaviors to think and act like a leader with broader scope and responsibility. Strengthening their knowledge and skill in business strategy, financial acumen, D&I, customer centricity, Presentationskills… Show more The JCLE program aligns with our organizational strategy and leadership expectations, to develop participants’competence and confidence as strategic leaders within the organization.Proactively preparing Senior Managers and Directors for a next level role by shifting their mindset and behaviors to think and act like a leader with broader scope and responsibility. Strengthening their knowledge and skill in business strategy, financial acumen, D&I, customer centricity, Presentationskills, Culture and people leadership. Show less

    • Lasalle International Graduate School

      2015 - 2016
      Master in Customer Experience (MCEx)
    • Lasalle International Business School

      2013 - 2014
      Master of Business Administration international (MBAi)
    • Instituto IDIS - Universidad Camilo Jose Cela

      2011 - 2012
      Director de Seguridad
    • Universidad de Oviedo

      1990 - 1994
      Engineer's degree Computer Science
  • Experience

    • SEMA Group Pty Ltd

      Jan 1999 - Jan 2000
      Analyst - Programmer
    • Altran

      Jan 2000 - Jan 2004
      Oracle Project Manager and DBA
    • Tyco International

      Feb 2004 - Jan 2008
      • IT Sox Compliance Manager – European Southern Region. Project Manager

        Jan 2006 - Jan 2008
      • Business Analyst & Project Manager

        Feb 2004 - Jan 2006
    • ADT Fire & Security

      Jan 2008 - Mar 2011
      IT Applications Manager for Spain.
    • Tyco Integrated Fire & Security Spain

      Feb 2011 - now
      • Monitoring & Customer Experience Director

        Jun 2017 - now
      • Monitoring Station / ARC Manager

        Feb 2011 - now
    • Johnson Controls Spain

      Dec 2017 - now
      Monitoring & Customer Experience Director
  • Licenses & Certifications

    • Certificacion Profesional en Experiencia de Cliente

      DEC - Asociacion para el desarrollo de la experiencia de Cliente
      View certificate certificate
    • Certificación CEM Expert, Customer Experience Mnagement

      IZO
      Nov 2019
    • Digital Strategy

      LinkedIn
      Jul 2021
      View certificate certificate
    • Understanding Edge Computing in a Cloud Computing World

      LinkedIn
      Jul 2021
      View certificate certificate